The long road of change

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happykeeper's picture
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12/11/2008

I figured this needed it's own thread. Some of you may remember way back when we reported on our attempt to switch from RE zo g t to Res Nex and the end discovery that neither of them were all that we wanted but that we would end up returning to our original software rez gt. Well, their product improved enough at that time to meet our needs and we left if alone for a couple of years. So fast forward to the changing world of web based products.

So now, its 2013 and rezo comes out with a web based software- they promote it with a bit of fanfare- we sign up and switch. We go on a trip- complete disaster. Totally horrible experience trying to access the product through a random computer. We figure out it runs off Micro soft Silver light, has a host of complications and bugs, and is essentially worthless to us. We get home and immediately switch back to gt. THen the idea of being hooked up wit htrip connect comes up and the gt folks are dragging their feet to get set up. THEN THE SEARCH BEGINS.

We go back to take a look at res nex and discover that the product is much better now. HOWEVER, I know that my inn mates have happily used Reservation Key for a while and I take a look. We hook up with John, download a trial, run it parallel to gt for a couple of months, ask a lot of annoying questions, and bada bing, decide to make the switch.

The annual cost savings for us is over $600 and the program worked flawlessly when we traveled with it in February and again in March. Worked on our android. Worked on our mini-tablet. Worked on a hotel computer. It just always worked.

The challenge of switching was far more scary in my head then it actually turned out to be. OF course, we have a big website redo coming up and that is going to mean finding some ways to make Reservation Key do some things for us that we haven't gotten around to yet, but it is proving to be adaptable enough to make most things possible.

I do wonder why I would want to pay 3 or 4 times the price for something less. So finally a question....

Have you tried and had good success customizing Reservation Key to do things that it might not do right out of the box?   

__________________

Take a leap.... and a net will appear

 

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Joined:
10/07/2008

I would like to know what features you are wanting to implement, maybe it is something more of us are interested in?  If there are quite a few then John is more inclined to go to work on it. Some are one off and he needs to hear from more of us.

I have a couple things that are not working 100%, but they are so "custom" I think they are better left as "book this package here" then I will call and sort out the fine details.

__________________

Gluten free is never free. - Joey Bloggs

 

happykeeper's picture
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Joined:
12/11/2008

Mostly, I haven't had the time to get back to it, but finding a way to set up our packages is on my list. We offer a community credit that guests get at checkout depending upon how much they spend in our local community.

Also, i would love to come up with something that fills in the right side a little better than what we have now.

There are a few other things. What are folks hoping to change? It might be something we would get behind.

gillumhouse's picture
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Joined:
05/22/2008

I just made my Elopement Package a bookable add-on. Bob just got RezKey bookable from InnRewards.com. Guests can check availability from it. As of now, only those using RezKey have it.

Innkeep's picture
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Joined:
06/04/2008

happykeeper wrote:

We offer a community credit that guests get at checkout depending upon how much they spend in our local community.

What a wonderful idea!  Would you care to share how you have worked this out?

happykeeper's picture
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Joined:
12/11/2008

One of our branding points is "Locally Sourced", and we know that the resorts often use a resort credit to get guests to stay on property. So we came up with the community credit to encourage guests to spend in our community. They can spend their money on anything in our community. The longer they stay with us, the greater the daily credit. We don't ask for receipts, just an approximate log of where and the amounts. So...it helps us know where they are spending their money locally and everyone wins. Our merchants, us, and our guests, who feel like they did a good thing.

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