Advance booking - arrrrgh

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Madeleine

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Waiting for guests who have booked 3 rooms. They booked a year in advance. You got it. Looks like a no show. I called. No answer. Going to bed. Note is on door.
 
with it being that far in advance, dont you do a reconfirm closer to stay date? i would to be sure.
 
with it being that far in advance, dont you do a reconfirm closer to stay date? i would to be sure..
I usually do them all 3 days out but I missed this one. Also usually do one 3 months out but missed that, too. Forgot to put in my reminder.
I'm more annoyed at myself than the guests.
 
what did you end up doing? did you charge them full price? any word from them?
 
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