Madeleine
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- Sep 29, 2011
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Guests have booked 2 completely outdoor, prepaid adventures. It's supposed to pour buckets the day of their trip.
Should I call and ask if they want to reschedule?
I've already been in touch with one of the providers and she's said more than likely she won't be going out. (Sailing cruise with dinner.)
My biggest dilemma is that this guest was given a GC to do all of these things and after 5 phone calls with the guest already I'm pretty sure she's going to want all of the 'extras' money given to her. (Not our policy to refund cash on a GC and certainly not $200 worth.)
Or, is it the guest's responsibility to track the weather and make their decision on their own?
I'd be happy to get her GC for indoor things to do but she's already pooh poohed all suggestions in one of the 5 phone calls.
Should I call and ask if they want to reschedule?
I've already been in touch with one of the providers and she's said more than likely she won't be going out. (Sailing cruise with dinner.)
My biggest dilemma is that this guest was given a GC to do all of these things and after 5 phone calls with the guest already I'm pretty sure she's going to want all of the 'extras' money given to her. (Not our policy to refund cash on a GC and certainly not $200 worth.)
Or, is it the guest's responsibility to track the weather and make their decision on their own?
I'd be happy to get her GC for indoor things to do but she's already pooh poohed all suggestions in one of the 5 phone calls.