Do you tell?

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Madeleine's picture
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09/29/2011

Guests have booked 2 completely outdoor, prepaid adventures. It's supposed to pour buckets the day of their trip.

Should I call and ask if they want to reschedule?

I've already been in touch with one of the providers and she's said more than likely she won't be going out. (Sailing cruise with dinner.)

My biggest dilemma is that this guest was given a GC to do all of these things and after 5 phone calls with the guest already I'm pretty sure she's going to want all of the 'extras' money given to her. (Not our policy to refund cash on a GC and certainly not $200 worth.)

Or, is it the guest's responsibility to track the weather and make their decision on their own?

I'd be happy to get her GC for indoor things to do but she's already pooh poohed all suggestions in one of the 5 phone calls.

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Madeleine's picture
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All resolved with another gc for something else entirely.

gillumhouse's picture
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Wonder Woman wins again! Yea!

Silverspoon's picture
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yes

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Did they book through you?  We offer several tours that can be booked through us.  If it were us, and we can not provide the tour portion of the stay, I would definitely either (a) offer a different option, (b) contact another provider to see if they can pull through for your guest, or (c) last resort, offer a change in dates.... 

From my point of view, rain has nothing to do with it (as long as it is not a safety issue).  Sometimes it rains, sometimes it doesn't.  People know it. God's will.  The question is if we can provide the services we said we would. 

If they didn't book through you...then give a heads up to whomever arranged the package.

Madeleine's picture
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All the reservations are made thru us. Sailing trips do not go out in storms. We're talking small boats, rough seas, rain and dinner. Not a good combo.

None of the boat owners want that responsibility.

I wanted her to make her own rez for the boat part so she got the info directly. But she didn't want to do it herself.

The guest was pretty adamant she did not want any of the original package items that were purchased for her as a gift.

She wanted what she wanted and on this particular weekend.

We're thinking of giving her another gc for another stay.

TheBeachHouse's picture
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06/24/2013

Madeleine wrote:

All the reservations are made thru us. Sailing trips do not go out in storms. We're talking small boats, rough seas, rain and dinner. Not a good combo.

None of the boat owners want that responsibility.

I wanted her to make her own rez for the boat part so she got the info directly. But she didn't want to do it herself.

The guest was pretty adamant she did not want any of the original package items that were purchased for her as a gift.

She wanted what she wanted and on this particular weekend.

We're thinking of giving her another gc for another stay.

 

Good idea.   Sorry you couldn't take your $200 boat trip.  Here is a $200 gift certificate for a boat trip another day, or a stay in our inn.   Dollar for dollar - you don't have to give her cash.

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TBH

 

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05/22/2008

what if she doesnt live anywhere nearby? maybe this is a one time visit? if it were me i do not usually return to the same place rarely so what good would either do me?

if this was a gift from someone, and it is not used, they should be given a refund. not to the recipient , but to the giver. credit her charge card.

Madeleine's picture
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These are the 2 things we decided - refund to the buyer of the gc or a GC for another time. She can use it or give it as a gift.

I know you don't go anywhere twice but we do a decent repeat biz. Eye-wink

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actually we just got back from Williamsburg...been there several times, thoug many many years apartwink

Arks's picture
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I would contact them about rescheduling, but that may not be the best answer. Just what I could see myself doing. Then let them make the decision.

You definitely need a bad weather policy in place, and posted with the packages. 

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Madeleine's picture
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The policy is that we refund the guest if the trip doesn't go out and can't be rescheduled.

It's the gift card part that's throwing me.

I can't refund the guest because it's not her card. If I refund the person who bought the GC the guest is going to kick because it's her gift.

Another guest is on the same boat but she's only doing the one thing thing and it's not paid for yet. All of the providers are canceling so there is no charge to the guest.

 

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05/22/2008

Oh gift card.....hmmm that is a bit different. Is it your gift card or from a company? did you get the money from it? if yes, then you could call the "giver" and ask what they would like you to do. They may say just give them the $$ or refund to them and theynwill get them something else. dont think you should have  to make the decision.

Madeleine's picture
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It's close to $200, I'd have to write a check. Which does them no good today.

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05/22/2008

you know she is already on it i am sure. if the cruise doesnt go, she is going to expect a refund. i would not call her. its up to her. but be prepared for her to ask and expect.

do you pay for all of this upfront? i would be rethinking that soon. 

 

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