Can you call us to discuss this?

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During breakfast I get a call, left on answering machine that they would like two rooms. They have already been to our website, they love our place, they know which two rooms they want.

Okay... I am thinking.

"...Can you call us back so we can discuss this, as we can't afford to stay there and want to discuss it with you."

No...I am thinking.

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I bought some steaks at the same store and sure enough there is a sticker right on them 100% satisfaction guarantee! I normally don't buy them there, but hey that is good to know.

Generic's picture
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Seriously? What do you do? Bring back the steak missing a piece? What do you do? Tell them it was the wrong flavour?

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happykeeper's picture
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Well, I will say this about that.

We shop at C co and there is nothing like the peace of mind that you can return something that is bad. Other outfits are seeing how well this works for them and trying to do the same. Nothing makes me madder than carefully inspecting the strawberries and then getting them home and finding mold in them. Nothing makes me happier than knowing that all I have to do is throw them in the freezer until the next trip and get my money back- AND- because we are out in the country and can't just go get more- if I have to use a couple because that is all I have- I'm usin' a couple before I toss the pack in the freezer. When you spend over 20K with someone annually, it's great to know that this is exactly what they want you to do. Talk about brand loyalty! I'm there best salesman.

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Generic's picture
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I once returned bagels at CCo and they asked why and I said "Not St-Patrick's day". He looked at them... and indeed they were green!

Our local supermarket has a guarantee on anything with their home brand. We've actually used the guarantee a few times.

The stupidest was our equivalent to TJM (same company, different brand). Anyway, the policy says "no questions asked" and when I returned it, they asked anyway. So, looking them straight in the eye I said that "the colour just didn't taste right." Hey, if you are going to have a no questions asked policy and violate it, I'm going to answer as if it's a stupid question!

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Jon Sable wrote:

I once returned bagels at CCo and they asked why and I said "Not St-Patrick's day". He looked at them... and indeed they were green!

Our local supermarket has a guarantee on anything with their home brand. We've actually used the guarantee a few times.

The stupidest was our equivalent to TJM (same company, different brand). Anyway, the policy says "no questions asked" and when I returned it, they asked anyway. So, looking them straight in the eye I said that "the colour just didn't taste right." Hey, if you are going to have a no questions asked policy and violate it, I'm going to answer as if it's a stupid question!

I knew there was a reason I liked you!

Madeleine's picture
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Dh won't return anything. He bought a huge balloon for a guest. Spent triple what the budget is for that item and it went flat before we could give it to them next day.

He refused to take it back. 

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Generic's picture
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I don't like opening anything until I need it. Every once in a while I will pile it all up, take it to Wally World, get a gift card and spend it on stuff I now need. I'll return anything as long as it's moral and I haven't used it.

Highlands John's picture
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Tell them you'll take their booking at a lower rate, but if subsequently someone else wants the room at the full rate you get to cancel their booking and take the other. 

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Silverspoon's picture
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Don't you love it when they want you to subsidize their vacation?  I had a near miss from a caller who wanted 4 nights, but when she heard about our 30 day cancellation she whined that she might be staying with friends in a neighboring town, but their house is on the market and if they close a deal she needs a place to stay.  When I suggested she book in the large hotel in town she balked.  "But I want a really nice place to stay."  Bye Bye  angry

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Highlands John's picture
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I had a call last week from a couple who booked Sunday night. Then they say "we might want to stay Monday night, can you hold the room and we'll let you know on Sunday". 

No, I'm not holding a room on the off chance you might want to stay, or might decide not to and leave me with an empty room. 

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I like to respond to things of this nature with "My mortgage company won't allow me to do that".  And really...it's not a lie.  I've got a bottom line and a budget, just like you do, buddy.

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I should not be amazed by any of this, but I always am! 

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05/22/2008

just go away! the only discount we give is for on line booking. give me a break! 

I would be deleting the message! they can call back and if i answer, same thing.

Madeleine's picture
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09/29/2011

They just called here!

Really love it, can't afford it, can you do it for this price?

I gave them info on way cheaper places.

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Madeleine wrote:

They just called here!

Really love it, can't afford it, can you do it for this price?

Send them to Priceline!

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10/07/2008

Madeleine wrote:

They just called here!

Really love it, can't afford it, can you do it for this price?

I gave them info on way cheaper places.

Were they a NH phone # and hick sounding?

Madeleine's picture
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Joey Bloggs wrote:

Madeleine wrote:

They just called here!

Really love it, can't afford it, can you do it for this price?

I gave them info on way cheaper places.

Were they a NH phone # and hick sounding?

No, slightly farther east.

Generic's picture
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You are TOO nice. 

Generic's picture
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02/24/2011

I got this nonsense a few months ago...

...with the request to offer me complimentary board and lodging.... I would be delighted to....

When I told the person that we don't do it, that we see it as unethical and in violation of FTC guidelines in the US they proceeded to call me "ignorant". Because certainly after calling me names, I'm just going to give you stuff for free. And of course, they wanted the best room in the house for most of a week and more. Looked them up on Amazon, written one self-published print-on-demand book for children.

TheBeachHouse's picture
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return a cooked roast?????????   hahahhahahhahhahahahahaa

smh

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Joey Bloggs wrote:

"...Can you call us back so we can discuss this, as we can't afford to stay there and want to discuss it with you."

No...I am thinking.

Right decision. I don't see any way it ends well if you call them.

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Madeleine's picture
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09/29/2011

What is the deal with that?

We had a guy email he couldn't find anywhere to stay for x week and could we put him up in exchange for...

Him and family. For a week.

I like a lot of stuff I can't afford! I don't have that stuff.

TheBeachHouse's picture
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Madeleine wrote:

What is the deal with that?

We had a guy email he couldn't find anywhere to stay for x week and could we put him up in exchange for...

Him and family. For a week.

I like a lot of stuff I can't afford! I don't have that stuff.

 

well, wait.   in exchange for what?   I mean, I could use a boat.   Or a new driveway.   You know?

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10/07/2008

Same day

I go to stuffmart, and am in line at the service center when the the meat dept manager (formerly known as the butcher) comes over and says "Where is it?" The clerk says "here"and hands him a bag, and says "She has already left" and he grumbles something udner his breath.

I turn to him "Bad day?" He sighs. "What happened, if you don't mind me asking, as I am having a bad morning too?"

"A lady cooked this roast, said it was too tough and brought it back."

"You can DO THAT?" Yes he replies. "Buddy you just made my whole day!" I laughed and slapped him on the shoulder.

(I had one room only and they came into the kitchen at 833AM after table was set and food is prepped and ready to tell me they decided since "they are the only ones here I shouldn't have to go to any trouble" I point to the set table, to the plates already dressed...)

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04/21/2013

I work for a grocery store and yes, you can do that. Even better, eat most of it before you bring it back. Or, be like the lady that returned her artisan style bread because it had too many holes in it and then asked if she could take the original loaf back home since we were going to throw it away.

Madeleine's picture
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09/29/2011

Like when someone calls at 2am and asks if they woke you?

No, I had to get up to answer the phone anyway.

Sit down and eat your breakfast you silly person!

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