Taking deposits and weird stuff on the cc terminal

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Madeleine's picture
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09/29/2011

Not asking for help on changing cc processors just wanting to see if anyone else gets this doing deposits.

Sometimes when I run a deposit I get all these extra questions popping up on the terminal - tax amount, customer number, tax exempt?, duty free?, etc.

Anyone else see this? What does it all mean???

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Generic's picture
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02/24/2011

Certain business and government cards. I have to put in the last four digits when I swipe cards. Never been asked for post code though. Every once in a blue moon I will get a denial that says that I must call for voice authorization. They charge for that, but it's usually a foreign card that they want to verify that the guest is really here. (If the guest isn't here, I wouldn't bother calling.)

We did once have a card that wouldn't authorize. They called their bank. The bank had set it to allow debit transactions only. She had to use another card, they wouldn't fix it.

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OnTheShore's picture
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08/28/2011

I wonder if it has to do with the particular card that you are charging? For example, when I use my business card at Ho meD epot, we are asked if we have a job or project name for the purchase, but I am not asked that question when using my own personal card. Somehow the system knows that it is a business card and additional information might be warranted. So maybe the card you are running is a business card, or a government card, or something?

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Madeleine's picture
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09/29/2011

We were wondering, too. I'm going to call the processor this morning as it's awkward not knowing if there is info I should be entering and if it's costing me more not knowing it!

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Madeleine wrote:

We were wondering, too. I'm going to call the processor this morning as it's awkward not knowing if there is info I should be entering and if it's costing me more not knowing it!

That is what I was going to suggest.  Usually the questions they ask (well more so the answers) reflect in the % it costs. 

To answer your question, not most - we do get the tax question but I enter the total with tax so skip it.  My processor said that by doing so does not change the processing fee.  

Madeleine's picture
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09/29/2011

The holder of the card has been here. Card did the same thing present as absent. It's a corporate card usually used for travel or purchases and there is usually an account number to enter along with adding the tax separately.

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03/11/2009

I just bypass it all. Seems like maybe every 20 th  entry it happens.

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Joey Camb's picture
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04/02/2010

we get some extra questions like house number and postcode but i can just bypass them.

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Highlands John's picture
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04/16/2010

Yes, same here. And since I've had my new machine for non C&P cards (mostly US) it asks me to type in the last 4 digits of the card number. I guess it's a check that the mag stripe matches the card. 

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Breakfast Diva's picture
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05/26/2009

never seen it!

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