Are your beds comfortable?

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Baygirl's picture
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I'm on a 10 minute call today.  I know she's already been online and has seen all the answers that she's asking me over the phone.  Then she asks," are your beds comfortable?"  I can't believe anyone asks this silly question.  So, I said NO, they're as hard as a rock, in fact there aren't any mattresses that it's only a piece of plywood with sheets.  At least she laughed at my answer, but I was definitely being sarcastic with her.  She ended up booking since there was only one room left for the weekend she wanted.  This of course came with having to repeat the cancellation policy 3 separate times with her.  I wouldn't doubt if she cancels.  So I have until July 10th to cancel, will that be in my confirmation?  UGH... 

Of course our beds are comfortable and even if they weren't would I tell someone inquiring about staying!!!  What do you say when someone asks this question??  This woman screams PITA!  Oh let the fun begin...

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Even better if they ask "Is your place clean?" !!! No, we are #2 in town because we are filthy. 

Breakfast Diva's picture
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I just had a call from someone who stayed at our place 20 years ago. That would have been with the original owners. One of her major questions was if we've replaced the beds since then!

Uh, YEAH!!!!!

Madeleine's picture
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We still have 3 original bed sets left. Next year! I've done 6 bed sets so far. It's a big outlay every year to change out another one.

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Arks's picture
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I can't tell you how many good dips have been made off limits for me after I see someone double dip a chip.

I'm constantly telling people to stop using anti-bacterial soaps, that we NEED exposure to microbes so we can develop immunity.

But I just cannot handle double dipping chips, and sharing other people's saliva...though I have enjoyed kissing on many occasions. But I can be selective on the kissing!

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Madeleine's picture
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I have told people to not stick that chip back in the dip. I have been glared at. I don't care.

I don't care if you are home. When you have guests, even your sister, you don't double dip.

You do not dip your bread in the olive oil, bite it and go back for more. That's why they give you a bread plate!

And yes, I keep trying to find liquid hand soap for the guest bathrooms without anti bacterial s in them. 

Arks's picture
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Madeleine wrote:

You do not dip your bread in the olive oil, bite it and go back for more. That's why they give you a bread plate!

While we're on the subject, don't bother offering me a piece of birthday cake if someone has just iced it with their breath as they sputtered/blew out way too many candles!

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Arks wrote:

Madeleine wrote:

You do not dip your bread in the olive oil, bite it and go back for more. That's why they give you a bread plate!

While we're on the subject, don't bother offering me a piece of birthday cake if someone has just iced it with their breath as they sputtered/blew out way too many candles!

Stay with us we use a sparkler!

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I just use the body wash liquid soap in hand dispenser. Cheapest stuff I can find. Its all soap!

Bommelhoeve's picture
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IF you are having a conversation, IMHO it is a fair question for them to ask, they are looking for your elevator speech, are in doubt (two places  on short list). Or, maybe, they just need to tell something to their spouse....

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Kay Nein's picture
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here's a doozie - "Do you wash your sheets after each guest?"     (I've gotten that several times)

surprise

 

Flower's picture
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After giving this section a good read. I feel this sure tells me we really do need to educate the public on B&Bs. How it is a better way to stay. Also jam do and do not's! why is there spoons beside their jam jars? do you think it means take a clean spoon to get some jam out  no double dipping?!! I change mine to there own wee dish beside there place setting just for them. I found these tiny dishes with a split down the middle. They can have a choice of two jams. So far it works great.

Sure beat the Hotel and motels. Never mind this kill the dollies stuff. How often in the pass did H &M  change their mattress. How comfortable were they? Did they or their staff check out if there beds were comfortable? Did they ever check out their rooms to see how quiet it was? Also their bed cover ... So many stains. Their carpets...need I say any more.

Remember how rough their sheets were?How their mattress covers never stayed put on the mattress.The industry has just spent millions dollars on just that beds and decorating to make guests feel comfortable and now more are offering breakfast also. The Minnie bars are disappearing out of the rooms. But you still have to pay for Water! LOL

We as B&B owners spoil our guest  with so many perks and good will. It is too bad Joe public just does not understand what B&Bs offer that is so sweet and so good for ones soul. Also their wallets ...What a good bargain we offer.

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TheBeachHouse's picture
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Kay Nein wrote:

here's a doozie - "Do you wash your sheets after each guest?"     (I've gotten that several times)

surprise

 

 

response - upon request.

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Kay Nein's picture
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The not-so-funny part, is that after the closing when our family bought this place, the PO said that sometimes she didn't wash the sheets between guests.  If they were just there one night and the sheets looked clean, she'd just make the bed.  She thought she was helping us out with a time-saving tip.  No wonder her business tanked!  smh

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yak!

Joey Camb's picture
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another top tip the PO of my neighbors place she passed on to my friend was to use a big vat of Jam/Jelly and at the end of breakfast scrape it back in to the vat - if it started crystallizing  just boil it up - saves buying new jam. (bleugh)

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Madeleine's picture
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Eewww! The Po's here used jam pots that they just covered and put back in the fridge. I dumped those right off. Double dippers are everywhere!

I have cute small pots that are dumped after every breakfast. I ask what kind of jam the guest wants.

Breakfast Diva's picture
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Holy cow! That's so disgusting and it's hard to believe that she actually admitted that to you!

Kay Nein's picture
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She was a grumpy 83 year old woman who'd had her fill of the place.  I don't think she thought anything wrong with it.

Madeleine's picture
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Kay Nein wrote:

here's a doozie - "Do you wash your sheets after each guest?"     (I've gotten that several times)

surprise

 

I will say I have never heard that one.

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I had one the other day ~ "What makes your place so much better than the others?  Why should I come there instead of going elsewhere?"  Seriously?  My answer was  "What is this,  a job interview?"  Ridiculous. I'm not having this conversation with you.  Book it or not. I really don't care right now!

gillumhouse's picture
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BananaE29 wrote:

I had one the other day ~ "What makes your place so much better than the others?  Why should I come there instead of going elsewhere?"  Seriously?  My answer was  "What is this,  a job interview?"  Ridiculous. I'm not having this conversation with you.  Book it or not. I really don't care right now!

But it has such a simple answer! No other B & B has ME!

OnTheShore's picture
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BananaE29 wrote:

I had one the other day ~ "What makes your place so much better than the others?  Why should I come there instead of going elsewhere?"  Seriously?  My answer was  "What is this,  a job interview?"  Ridiculous. I'm not having this conversation with you.  Book it or not. I really don't care right now!

While I agree that it is rather ridiculous for a guest to ask such questions (especially if they do so with attitude -- I am not going to grovel in front of a prospective guest, begging them to stay with us), I do think these are questions that we should be asking of ourselves (when/if ever we have a quiet moment to think!)  We need to know well what our "Unique Selling Proposition" is and have self-confidence that we are offering great value.

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Madeleine's picture
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We often get, "is this the best place in town?" I ask them to hold on while I get the number for them. I don't like that kind of pressure. If you need the best it's not us.

MountainMystery's picture
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Haha! I get people all the time that complain about our rates or don't like that we don't have smoking rooms or get an attitude that we're new managers and have made some minor changes. If they seem like a PITA, I've started giving them the number to the two places down the street. One recently had a major bedbug problem and the other has a room full of maggots. Smiling it's just not worth the money to gravel at the feet of some of these people. 

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Arks's picture
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BananaE29 wrote:

"What is this,  a job interview?"

Exactly. I wouldn't play that game either. They can search the website and the TA reviews and do their own homework.

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Arks wrote:

BananaE29 wrote:

"What is this,  a job interview?"

Exactly. I wouldn't play that game either. They can search the website and the TA reviews and do their own homework.

Reply "the two hookers and the truck driver had no complaints. Oh, you mean are they comforntable sleeping THE NIGHT? ohhhh"

happykeeper's picture
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I just say, "We have had many comments on how comfortable they are." The little boy in me is thinking- Not sure- I have never slept in them.

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Madeleine's picture
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happykeeper wrote:

I just say, "We have had many comments on how comfortable they are." The little boy in me is thinking- Not sure- I have never slept in them.

When we close in the off season I test out every room. Make sure everything is still comfortable and quiet. 

happykeeper's picture
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For us- they are mostly the exact same bed bought at the same time. As long as the compliments keep rolling in, no testing required- although- we think about testing them- cheeky

gillumhouse's picture
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My lady with the horse and the Father has not called back nor has she shown up. DH had a call from someone this evening but said we were booked because of her and the fact we are babysitting my D-i-l's "4-footed babies". No surprise to me she did not call. I have the ONLY rooms in the area I think - but not tonight. I am tired.

Madeleine's picture
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This ranks up there with: 

  • Is your place nice?
  • Is your place clean?
  • Is the breakfast good?
gillumhouse's picture
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I would say the odds would go to 50 to 1 she cancels.

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gillumhouse wrote:

I would say the odds would go to 50 to 1 she cancels.

So the betting ante is upped, now we are doing odds. We need to have a page like a football pool, we can all pick a square.

Ice
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Joey Bloggs wrote:

gillumhouse wrote:

I would say the odds would go to 50 to 1 she cancels.

So the betting ante is upped, now we are doing odds. We need to have a page like a football pool, we can all pick a square.

I'm in!  yes

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Baygirl's picture
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I love this idea!!

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I agree.

For me the bookonline is to prevent having to waste 30 minutes talking to someone, which I did with this guy, like your gal. This is why I brought it up. He then went on to one thing to the next. Telling me he is disappointed at the turn out for shows here in town, I said what show? He said Indigo Girls, I said they sold out. Whatever. arghhhhhhhhhhhhhhhh

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Are you taking bets that she cancels? I am in the SHE WILL CANCEL camp. If you don't charge a little something to cancel you will kick yourself. Anyone who wastes your time and cares nothing about it will cancel. Your time is worth something...

I had a guy call during breakfast, at the end of so I answered. He told me he made a booking online and didn't get the $10 book online discount. I asked what code, he said AARP. I said, What code does it say to put in? He said BOOKONLINE.

So, try to explain to someone as daft as that what they did wrong? Same with your lady, are your beds comfortable? Today our guests said something that really made me mad. They were complimenting me, like "We're glad you stopped beating your wife" type compliment I guess. Saying they "just booked anything they could find" - and good it worked out nice, but from whatever geez lousise

Baygirl's picture
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I'm definitely betting she cancels.  She already knew we had one room left and what room it was, although she had to ask me on the phone to double check. 

We charge a 10% service fee of the deposit amount if someone cancels outside the 14 days.  If they cancel within the 14 days they lose their deposit.  I also had to tell her that 3 times.  

It used to surprise me what came out of peoples mouths, after doing this job for 10 years, I guess I'm getting used to it, but I still have to roll my eyes at their stupidity.  

 

Madeleine's picture
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I had a message today and then a second phone call asking if they could book online.

I wanted to check the dates for her but she said the rooms were open.

What then is the page you're on but a place to book online?

Offered to do it for her. No, she would do it herself just wanted to know if she could book online.

jmj
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You guys are scaring me a bit! lol Maybe having the distance of a long distance telephone call will keep some of these questions away!? Either way, you're building up my nerves of steel!

 

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