Nice when it's noticed

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Madeleine's picture
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We did a lot of reno work this winter. New sinks, faucets, bedding, painting, the list goes on.

Had a guest this week who has been with us for many years, 3-4 times/year.

He thanked us for the new sink in his room. Said it was nice and wide so he could put his stuff down in the morning.

He notices every change we make and likes that we keep improving his stay. And he mentions everything he sees.

He eats anything we make and always says we can make him anything,  it's all good.

He calls if he's going to be even 5 minutes late so we know he's on his way. He'll let himself in if he has to work late and catch up with us in the morning.

He's written one review in all these years to say the wifi didn't work well. He's our guinea pig. He tests everything out. We've improved that Wi-Fi just for him at least 3 times.

Odd how we go out of our way for some guests and others just come across as pills when they say something doesn't work.

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Joey Camb's picture
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Weve just sort of had this - its a couple who come for a particular event with their son and daughter who are grown ups and their partners. 

Son and his wife did not mention they were bringing their 2 small children this time - and just turned up with them! nearly had a stroke and had to go out and buy more put up beds!

Parents said it was ruddy typical of her and had assumed they had booked a second room for the kids which they hadn't - however this meant the parents had to move as they arrived a day earlier and were in our biggest double which we needed for the 2 extra beds! they were excellent sports about it and said it would give them a chance to see our new furniture as they had been looking on the web site! 

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TheBeachHouse's picture
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Joey Camb wrote:

Weve just sort of had this - its a couple who come for a particular event with their son and daughter who are grown ups and their partners. 

Son and his wife did not mention they were bringing their 2 small children this time - and just turned up with them! nearly had a stroke and had to go out and buy more put up beds!

Parents said it was ruddy typical of her and had assumed they had booked a second room for the kids which they hadn't - however this meant the parents had to move as they arrived a day earlier and were in our biggest double which we needed for the 2 extra beds! they were excellent sports about it and said it would give them a chance to see our new furniture as they had been looking on the web site! 

 

You went out and bought two beds?   Wow.

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Joey Camb's picture
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put up beds (not proper beds) total cost $80 and they will be charged for them and I will keep them

we are in a town center so is a short walk and needed it to let the steam out of my ears!

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I love him.  Is he single? wink

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3-4 times per year, I hope he has his very own mug!
That is great. If he didn't notice I would be worried.

Blog it baby, talk about your guests noticing all the improvements and upgrades! This is the perfect opportunity to share this. yes

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Arks's picture
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I recently changed the switch and outlet plates in one of my units from ones like the white plastic style below to antique brass ones like shown at the bottom, which are from the "arts and crafts" era of my building. 

Since then I've had a couple of repeat couples and none of them said a word about the change (which is hard to miss)! But I like them, and I guess that counts for something.

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TheBeachHouse's picture
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Arks wrote:

I recently changed the switch and outlet plates in one of my units from ones like the white plastic style below to antique brass ones like shown at the bottom, which are from the "arts and crafts" era of my building. 

Since then I've had a couple of repeat couples and none of them said a word about the change (which is hard to miss)! But I like them, and I guess that counts for something.

 

I like it. 

We bought a 150 year old captain's house near the ocean.  The PO gave us a bunch of brass switch plat covers when we passed papers.   They had boats and anchors and such on them.  

She said the realtors had advised her to replace them with new switchplate covers to brighten up the house for sale.   But she hadn't wanted to throw them away.   We put them back.  They do go with the house.  Not that anyone would notice, but it still adds to the ambiance.

Innkeep's picture
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Arks,

You might consider that everything in your apartments is so cool that adding a small element of increased coolness might not be noticed.

In regards to the push buttons...I'd do it for one or two switches with one of your discreet signs explaining why they're there.,

Arks's picture
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Innkeep wrote:

I'd do it for one or two switches with one of your discreet signs explaining why they're there.

Great idea! Yes, I want to do it, but it would get old fast for every switch in the place to be "weird". One or two is plenty!

Oh, and Maddie, sorry for hijacking your thread!

Arks's picture
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TheBeachHouse wrote:

They do go with the house.  Not that anyone would notice, but it still adds to the ambiance.

Glad you reinstalled them! My metal ones just go with the place, too. With the wide baseboards and original metal ceilings, these just belong there. My kitchens and bathrooms are all new and modern, so I left the modern electrical plates there, but in the living/dining and bedroom areas, these old-style ones look great.

I'm adding 3 more suites to my place this summer, and one thing I'm debating is using push button light switches like below. I remember them in my great grandmother's house when I was a child. Her house was built about 1900 like my guesthouse building, and that's what they used back then. I can get modern reproductions that are UL (Underwriters Laboratories) rated, but I'm not sure modern people will like them...

gillumhouse's picture
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This house used to have those - I found the gizmo in the old fuse box. they were all changed out to modern switches before we came.

Madeleine's picture
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I love those push button light switches. We had those in the apt I grew up in.

I would put them in my own house definitely.

Generic's picture
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02/24/2011

We had some in this house, I took them out. They made me nervous pushing them.

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Arks's picture
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Jon Sable wrote:

We had some in this house, I took them out. They made me nervous pushing them.

Nervous because you knew they were ancient and possibly unsafe? Or nervous because you thought it might call an elevator? Or nervous because you're afraid of buttons?

Generic's picture
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Nervous because they looked ancient and unsafe. They needed a lot of force to push and I always worried that they would spark. In fact, I dislike metal covers on switches because I'm always afraid that they might be touching the current. I've been shocked with current before and I'm a magnet for static, so I shy away from anything that might shock me.

Arks's picture
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Jon Sable wrote:

...I shy away from anything that might shock me.

Yes, Jon has always been so easily shocked Eye-wink

Generic's picture
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All winter long... I take static shocks.

TheBeachHouse's picture
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we had push button light switches in my house when we moved to New England in the 70s.   Us kids thought it was the craziest thing.  We'd never seen such a thing.  Over the years, they've all been replaced.  

But your picture made me smile.

TheBeachHouse's picture
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I would absolutely ask for a review.   But nice, always, to hear the efforts were noticed.

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So nice to hear you have at least one great guest!wink

That makes all the work more appreciated. And great that someone tells you!

Madeleine's picture
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EmptyNest wrote:

So nice to hear you have at least one great guest!wink

That makes all the work more appreciated. And great that someone tells you!

99% of the guests are great. I just talk more about the ones who aren't!

Just this morning a couple said how wonderful the room is. Best place they've stayed.

That's one of the newly redone rooms so I'm happy about that.

Silverspoon's picture
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10/16/2011

yes

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gillumhouse's picture
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That is the guest we all dream of having.

Breakfast Diva's picture
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It makes such a difference when they're appreciative! Maybe you can suggest he do another review for you and mention all the updates!

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