Preacher man

This happened a couple days ago but it's still got me a bit shocked so I wanted to vent my frustration to those who I'm sure will understand.
The place my husband and I are currently managing has quite a loyal following. Some of the same people have been coming here since the year it was first opened, about 20 years ago. The previous managers were here for the past 10 years and were in the habit of giving everyone rather large, extravagant discounts, even if the person only stayed 3 or 4 nights out of the entire year. The managers apparently felt a 40-60% discount was justified. The owners never really questioned (..or knew..). My husband and I, on the other hand, are making more and feel the need to prove ourselves. Plus, we don't want to under-value the place! We want to see the place thrive and make decent money!
So, anyway...this older guy and his wife walk in and ask about a room. They are very particular about what they want- downstairs, creek side, non-smoking, blah blah.. and when we explain that we don't have that available downstairs but do have rooms upstairs, the guy seems to get upset and starts carrying on about how long they've been coming here and that they also have a 4-night reservation in October. And I'm looking at my husband like, what the..? Does he just expect us to kick someone else out so HE can be accommodated?? Then his wife starts to ask me a question (at least she's a bit.. A BIT... more pleasant to deal with), and he turns to her and starts belittling her in a raised, rude tone, right in front of me. Next, he turns to me and asks if we offer a discounts for ministers cause he's a preacher. When I tell him no, that we offer a discount for AARP, AAA, police, fire and military, he tells me they don't matter... The people I really need to offer a discount for are preachers.
wow.. I wanted to slap him.
He then continues to, while pointing his finger in my face, tell me how to do my job and what I need to do for him, because he's literally turned on hundreds of guests to my place.
Just wait until he finds out we're not leaving Bibles out on nightstands anymore! Maybe that will be enough to make him stop coming, cause I'm not sure I can deal with his "Holier than thou" attitude.

At that point, I would defer to the owner, saying that you don't make the policies.
As for belittling his wife... well, that's not very preacher-like, if you ask me. But why not straight out ask if you should inconvenience someone who already booked that specific room? (And if they are already in that room?) I can't imagine anyone actually specifically even suggesting that you do that. But if they have the guts to say that you should, pull the trigger and say that you will ask that guest to come to the front, so that he can ask them, because you think it's entirely inappropriate to inconvenience another guest.

If you haven't read the forum FAQs you may want to be careful in your posts that are religious/race and more quantified. As our moderator states, we try to keep this a safe zone and not start discussions of this nature that will cause strife.
Just wanted to let you know, as a reminder, as we have all walks of life on this forum, including very religious and secular. Conservative and liberal. Black, white and rainbow.

Joey Bloggs said:

If you haven't read the forum FAQs you may want to be careful in your posts that are religious/race and more quantified. As our moderator states, we try to keep this a safe zone and not start discussions of this nature that will cause strife.
Just wanted to let you know, as a reminder, as we have all walks of life on this forum, including very religious and secular. Conservative and liberal. Black, white and rainbow..

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I'm sorry Joey, what is it that I've said that is so wrong? Because the guy happens to be be a minister? That's my point... He is a minister, yet a bad person with a horrible attitude. I'm not saying anything against religion or ministers in general. How is it that talking about this so much different than talking bad about rich people not leaving tips? Give me a break. The guy pissed me off BECAUSE he acted like he was so important and deserved differential treatment, over and above even those in the military who's memory we were celebrating this weekend in the first place. I was only venting my frustration. Why should I not just because his profession.

Jon Sable said:

At that point, I would defer to the owner, saying that you don't make the policies.
As for belittling his wife... well, that's not very preacher-like, if you ask me. But why not straight out ask if you should inconvenience someone who already booked that specific room? (And if they are already in that room?) I can't imagine anyone actually specifically even suggesting that you do that. But if they have the guts to say that you should, pull the trigger and say that you will ask that guest to come to the front, so that he can ask them, because you think it's entirely inappropriate to inconvenience another guest..

Click to expand...

Jon Sable said:

At that point, I would defer to the owner, saying that you don't make the policies.
But if they have the guts to say that you should, pull the trigger and say that you will ask that guest to come to the front, so that he can ask them, because you think it's entirely inappropriate to inconvenience another guest.

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Just saw this on FB - in our industry this is an everyday happening.

I think you're going to find that a lot of the old repeat guests are going to be upset with the new way things are run and the new rules (no deep discounts, etc.). Don't worry about it too much, because what will happen is that those type guests will get weeded out over time and the new repeat guests will be a little less of a pain. The transition period is a tough time though!

MountainMystery said:

Joey Bloggs said:

If you haven't read the forum FAQs you may want to be careful in your posts that are religious/race and more quantified. As our moderator states, we try to keep this a safe zone and not start discussions of this nature that will cause strife.
Just wanted to let you know, as a reminder, as we have all walks of life on this forum, including very religious and secular. Conservative and liberal. Black, white and rainbow..

Click to expand...

I'm sorry Joey, what is it that I've said that is so wrong? Because the guy happens to be be a minister? That's my point... He is a minister, yet a bad person with a horrible attitude. I'm not saying anything against religion or ministers in general. How is it that talking about this so much different than talking bad about rich people not leaving tips? Give me a break. The guy pissed me off BECAUSE he acted like he was so important and deserved differential treatment, over and above even those in the military who's memory we were celebrating this weekend in the first place. I was only venting my frustration. Why should I not just because his profession.
.

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We attempt to never discuss ANYTHING that even alludes to religion, politics, and PC subjects. We have a mixed bag of opinions and love each other to death. The way we STAY that way is to stay away from divisive issues.

MountainMystery said:

Joey Bloggs said:

If you haven't read the forum FAQs you may want to be careful in your posts that are religious/race and more quantified. As our moderator states, we try to keep this a safe zone and not start discussions of this nature that will cause strife.
Just wanted to let you know, as a reminder, as we have all walks of life on this forum, including very religious and secular. Conservative and liberal. Black, white and rainbow..

Click to expand...

I'm sorry Joey, what is it that I've said that is so wrong? Because the guy happens to be be a minister? That's my point... He is a minister, yet a bad person with a horrible attitude. I'm not saying anything against religion or ministers in general. How is it that talking about this so much different than talking bad about rich people not leaving tips? Give me a break. The guy pissed me off BECAUSE he acted like he was so important and deserved differential treatment, over and above even those in the military who's memory we were celebrating this weekend in the first place. I was only venting my frustration. Why should I not just because his profession.
.

Click to expand...

Dupe, darn it