Must be the heat

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Madeleine's picture
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OK, after temps being in the 50's for months it's been in the 80's for two days. It's getting to people.

Call yesterday to book a room. Says she needs to use a biz credit card if I'm taking a deposit so she has to call back. I tell her by tonight. She calls back today and says she forgot a couple of questions. I answer and ask if she has the right cc now.

Oh, she's driving, can't get the cc now. The office closes in 30 minutes. She's losing her rez at 9pm.

Then another call now arguing with me that my website says the rooms are $145. "But it says right here..." When I explain that's one room she argues that the room is available. Then is bummed that the cheap room is gone already. It's summer for Pete's sake, lots of rooms are gone!

Then wants a ride to another town. Won't listen to the answers I'm giving just keeps asking the same questions about something I know nothing about other than I know *of* this particular attraction.

I need to go di g out my window fan...

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gillumhouse's picture
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Don't carry a purse. When needing a lot of junk I use a backpack & that mostly has Kindle and rack cards in it.. My cc, license, and money are all in a leather pouch in the pocket of my jeans. Refuse to buy slacks with no pockets and they must be reasonably deep. No purse snatching nor pick pocketing me. I have an interesting time getting that pouch out - GOD help a pick pocket.

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gillumhouse wrote:

Don't carry a purse. When needing a lot of junk I use a backpack...My cc, license, and money are all in a leather pouch in the pocket of my jeans.

I've fought a long, futile battle trying to get women to have pockets and stop lugging purses and so much stuff. There's no hope. Fashion fashion fashion.

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Madeleine's picture
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Arks wrote:

gillumhouse wrote:

Don't carry a purse. When needing a lot of junk I use a backpack...My cc, license, and money are all in a leather pouch in the pocket of my jeans.

I've fought a long, futile battle trying to get women to have pockets and stop lugging purses and so much stuff. There's no hope. Fashion fashion fashion.

I no longer buy clothing without pockets. Well shirts, but not pants or skirts.

I do lug a teeny purse to hold keys and notebook and wallet when shopping because I'm always putting the car keys down somewhere if I don't.

Women's clothing, even with pockets, is not designed to hold a woman's body AND keys, wallet and notebook!

Madeleine's picture
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Does no one else get the caller who gets all the way to the end of the rez process and then says, "oh I need a cc now? It's out in the car, hold on."

I get this all the time! Seriously. It's nothing to me to listen to someone clomping across tiled floors, out the screen door, car door slamming, clomp, clomp back to the phone and a breathless, "got it! Are you still there?"

The worst tho, by far, are the ones who call and the kids are shrieking into the phone and I can't hear a word.

This person needs a break but so do i after the call!

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Madeleine wrote:

Does no one else get the caller who gets all the way to the end of the rez process and then says, "oh I need a cc now? It's out in the car, hold on."

I get this all the time! Seriously. It's nothing to me to listen to someone clomping across tiled floors, out the screen door, car door slamming, clomp, clomp back to the phone and a breathless, "got it! Are you still there?"

The worst tho, by far, are the ones who call and the kids are shrieking into the phone and I can't hear a word.

This person needs a break but so do i after the call!

While you are unique in many ways Maddie, I'm afraid this is not one of them!  I have had both examples shared in your post more times than I want to remember and I am sure more times to come! 

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Madeleine wrote:

Does no one else get the caller who gets all the way to the end of the rez process and then says, "oh I need a cc now? It's out in the car, hold on."

I get this all the time! Seriously. It's nothing to me to listen to someone clomping across tiled floors, out the screen door, car door slamming, clomp, clomp back to the phone and a breathless, "got it! Are you still there?"

The worst tho, by far, are the ones who call and the kids are shrieking into the phone and I can't hear a word.

This person needs a break but so do i after the call!

I get the "cards in the car" calls quite a lot too.

It's the ones with the screaming kids in the background who say "Do you have a family room?", I feel like saying "Even if I did have I wouldn't sell it to you and your lot". If they can't make a two minute phone call without the kids screaming what's it going to be like for an overnight stay.

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Joey Camb's picture
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plus who leaves their cards in their car? I certainly don't!

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That's what I think.  How stupid do you have to be to leave your credit cards, wallets, phones...anything of value in the car?  Not smart.

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Don't mind this one because as someone said above "I'm that kind of stupid" -- well I actually have a 3 car heated garage and my purse stays in my car on the front seat all the time.  I'm in and out driving the kids to school and picking them up and find it's just easier to leave it on the front seat ready for me; one less thing to forget when I'm rushing out; I just grab my phone, my keys and off I go.  I've actually had to say this to someone when I've called about something and then decide to book it so I fully understand.  

Madeleine's picture
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A lot depends on where you live, too. I don't lock my car but rarely do I have my wallet with me unless I'm 'going shopping'.

I keep my wallet in my camera bag because that's generally what I have with me if I'm getting in the car.

But, the car is outside and unlocked so there's definitely nothing in there worth taking!

 

Madeleine's picture
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Yes, exactly. Usually we don't have room for the number of kids they want to bring.

Funny ones are when they say the kids are not usually like this. So why didn't you call at another time?

Or, those aren't my kids screaming, i'm at work. Don't y you y think you should do your job them and not be on the phone?

Altho, really? I feel sorry for them at that point. What a miserable day they must be having and just talking about vacation is probably a relief!

 

Generic's picture
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Sorry... you are unique. I don't get those calls at all. In fact, most of the time they are glad to go to the web and get 10% off and get off the phone with me. And if they do want to do it on the phone, they have the card.

It's your demographic!

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Madeleine's picture
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I stopped reading after "you're unique". Eye-wink

Madeleine's picture
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I'm checking for a full moon because the calls keep coming in!

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Not quite a full moon..but I expect nothing less during busy months for you Sad   I know you are in business to make some $$$ but there are some..I would really just FORGET! Move on. Who needs this grief?

gillumhouse's picture
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Yes, it must be the heat. I swore nothing last night or tonight as I gird up for the week ahead! I slept until I woke up this morning - NO ALARM CLOCK!!! However, this morning I had a call from a lady who is a doctor on temp assign to the VA Hospital looking for a place to stay - possibly long term. We will be playing musical beds in the next 2 weeks (IF she stays) and I told her this up front. . Tonight & tomorrow is all I took the rez for just in case and she will have to big room because Rosi's is booked private bath Mon/Tues and Tues night she has to find somewhere else. Then Saturday she will once again be looking elsewhere for the night. From then on, she will be OK - again IF she stays.

Rosi's Room is an Elopement (on Tues - so I bake the wedding cake Monday night after Council meeting) that agreed to Rosi's because I already had an anniversary in the Gillum Tuesday. Geez - this place is starting to get as busy as Maddie and the rest of you!

Arks's picture
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show me the money

Madeleine's picture
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Interesting...they don't want to pay a deposit, that's why they didn't call back with the cc info.

Generic's picture
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They aren't coming. They aren't calling back. They are a waste of time. 90% of the "I'm going to think about it" or "I have to talk to my partner" aren't ever going to call back. They are just too frightened to tell you the truth and simply say "Sorry, not for me." because they are afraid that you will continue a selling technique. 

So instead of fighting their inability to simply be honest, I just put it all on them. "Not a problem, no need to call back. If you are interested you can go and book on our website. Have a great day." <click> Sometimes I add "Reservations are subject to availability, which can change at any moment, Good Luck."

You might be surprised at how many actually go to the website after that. It's low pressure and neither side has to sweat it out. You aren't waiting for their call and they know it's still not booked or reserved at all.

Flower's picture
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Exactly my friend . I agree with you 100 % . I just had that call at 845 pm .  Just people feel uncomfortable just to tell the truth period.

I told her I understand our price are just maybe to high for you. That is fine. I have a web site you could go to to find a B& B that will be in your price range and may take in a person at this time of night.  She said no I am just on my phone I am not near an internet.. Sorry hope you are luck in phoning others. If not there is always a cold motel a waiting you. Best of luck I hope you find a place that will meet your needs.

I can't be bothered with wimps at that time of night.

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Arks's picture
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Madeleine wrote:

...they don't want to pay a deposit...

Yep. Sure proof they aren't sure they're coming, so I wouldn't hold a room for them. When they're serious, they can put up the money to reserve the room. Until then it's still on the market.

I want the money. The room goes to the first one to put their money where their mouth is!

Madeleine's picture
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20 questions hasn't called back and neither has the guest who had to go find her biz card or get out of the car or whatever it was. Rooms canceled. Emails sent.

Generic's picture
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I don't hold rooms... EVER! And I mean it. Don't care if you are around the block, up the street or at my front door, I don't hold rooms.

Don't have your credit card now? No problem, you can book on the website when you do have it. But what if someone else books it? C'est la vie. I'm sorry, but I don't hold rooms. It's available on a first-come first-served basis and sometimes karma dictates who gets it.

Arks's picture
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Jon Sable wrote:

I don't hold rooms... EVER!

Same here. I have over a year in the business now, and got burned every single time I held a room, so don't do it anymore.

I'm never far from my cards. Anybody who says they don't have their card handy is just stalling, deciding where they want to spend the night. And most of the time it seems they end up somewhere else. A different town, maybe even different state!

Joey Camb's picture
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here we have times where it is a zoo but sometimes companies change and mess about at the last minute so rooms do pop up - I take a card and charge it right away - you are inside my cancellation policy anyway so that's that.

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We used to get burned when we were new by those who would call and say they were about an hour away and would we hold the room for them -- now we never do as those peeps never showed up.  First, we don't hold rooms, ever.  If I go through taking the reservation info and when I ask for the card # they reply that they don't have it on them (who doesn't have their card on them, everyone lives by debit or credit cards now), then I say that I'm going to hit save so I have all of their information and then I will have to cancel the reservation as we don't hold rooms.  If you call us back, then it will only take a minute to input the card # and confirm the reservation as I've saved all of your other information.  If you finally get to your card and it's late at night and don't want to miss the room, then you can go online and book it yourself.  I thank them and hang up.  Most never call back but I've not wasted any more of my time by having to cancel and send a confirmation it's been cancelled and I haven't potentially lost a real reservation as most of ours are all done online.

No money, no reservation.  Also if their card declines, I call and send them an email that I will hold it for 12 hours and then it's going back online.  If they don't call me back or reply to the email then I cancel it and I don't even waste my time sending a confirmation that it's been cancelled.  Because those people were never intending to come anyway.  I just keep good notes in the cancelled reservation.

I booked a private catamaran ride yesterday for a week from now and had to pay with a credit card right then -- this is the norm for everything so it's not like innkeepers are doing this when no one else requires it.

Generic's picture
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Money Talks, All Else... WALKS!

Highlands John's picture
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People who muck about with cards like this haven't really made up their mind, IMBE.

Had a lady call yesterday morning for a room last night. Said I need a deposit, hasn't got a card with her so said she'd call back in an hour. Told her if she didn't call back I'd release the room for others. Hour and a half later she calls back and says they've decided to travel south instead. At least she called, but does make me wonder what would have happened if I'd taken the booking with a deposit.

 

PS: I think I made up IMBE but I like it!!  "In My Bitter Experience"  

Arks's picture
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Highlands John wrote:

PS: I think I made up IMBE but I like it!!  "In My Bitter Experience"  

Thanks! I was scratching my head about that one.

Joey Camb's picture
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I had this - had to be very firm

(1) lady rang do you have a room for 1 for tonight - yes due to the new bathroom being finished early and did a good price - Im just out but will ring you in 20 minutes with the card (12pm)

(2) 20 mins came and went so did an hour - rang again - sorry I am still out can it be a room for me and the 2 kids as well? yes we can do that it would be £X

(3) never rang got to 3.30pm rang her said if I don't have a card by 4pm I am releasing the room

(4) 4.30 sold it to 2 very nice dutch gentlemen who were a lot less bother

(5) she never rang back -  I won't hold rooms without a card, have been messed about on more than one occasion its that simple - if you are serious you get it sorted.

Arks's picture
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Madeleine wrote:

Won't listen to the answers I'm giving just keeps asking the same questions...

I run across people like that, way too often. Drives me crazy. Asks a question, interrupts during the answer to ask another, and this repeats over and over, asking the same questions, never listening to the answers. These people are always, always trouble because they will not, apparently cannot listen.

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Arks wrote:

Asks a question, interrupts during the answer to ask another, and this repeats over and over, asking the same questions, never listening to the answers.

 

Yep...these type and the "tag-team"...the husband asks a question, and as I'm answering, the wife interrupts and asks a different question.  So I look from one to the other...and back again...and then back again...as if to say "Who is more important here?  Who should I answer first?  Should I now not answer Question #1, because Question #2 is out there..or....?"  They NEVER get it the point I'm trying to make. 

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Arks wrote:

Madeleine wrote:

Won't listen to the answers I'm giving just keeps asking the same questions...

I run across people like that, way too often. Drives me crazy. Asks a question, interrupts during the answer to ask another, and this repeats over and over, asking the same questions, never listening to the answers. These people are always, always trouble because they will not, apparently cannot listen.

What did you say? I wasn't listening.    lol

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