One Nighters are more trouble...

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Highlands John's picture
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<rant status="On">

Why is it that one nighters are more trouble than people staying longer, especially wanting early check-ins and late check-outs.

Had a couple staying last night, when they booked they asked me to book them a meal at the local inn for 7, left a phone message during the afternoon to say they wouldn't get here till 7.30, so I phoned the inn and moved their booking to 8pm. They finally got here at 10.30, said they arrived at the inn at 8.30.

Then she says what time is check-out as we got here late.... eh? ...... you don' get a late check-out depending on what time you arrive. Didn't like it when I told her 10.30. 

Then I catch him in my fridge in MY kitchen. He's got a doggy bag he wants to store. Tell him to use the fridge in their room. I shut the kitchen door and go back to watching TV , afterwards I notice the kitchen door is open and assume it was DH, but this morning I found their doggy bag in my fridge, which means they've been in MY kitchen again. I was furious.

This morning when they checked out they said they needed to do some internet stuff so asked if they could use the wifi from the car, obviously hankering to stay past check-out. I just said "Yes, you can" and left it at that. She wasn't too pleased with that either. Ha-ha. 

 

Had another one at the weekend, wants early check-in, late check-out, wants to use my micro-wave (got a very stern NO to that), down every 5 minutes wanting this, that and the other. Said to me "How can I watch the England football match, it's not on Scottish TV",  how the h**l should I know, I don't even like football. Excuse me while I just pull a sky satellite dish outta my ****

</Rant>

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Then there are days when one nighters can suit you just fine. They show up late, they leave early and you are left out of the equation emotionally and personally. You can make one breakfast for everyone, ne'r another worry about a second to suit all the dietary needs.

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Joey Bloggs wrote:

Then there are days when one nighters can suit you just fine. They show up late, they leave early and you are left out of the equation emotionally and personally. You can make one breakfast for everyone, ne'r another worry about a second to suit all the dietary needs.

We have a 9-nighter coming in. I'm more stressed about that than I am about the 7 one nighters!

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7 days stay are common. We had 3 weeks stay. I do not get stressed with the breakfast  - we cook to order and they have choice of 2-3 dishes. Most of the time they choose the same as day before.

gillumhouse's picture
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So far, my longest that got breakfast was 8 nights. My long-terms do not get breakfast. And this year I have a weekly rate that has them hanging up - YES! (Come December thru February, that will NOT be the case)

Madeleine's picture
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We had a call today asking the rates. I gave the caller a range for the rooms that are open and was then asked how much for a week. I said, 'multiply by 7.'

Generic's picture
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Just 9 nights? That's it? I've had people here for 2 weeks at a time. Doesn't stress me much except for remembering when to change their sheets and what the last 13 breakfasts were, so I don't repeat. Heck, I've had a few that are longer than 2 weeks. They are usually easier, they get into a routine and I follow it.

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DOUBLE OMG!!!  They move in and try to become part of the family UGH!!  Or is it a couple?  Why would someone stay this long? And feeding them..guess they get some repeats.

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I don't know. We've never had a stay that long. Friends just had a 2 week stay. This is not common here.

Yes, they will get repeat meals!

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EmptyNest wrote:

DOUBLE OMG!!!  They move in and try to become part of the family UGH!!  Or is it a couple?  Why would someone stay this long? And feeding them..guess they get some repeats.

My town is a vacation destination.  We have several long term rentals.   It is an issue trying to keep breakfast interesting.   Smiling

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Joey Bloggs wrote:

Then there are days when one nighters can suit you just fine. They show up late, they leave early and you are left out of the equation emotionally and personally. You can make one breakfast for everyone, ne'r another worry about a second to suit all the dietary needs.

AMEN!!

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Joey Bloggs wrote:

Then there are days when one nighters can suit you just fine. They show up late, they leave early and you are left out of the equation emotionally and personally. You can make one breakfast for everyone, ne'r another worry about a second to suit all the dietary needs.

AMEN!!

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Had the most delightful last-minute one-nighter's last night.  DH is doing the breakfast...about now.  (I prep before I leave).  Travelers exploring our part of the world.  Thanked us for the last min. booking and enthusiastic about their travels. 

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Sometimes the longer stays are challenging in other ways. I currently have a 2-nighter. DH took care of the check-in since I was schmoozing with the Governor and got the breakfast time for me. 5:45 AM both mornings - so tomorrow I going to be having 2 breakfast times as I do not think the in-coming tonight (2-nighter) will be wanting that early. (This morning I mixed up the funeral rolls after putting his breakfast in the oven so when he left, I went back to BED!!! Rolls now in the oven and once delivered, I can go do the shopping for the Band Picnic - the inncoming room is actually ready!))

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Well, the man must have liked us because he came in tonight asking for another night for himself and another room for 2 more men. Cot is up (he even helped set it up) and made up for tomorrow. that reservation alone paid for half of the fee for my side yard landscaping. My yard looks real nice now. He trimmed back some herbs, cleared out some others (I will get my basil planted there this weekend maybe). Everything is edged, the stump AND ROOTS are out and the hole filled in, and seeded. Looking GOOD!!

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I share your insanity Gillum.  More 5a breakfasts this year with fishers and birders.  Since I usually get up at 4a or so, not an imposition, but the weekenders with the more typical 8:30 -9am times give me a welcome lie-in.  smiley

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gillumhouse wrote:

Sometimes the longer stays are challenging in other ways. I currently have a 2-nighter. DH took care of the check-in since I was schmoozing with the Governor and got the breakfast time for me. 5:45 AM both mornings - so tomorrow I going to be having 2 breakfast times as I do not think the in-coming tonight (2-nighter) will be wanting that early. (This morning I mixed up the funeral rolls after putting his breakfast in the oven so when he left, I went back to BED!!! Rolls now in the oven and once delivered, I can go do the shopping for the Band Picnic - the inncoming room is actually ready!))

Let me be the first to tell you "THAT IS INSANE!"

I know it is your thang, but when they come here I am going to tell them TUFF! I am not getting up at 4:45am and wake the house to make your 5:45am breakfast!   But then they will get mad and call the building dept and health dept like those bozos did recently. Who never stayed, btw and so the health dept who was only here recently for an inspection did nothing. GOOD! You didn't eat there, get lost.

Sorry, am I sidetracking again? It is the heat, blame the heat! crying that is sweat in my eyes

PS See I can say these things here and not be ostracized for being a meanie because you know me. and love me.  Just adding more to this post since I already side tracked. People can lighten up and have some fun once in a while. I still think you are insane tho. Smiling

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I got up at 4. Tomorrow will just make cornbread and do some bacon & eggs for him. The 9 AM breakfast  is getting baked oatmeal so I can get out to the I-68 Welcome Center for West Virginia's Birthday Party (75 miles one-way). They will get the English Muffin Bread breakfast Saturday. I only have the Band Picnic and horse people Saturday.

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If you don't like the gluestick idea, a nice wet-erase marker does a lovely job when leaving a message on a window and that 2 seconds of a heart-attack when you think that someone has damaged your car permanently. 

They are also very useful for when you or Maddie need to leave a note on your front window for the guests. Like "Sorry, closed at the moment, please see box to left of door for Depends undergarments in case of emergency."

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Joey Bloggs wrote:

gillumhouse wrote:

Sometimes the longer stays are challenging in other ways. I currently have a 2-nighter. DH took care of the check-in since I was schmoozing with the Governor and got the breakfast time for me. 5:45 AM both mornings - so tomorrow I going to be having 2 breakfast times as I do not think the in-coming tonight (2-nighter) will be wanting that early. (This morning I mixed up the funeral rolls after putting his breakfast in the oven so when he left, I went back to BED!!! Rolls now in the oven and once delivered, I can go do the shopping for the Band Picnic - the inncoming room is actually ready!))

Let me be the first to tell you "THAT IS INSANE!"

I know it is your thang, but when they come here I am going to tell them TUFF! I am not getting up at 4:45am and wake the house to make your 5:45am breakfast!   But then they will get mad and call the building dept and health dept like those bozos did recently. Who never stayed, btw and so the health dept who was only here recently for an inspection did nothing. GOOD! You didn't eat there, get lost.

Sorry, am I sidetracking again? It is the heat, blame the heat! crying that is sweat in my eyes

PS See I can say these things here and not be ostracized for being a meanie because you know me. and love me.  Just adding more to this post since I already side tracked. People can lighten up and have some fun once in a while. I still think you are insane tho. Smiling

 

best. post. evah!

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I am with you JB. I thing K. is insane to do all that she does. I would and could never do it. Guess that's why she's k Smiling

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EmptyNest wrote:

I am with you JB. I thing K. is insane to do all that she does. I would and could never do it. Guess that's why she's k Smiling

 

My husband would have agreed.  But also put out an abreviated version of breakfast.   Maybe two muffins, two yogurts and some milk.

Highlands John's picture
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Friday & Saturday: fully booked, all 1 nighters

Sunday: me in a rest home for unhinged B&B owners!!

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I drop the minimum stay closer to the date, too. On long weekends, though, I set a higher nightly rate for one- or two-nighters. It's not to convert them to longer stays but to make me feel better compensated for my extra work.

Tom
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Yep, more trouble, but they butter the bread.  When DW complains I say let's set all year to 3 night minimum and I'll just sleep in because I'll practically never have to serve breakfast anymore.

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Tom wrote:

Yep, more trouble, but they butter the bread.  When DW complains I say let's set all year to 3 night minimum and I'll just sleep in because I'll practically never have to serve breakfast anymore.

Tom you nailed it!

It is what it is

jmj
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Based on all of your thoughts, we want to have a minimum night stay. We were thinking three nights. We are a destination, yet a bit off the main tourist trap. If people came, this is where they wanted to be. Good point about wanted people to go away, but you have locked them into a certain number of nights. 

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As another poster said, these people just want to make the most of the short time they have.  I have even had them say just that to me at check out. 

The summer is our slow season and more one nighters than other times.  When they ask for an early check in and I say I'm sorry, some will just say 'ok, we'll just relax by the pool, or have a picnic in the gardens.'

Just when do they think we take care of the pool or gardens, oh yeah it's that fairy that handles it while here cleaning the house and rooms!  And we just sit here drinking our Mimosas. wink

But I am thankful for my one nighters because without them I may as well close up especially in the summer. 

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Same gratitude here in Winter. Another PLUS for one-nighters is that when you get omeone you just cannot "warm up to" they are quickly gone rather than you having to fake the friendly smile for longer.

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a one nighter will always be a one nighter. You can't entice someone to change their whole itinerary (of which we are just a small portion) to save another $10 or something. It won't happen. 

 

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I guess our attitudes toward one-nighters depends on whether our B+B is a stop between places on a road trip or an end-of-the-line destination.  Folks who stay here are not on their way to any place else...the end of the earth is either out the front door or 30 minutes away...take your pick.  Since our area is considered a destination, we accept the seasonal nature but can require longer stays....there is limited amount of lodging in the area and even fewer really nice places.  But, if we were in an area where folks are traveling through, or are just off a plane and need one night, we certainly would be grateful for the business.  Perhaps the wanna be innkeepers lurking out there should take note and make sure that their location fits their willingness to turn over a room every night.

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Silverspoon wrote:

I guess our attitudes toward one-nighters depends on whether our B+B is a stop between places on a road trip or an end-of-the-line destination.  Folks who stay here are not on their way to any place else...the end of the earth is either out the front door or 30 minutes away...take your pick.  Since our area is considered a destination, we accept the seasonal nature but can require longer stays....there is limited amount of lodging in the area and even fewer really nice places.  But, if we were in an area where folks are traveling through, or are just off a plane and need one night, we certainly would be grateful for the business.  Perhaps the wanna be innkeepers lurking out there should take note and make sure that their location fits their willingness to turn over a room every night.

YES!

That is totally it. Now that our great music venue is open and three blocks walk, guess what? Yes, one nighters. Do people stay more than one night for a show? Not really, not most people unless it was quite the trek to get here like our guests from the UK here for a show.

To someone who comes to the forum and doesn't get it, that one nighter thing seems like we are greedy and ungrateful. It is not the case. But, as we say, when we do get PITAS we are thankful for that flash in the pan guest who "stays pays and goes away" 

If you consider 25 one nighters grouped together, say 3 or 4 rooms turned over constantly day to day to day you will see the extra energy, manpower, time and expense for one nighters. It is not easy to explain until you have to do it. You are here, all the time, going to the store requires an act of congress. Laundry never ends, people checking in, showing early, the entire dance of one nighters is exhausting.

But hey I just got back from vacation, bring it!

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NO and YES

We have strived to get to the point that we can take one nighters when WE want to, because we used to have to.

Now our rules

-two nights on weekends always required.

-two nights weekdays mid and peak season (except return guests who are always welcome to book one night weekdays)

-one night stays off season are welcome weekdays and weekends can be booked off season by return guests and by those booking two or more rooms.

And as we get older hopefully we tighten that down even more. But how did we do it? By welcoming the guests for one night stays for our first ten years here.

To me the whole thing comes down to your need and desire for  income. So just remember, whether just one night or many more....

if they are giving YOU money instead of handing it to the duplo box or the econo box in your area, then

SMILE! 

 

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An Old Tavernkeeper wrote:

NO and YES

We have strived to get to the point that we can take one nighters when WE want to, because we used to have to.

Now our rules

-two nights on weekends always required.

-two nights weekdays mid and peak season (except return guests who are always welcome to book one night weekdays)

-one night stays off season are welcome weekdays and weekends can be booked off season by return guests and by those booking two or more rooms.

And as we get older hopefully we tighten that down even more. But how did we do it? By welcoming the guests for one night stays for our first ten years here.

To me the whole thing comes down to your need and desire for  income. So just remember, whether just one night or many more....

if they are giving YOU money instead of handing it to the duplo box or the econo box in your area, then

SMILE! 

 

Agreed. Hand me money. That is a good thing.

I was thinking about this as this gal is begging to stay one night on the 4th of july. I finally bent and said it is okay (as we are not full) and it would be a self check in. As it is a federal and family holiday in this great country of ours.

So she has since emailed 10 times asking for more info. Our town independence celebration is always on the 3rd. they are not here. our big fireworks over the water at the lake is always the Saturday (which is the 5th) they are not here, and there are plenty of others - not in this area though. 

I had to go into research mode for 30 minutes to find this info

yeah one nighters are grand, mm hm.  I thought they may be coming to visit friends or rels. Nope. Us.

Admittedly we are not always full over the 4th of july holiday weekend, whenever it falls. One of those oddities where people stay home and grill outside and set houses on fire in their own neighborhoods moreso than going out of town. I feel. I am not sure, but my experience seems to lead to this.

PS Glad you changed your USER ID so you can share more good stuff with us Tav. cool

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We only open single nights a few days in advance unless the abut another reservation. So if we have a Friday/Saturday, we will up Thursday and Sunday, but Wednesday and Monday still have 2 night minimums.

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This week with all my room changes, we had a major water system problem and the city was on conserve water alert until the leak was found & fixed - the water from the leak was going into the creek. found & fixed but I had laundry backed up and was running out of sheets & towels.

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let me help you with that (haha)

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We have found that some one night stays are more challenging because guests are trying to do it all, including enjoying our house and hospitality, in a condensed time period. So the six questions they have, which might be spaced out over a two or three night stay, get jammed into the 20 hours they are with you.

Our solution has been to use a discount structure that gives a discount to longer stays. Single night stays pay full rack. That has been enough to keep us from feeling put out by the extra effort a single night stay might require.

In fact, we are getting ready to raise the rack rate 11% while increasing the discount we offer by about 5%. This will give us an effective rate increase of 5% with a more generous discount, while pushing single night rate into a category that will encourage guests to choose a longer stay.

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Tom
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We tried a discount for multi-night and felt it wasn't worth the trouble keeping track.  People stay here for exactly as long as their travel plans demand.

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Tom wrote:

People stay here for exactly as long as their travel plans demand.

I find that's not always the case. I have a 2-night min on high season weekends and it's not uncommon for people to add Friday night when they were only planning on Saturday night. Even more so on long weekends, even when I have a 3-night min. 

The difference is probably that we're a destination and not generally getting people who are on their way to somewhere else; plus the fact that most other accommodations have the same minimum; plus the fact that we are close enough to our primary market that people can come up after work on Friday and still have time to unwind before turning in.

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happyjacks wrote:

Tom wrote:

People stay here for exactly as long as their travel plans demand.

I find that's not always the case. I have a 2-night min on high season weekends and it's not uncommon for people to add Friday night when they were only planning on Saturday night. Even more so on long weekends, even when I have a 3-night min. 

The difference is probably that we're a destination and not generally getting people who are on their way to somewhere else; plus the fact that most other accommodations have the same minimum; plus the fact that we are close enough to our primary market that people can come up after work on Friday and still have time to unwind before turning in.

Ah Ha! There you have it. Not so much the destination but the "weekend getaway' itself! There tis! The riddle is solved. You are a weekend destination. So it only makes sense from your market to have a 2 night min stay. Well done, finally my mind is around this concept once and for all. Thanks Jacks.

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Some places here have a 2 night min for every weekend in season. I do it when we're filling up and I start to see too many one nighters.

I just can't do 14 room flips in 2 days.

But, what I'm finding now is that every Sunday is wide open. It's like we've become a strictly weekend place which does not work at all for me!

I know the days will start filling in the closer we get to July but that's only a couple of weeks away!

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We set a 2 night minimum for May-Sept at the start of the year. My booking system doesn't stop them, it just refers them to me for manual confirmation rather than confirming them automatically. Most of the time I let them through unless they're slap in the middle of 5 empty days for example. Just having the minimum on the website weeds a lot of them out.

As each month approaches I will remove the limit to help fill in the gaps.

This year has been very "challenging" (to use the business parlance) so I've actually removed all limits for this summer already.

Highlands John's picture
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Yes, that's definitely something I will consider for next year.

Generic's picture
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I have the same problem with the central air in the room. They take a chair and manually move the fins that have a sign that says not to. I'm thinking of changing the signs to "Touch the A/C, $500! Ask for help, free."

We put a specific charge for early-check-in and late-check-out. Since then the number of requests has dropped significantly. And when they do, then ask for payment. And the request.... goes away!

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Have same experience- when you tell them its extra $ - they usually make other plans

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Have same experience- when you tell them its extra $ - they usually make other plans

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THAT pretty much sums up why we do not do one-nighters any more.  Funny thing is, when you set a 2-night requirement, people will stay two nights.  Of course if they are royal PITAs, sometimes I wish they were only one-nighters.  

I a gearing up for the "general public" arriving here during the summer.  Most are perfectly fine but the number of entitled, inconsiderate, pushy people definitely increases for a few months.  sigh    Time to stock up on our supply of wine.....sometimes that is the only way to get through the summer!

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Silverspoon wrote:

THAT pretty much sums up why we do not do one-nighters any more.  Funny thing is, when you set a 2-night requirement, people will stay two nights.  Of course if they are royal PITAs, sometimes I wish they were only one-nighters.  

I a gearing up for the "general public" arriving here during the summer.  Most are perfectly fine but the number of entitled, inconsiderate, pushy people definitely increases for a few months.  sigh    Time to stock up on our supply of wine.....sometimes that is the only way to get through the summer!

 

In that case, I guess we'll do just fine.   Smiling

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