Our first true pita - I feel like I graduated or something

I read your crazy person stories with wonder. We have (until now) had the most wonderful guests. The one who needed a room and was happy to sleep in our storage room for $50. The ones who told us at breakfast how their electricity had gone off, but it's ok, they thought it was romantic. All great reviews.
Until last night. They shouted, "anyone here????" rather than ring the bell that has a sign next to it saying, "ring bell for innkeeper."
She was chatting on the phone while Hubby waited to check them in. And waited. And waited. Then when they saw the room (the least expensive room in the house), they balked. "Where is the ocean view???" Right out this window. "That's not the one in the picture!!!" We have many rooms and many pictures. I can offer you a room upstairs for a higher price with that view. "I wouldn't pay a higher price for this place!!!" Ok, then how about I refund your deposit? "Fine!!! This is unacceptable!!!! I can't stay here!!!!!" Don't let the door hit you in the big, entitled, overdressed butt on the way out.
The best part is, I know they could find a room in town, but they won't find a nicer one than the one they turned down.

Welcome to the club! ;-)

We thought perhaps they were hoping for an upgrade. They booked the cheapest (by $50) room in the house. He offered them our empty better room, but at full price. That's when they started yelling. "I wouldn't pay $50 to stay here much less $50 MORE!" aholes.

My husband told me that as soon as he saw the jewelry and the phone, he knew this was a bad fit. LOL
Our town has no actual hotels. If they wanted the Marriott, they were in the wrong place. Our rooms are bigger than most of the B&Bs in town and we have the second or third best views. So they won't find anything better. As nice, definately, but not better.
Oh well.

TheBeachHouse said:

We thought perhaps they were hoping for an upgrade. They booked the cheapest (by $50) room in the house. He offered them our empty better room, but at full price. That's when they started yelling. "I wouldn't pay $50 to stay here much less $50 MORE!" aholes..

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I'm not really sure what anyone hopes to accomplish by that kind of attitude. Do they think you'll attempt to appease them somehow when they've already made it clear this isn't for them?
It's not like your website showed them something that didn't exist.
But now you don't have to worry about them contaminating the breakfast area!
And dh did the right thing and he survived his first arrogant SOB! Smooth sailing for the rest of the season!

TheBeachHouse said:

We thought perhaps they were hoping for an upgrade. They booked the cheapest (by $50) room in the house. He offered them our empty better room, but at full price. That's when they started yelling. "I wouldn't pay $50 to stay here much less $50 MORE!" aholes..

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Baptism by fire Don't you love it? Hopefully this will be the last you have this summer.

Can you imagine going to the beachfront Hilton and saying, "I wanted a beach view!" But you paid for a parking lot view. "That's unacceptable! Give me my money back!"
LOL

TheBeachHouse said:

Can you imagine going to the beachfront Hilton and saying, "I wanted a beach view!" But you paid for a parking lot view. "That's unacceptable! Give me my money back!"
LOL.

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I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.

happykeeper said:

TheBeachHouse said:

Can you imagine going to the beachfront Hilton and saying, "I wanted a beach view!" But you paid for a parking lot view. "That's unacceptable! Give me my money back!"
LOL.

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I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.
.

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happykeeper said:

I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.

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We've caved on other stuff. Late check outs, early check ins, kids, smoking (outside). But people who dis' our house??? Nope!

Congratulations, you are no longer a PITA virgin!

TheBeachHouse said:

Don't let the door hit you in the big, entitled, overdressed butt on the way out.

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Can I hear an AMEN! LOL

Congrats... you are no longer a virgin! Don't worry, they slept somewhere worse or it cost them a heck of a lot more. It's karma. They are always their own worst enemies.

Sorry but it had to happen...this area is loaded with PITAs...they won't be your last, I guarantee it! But you and DH came through with flying colors. Congratulations!

I am so sorry.
Good for you to hold your ground and not let it get you down.
We had wedding guests one time, every room booked by the wedding couple. At check in, One guest said to another
'What a dump, is the place across the road any better?'
'No! Actually THIS place is better --- if you can believe it.'
(grimace) 'This is going to be a LONG weekend.'
They both sauntered off on their high heels. Talk about mean girls!!
I tell you, in my denim skirt, apron and sneakers, I sat in my little innkeeper room and cried ... and fumed ... and cried some more. They knew I could hear them.

seashanty said:

I am so sorry.
Good for you to hold your ground and not let it get you down.
We had wedding guests one time, every room booked by the wedding couple. At check in, One guest said to another
'What a dump, is the place across the road any better?'
'No! Actually THIS place is better --- if you can believe it.'
(grimace) 'This is going to be a LONG weekend.'
They both sauntered off on their high heels. Talk about mean girls!!
I tell you, in my denim skirt, apron and sneakers, I sat in my little innkeeper room and cried ... and fumed ... and cried some more. They knew I could hear them..

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"Even Bette Davis didn't get an Oscar for that line. "
Its awful when the witty comebacks come to you after the fact. ;-)

TheBeachHouse said:

happykeeper said:

TheBeachHouse said:

Can you imagine going to the beachfront Hilton and saying, "I wanted a beach view!" But you paid for a parking lot view. "That's unacceptable! Give me my money back!"
LOL.

Click to expand...

I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.
.

Click to expand...

happykeeper said:

I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.

Click to expand...

We've caved on other stuff. Late check outs, early check ins, kids, smoking (outside). But people who dis' our house??? Nope!
.

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...and you don't get that icky, " I have been taken advantage of" feeling?
We have added fees or policies over the years that give us a way out of most caving opportunities. Arrived early- room isn't ready or we aren't ready- you can leave your bags in the library. Want to check out late- $75. Want to smoke- on the lawn away from the house.
The one we struggle with still- but I think the last one was the last one- is kids under our age limit of 10. We are raising the limit later this year to 12. This keeps the 8 year old kids far enough away from the limit to say no comfortably- we hope!

happykeeper said:

TheBeachHouse said:

happykeeper said:

TheBeachHouse said:

Can you imagine going to the beachfront Hilton and saying, "I wanted a beach view!" But you paid for a parking lot view. "That's unacceptable! Give me my money back!"
LOL.

Click to expand...

I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.
.

Click to expand...

happykeeper said:

I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.

Click to expand...

We've caved on other stuff. Late check outs, early check ins, kids, smoking (outside). But people who dis' our house??? Nope!
.

Click to expand...

...and you don't get that icky, " I have been taken advantage of" feeling?
We have added fees or policies over the years that give us a way out of most caving opportunities. Arrived early- room isn't ready or we aren't ready- you can leave your bags in the library. Want to check out late- $75. Want to smoke- on the lawn away from the house.
The one we struggle with still- but I think the last one was the last one- is kids under our age limit of 10. We are raising the limit later this year to 12. This keeps the 8 year old kids far enough away from the limit to say no comfortably- we hope!
.

Click to expand...

Our latest one was a request to book 4 rooms for 1 night on a minimum stay weekend. We don't cave on these any longer. As we went back and forth I asked about how many guests there were and they were planning to have a bunch of kids sleep on the floor!
Glad we didn't cave on the one night and then have to back pedal on the number of guests. (The next question after what dates is always how many guests but I was only told about the adults!)
As it was I did what arks says is a no no. I said no to everything. There was no middle ground I could meet the guest on so I gave them another inn's number.

Madeleine said:

happykeeper said:

TheBeachHouse said:

happykeeper said:

TheBeachHouse said:

Can you imagine going to the beachfront Hilton and saying, "I wanted a beach view!" But you paid for a parking lot view. "That's unacceptable! Give me my money back!"
LOL.

Click to expand...

I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.
.

Click to expand...

happykeeper said:

I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.

Click to expand...

We've caved on other stuff. Late check outs, early check ins, kids, smoking (outside). But people who dis' our house??? Nope!
.

Click to expand...

...and you don't get that icky, " I have been taken advantage of" feeling?
We have added fees or policies over the years that give us a way out of most caving opportunities. Arrived early- room isn't ready or we aren't ready- you can leave your bags in the library. Want to check out late- $75. Want to smoke- on the lawn away from the house.
The one we struggle with still- but I think the last one was the last one- is kids under our age limit of 10. We are raising the limit later this year to 12. This keeps the 8 year old kids far enough away from the limit to say no comfortably- we hope!
.

Click to expand...

Our latest one was a request to book 4 rooms for 1 night on a minimum stay weekend. We don't cave on these any longer. As we went back and forth I asked about how many guests there were and they were planning to have a bunch of kids sleep on the floor!
Glad we didn't cave on the one night and then have to back pedal on the number of guests. (The next question after what dates is always how many guests but I was only told about the adults!)
As it was I did what arks says is a no no. I said no to everything. There was no middle ground I could meet the guest on so I gave them another inn's number.
.

Click to expand...

Madeleine said:

Our latest one was a request to book 4 rooms for 1 night on a minimum stay weekend. We don't cave on these any longer. As we went back and forth I asked about how many guests there were and they were planning to have a bunch of kids sleep on the floor!
Glad we didn't cave on the one night and then have to back pedal on the number of guests. (The next question after what dates is always how many guests but I was only told about the adults!)
As it was I did what arks says is a no no. I said no to everything. There was no middle ground I could meet the guest on so I gave them another inn's number.

Click to expand...

EXCELLENT!!

Madeleine said:

happykeeper said:

TheBeachHouse said:

happykeeper said:

TheBeachHouse said:

Can you imagine going to the beachfront Hilton and saying, "I wanted a beach view!" But you paid for a parking lot view. "That's unacceptable! Give me my money back!"
LOL.

Click to expand...

I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.
.

Click to expand...

happykeeper said:

I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.

Click to expand...

We've caved on other stuff. Late check outs, early check ins, kids, smoking (outside). But people who dis' our house??? Nope!
.

Click to expand...

...and you don't get that icky, " I have been taken advantage of" feeling?
We have added fees or policies over the years that give us a way out of most caving opportunities. Arrived early- room isn't ready or we aren't ready- you can leave your bags in the library. Want to check out late- $75. Want to smoke- on the lawn away from the house.
The one we struggle with still- but I think the last one was the last one- is kids under our age limit of 10. We are raising the limit later this year to 12. This keeps the 8 year old kids far enough away from the limit to say no comfortably- we hope!
.

Click to expand...

Our latest one was a request to book 4 rooms for 1 night on a minimum stay weekend. We don't cave on these any longer. As we went back and forth I asked about how many guests there were and they were planning to have a bunch of kids sleep on the floor!
Glad we didn't cave on the one night and then have to back pedal on the number of guests. (The next question after what dates is always how many guests but I was only told about the adults!)
As it was I did what arks says is a no no. I said no to everything. There was no middle ground I could meet the guest on so I gave them another inn's number.
.

Click to expand...

YEAH FOR YOU!!!!!
Do more of this and a lot less stress on you

Madeleine said:

happykeeper said:

TheBeachHouse said:

happykeeper said:

TheBeachHouse said:

Can you imagine going to the beachfront Hilton and saying, "I wanted a beach view!" But you paid for a parking lot view. "That's unacceptable! Give me my money back!"
LOL.

Click to expand...

I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.
.

Click to expand...

happykeeper said:

I, for one, congratulate you on holding the line. Nothing burns an innkeeper out faster than caving. The very few times we have done that, we have regretted it. Sometimes I think standing up to someone BEFORE they become your guest, is like 1000 times more empowering than most anything else.

Click to expand...

We've caved on other stuff. Late check outs, early check ins, kids, smoking (outside). But people who dis' our house??? Nope!
.

Click to expand...

...and you don't get that icky, " I have been taken advantage of" feeling?
We have added fees or policies over the years that give us a way out of most caving opportunities. Arrived early- room isn't ready or we aren't ready- you can leave your bags in the library. Want to check out late- $75. Want to smoke- on the lawn away from the house.
The one we struggle with still- but I think the last one was the last one- is kids under our age limit of 10. We are raising the limit later this year to 12. This keeps the 8 year old kids far enough away from the limit to say no comfortably- we hope!
.

Click to expand...

Our latest one was a request to book 4 rooms for 1 night on a minimum stay weekend. We don't cave on these any longer. As we went back and forth I asked about how many guests there were and they were planning to have a bunch of kids sleep on the floor!
Glad we didn't cave on the one night and then have to back pedal on the number of guests. (The next question after what dates is always how many guests but I was only told about the adults!)
As it was I did what arks says is a no no. I said no to everything. There was no middle ground I could meet the guest on so I gave them another inn's number.
.

Click to expand...

Madeleine said:

As it was I did what arks says is a no no. I said no to everything....I gave them another inn's number.

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So you helped solve their problem by giving them a referral. That's good. Hospitality is about trying to solve guest's problems,and that's what you did. Hospitality doesn't mean you always lose and they always win. It just means you try to help.