Regretfully, online comments - at this stage of the web technology game - are pretty much a one-way-street. Reviews, by their nature, were designed to give the good, bad, and ugly of guest experiences. Otherwise they are deceptive. The flip side is that civility and manners (and even TRUTH) tend to vaporize with these online powerplays. Reviews are a two-edged sword. For us, it takes a WHOLE lot of effort to "bury" a bad review under a pile of good ones. It is very important, however, to address the "criticism" in a positive, well-mannered way....then move on. Or shall I say....BURY on....