New Review System from bb dot com

6 replies [Last post]
Breakfast Diva's picture
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05/26/2009

They are no longer going to give you a $5 credit for each month you have a review. The new system, you load in your guest e-mail and then with 'a few clicks. They claim the more reviews you have, the more bookings you'll probably get:

"Request guest reviews in just a few clicks
    Customize your review request to add that personal innkeeper touch
    Increase your reviews to help improve your listing  and website performance

With Reviews Direct™, we’re taking the trouble out of requesting guest reviews by adding new features in your member Home Base that allow you to send email review requests to guests with just a few clicks.

How to request more traveler reviews

    First, login to your Home Base and click the Reviews tab.
    Either upload a CSV file of guest email addresses or type in past guest emails in to the empty box.
    Customize the email you send with a unique subject line, photo and message.
    Send a test email to yourself to make sure it looks okay to you.
    Send email to guests.
"

 

REALLY???? You gotta be kidding. Why in the heck would I give bb dot com all of my guest's e-mail addresses???? Sure, then let all of my guests get spam from a directory.

Unless an innkeeper is using web er vations, all the reservation system I know of have the ability for you to send your own request if so desired.

In my opinion, this sounds to me like a huge effort by them to get my guest information.

A bunch of hooey!

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01/12/2013

I do not trust and despise this company and all they stand for.  With all their tactics to get more money, and they could give a crap less about their customers. I haven't listed with them for over three years now and haven't looked back.

Madeleine's picture
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09/29/2011

The latest email says they won't be using any collected emails for their own purposes.

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Breakfast Diva's picture
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05/26/2009

Madeleine wrote:

The latest email says they won't be using any collected emails for their own purposes.

Yeah, they'll probably spin so it's for the member's purpose. I just don't trust that company! Each year, I plug my nose when I renew. They are still providing enough reservations for us to stay with them.

OnTheShore's picture
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08/28/2011

They are just following TripAdvisor's "ReviewExpress" example...

"give us your guest's e-mail addresses and we'll harass and spam them on your behalf!"

Umm, no thanks!

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Generic's picture
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02/24/2011

As of the 1st of July, that's 100% illegal here. In fact, the new fine... up to $10 million dollars! Filling out that form with my guest's email address....against the law!

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Madeleine's picture
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09/29/2011

I didn't read it. We've gotten 2 reviews from their referrals in 3 years. My guests don't like signing up for stuff.

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