Eat and run

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Madeleine's picture
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09/29/2011

Guest impressed on me they MUST be out the door by 9. I tell her if she is seated by 8 she will be out the door by 9. 

You know what happens next.

Everyone comes to eat at the same time - 8:30 - and no sign of the guest who now has 30 minutes for us to cook her food and for her to eat it.

Generally it takes 20 minutes to get breakfast from "help yourself to coffee" to the plate going on the table.

She showed up at 8:45. Spouse showed up at 8:50.

I explain we won't be able to cook breakfast that quickly will she be OK with just the starter?

Oh, no, they don't have to leave until 9:30! Or we would have been here an hour ago. (At this point she gives me this look that clearly says she wonders how I can possibly do this for a living if I hadn't figured that out already.)

She had already stopped me garnishing another guest's breakfast by telling me she doesn't eat that and neither does her spouse.

Really? You're the only person here? This food couldn't be for all the other guests already seated?

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Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

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06/24/2008

angry  - don't get me started!

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02/19/2014

At check in- time the gust said he needed breakfast at 7am as he had an important lab experiment to run the next day.  Seven am and I have it ready and of course he didn't come down until 9:30.  I was right pissed but held myself back.  Asked him why he was so late.  He said his body told him he needed more sleep and the lab couldn't start without him anyway.  He was too important.  That evening husband had a word with him!  The next 3 days he was fine>   And has been back a couple of times.  Go figure, hey!

TheBeachHouse's picture
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06/24/2013

the thing that really gets me with a story like this is, you (I) seem to be more worried about their schedule than they are.    I have to learn to give that up.  They are grownups and can tell time.  I am not the cruise director or their Mother.  

I (you) can't worry about their appointments.  

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TBH

 

Madeleine's picture
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TheBeachHouse wrote:

the thing that really gets me with a story like this is, you (I) seem to be more worried about their schedule than they are.    I have to learn to give that up.  They are grownups and can tell time.  I am not the cruise director or their Mother.  

I (you) can't worry about their appointments.  

Along with a variety of other 'l'm the only person around' comments and attitude, this guest won't be hearing from me inviting her back.

And she started off so good on the phone and via email! Maybe she was on vacation too long.

Silverspoon's picture
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10/16/2011

Yup, our new written policy, posted in every room (and we stick to it) is working great.  Full breakfast served between 8:30- 9:00 a.m.  Yogurt, granola, fruit, juice, baked goods, beverage available until 9:30 a.m. 

We had one couple so far not show up for breakfast and I never even broke a sweat over it.  It was their choice.  

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Madeleine's picture
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09/29/2011

I try not to worry but I know I still do. What I wanted to get across to her was why she was not getting breakfast like everyone else had.

TheBeachHouse's picture
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06/24/2013

pushy. smh

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