Smoking - what do you do for a guest who just has to?

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TheBeachHouse's picture
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We recently had a guest almost run out of the place.   She handed me the key and started out the door.  I chatted as usual, "where are you headed?"   "drive safe"   "thank you for staying with us" but it was clear she was leaving! I mentioned it to DH cuz the attitude was so unusual.

 

A few minutes later he came to tell me he knew why the 'tude.   They had left cigarette butts in the bathroom.  Like little kids!

I guess if someone really needs to smoke, I would set them up a station outside with a proper ashtray.   But sneaking into the bathroom????  

What do you do?

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Since our inn is in Colorado, "smoking" has taken on an entirely new meaning in the last year or so. Medical marijuana was bad enough. Now there are actually "marijuana travel agencies" who try to sign up "destinations" in the state. 

Um, no. We don't allow smoking, whether it's tobacco or weed. It's still almost impossible to get the smell out of fabrics in the rooms. And besides, our dumpster isn't big enough to contain all the KFC buckets in case your clients get the munchies in the middle of the night.

 

Tom

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HighMountainLodge wrote:

Since our inn is in Colorado, "smoking" has taken on an entirely new meaning in the last year or so. Medical marijuana was bad enough. Now there are actually "marijuana travel agencies" who try to sign up "destinations" in the state. 

Um, no. We don't allow smoking, whether it's tobacco or weed. It's still almost impossible to get the smell out of fabrics in the rooms. And besides, our dumpster isn't big enough to contain all the KFC buckets in case your clients get the munchies in the middle of the night.

 

Tom

 

LOL at the KFC trash.

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HighMountainLodge wrote:

Since our inn is in Colorado, "smoking" has taken on an entirely new meaning in the last year or so. Medical marijuana was bad enough. Now there are actually "marijuana travel agencies" who try to sign up "destinations" in the state. 

Um, no. We don't allow smoking, whether it's tobacco or weed. It's still almost impossible to get the smell out of fabrics in the rooms. And besides, our dumpster isn't big enough to contain all the KFC buckets in case your clients get the munchies in the middle of the night.

 

Tom

I had to admit, at least they will enjoy the check in refreshments, or evening turn down goodies. Better keep the cookie jar stocked.

Just saw this in the news.

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Madeleine's picture
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So, of course, we have smokers. Sitting right under my window where I have the fan blowing in. Have to switch it to blowing out or close the window.

I figured 1 night, 1 Cig every so often, no biggie. No. 2 chain smokers. They went thru 10 cigs each while I talked to them. At this point it was kind of awkward to tell them to move to the lawn. That's a pack of cigs in 30 minutes.

How they are surviving in this land of no indoor smoking I don't know.

Will have to make a note for the housekeeper to check the bedding for smoke smell. Big laundry day ahead.

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Breakfast Diva's picture
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We allow smoking outside and provide ashtrays. People have been very polite with their smoking and the only thing that's happened is that they think they are doing you a favor and clean up after themselves by putting the butts and ashes in the trash can. Stinko!!! But at least when you remove the trash, the smell goes away.

DH was able to quit smoking with e-cigs. I think they're great. Around the breakfast table? Uhhhh, noooooo.

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Breakfast Diva wrote:

We allow smoking outside and provide ashtrays. People have been very polite with their smoking and the only thing that's happened is that they think they are doing you a favor and clean up after themselves by putting the butts and ashes in the trash can. Stinko!!! But at least when you remove the trash, the smell goes away.

DH was able to quit smoking with e-cigs. I think they're great. Around the breakfast table? Uhhhh, noooooo.

 

We have a house rule (from when my parents smoked,) the ashtray has to sit at least overnight before you put it in the trash.  I am paranoid of smoldering ash creating a real fire.   I wouldn't want them to clean up after themselves.

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TheBeachHouse wrote:

Breakfast Diva wrote:

We allow smoking outside and provide ashtrays. People have been very polite with their smoking and the only thing that's happened is that they think they are doing you a favor and clean up after themselves by putting the butts and ashes in the trash can. Stinko!!! But at least when you remove the trash, the smell goes away.

DH was able to quit smoking with e-cigs. I think they're great. Around the breakfast table? Uhhhh, noooooo.

 

We have a house rule (from when my parents smoked,) the ashtray has to sit at least overnight before you put it in the trash.  I am paranoid of smoldering ash creating a real fire.   I wouldn't want them to clean up after themselves.

Before your time here we had an innmate lose not only a B&B they worked for years to renovate and open, but also loss of life. It was in Rome Georgia if you wish to google it. I had the article here for guests who smoked and they snubbed their nose at it, really? Someone dies, someone loses a wife at a B&B and you do that?

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That is unimaginable sad.

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TheBeachHouse wrote:

That is unimaginable sad.

She ran back in to get her purse. He went after her and was burned badly, she died. Innkeeping aint for wimps. We have a lot of responsibility. People call it rules, but it is guest safety and security on our clock!

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I have an ashtray on the porch. We do not have as many smokers as in the past and have not had the problem of sneaking in the room and hanging out the window. I find that the smoker of today is (for the most part) trained to go outside to smoke. Many tell me they do not smoke IN their own homes.

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gillumhouse wrote:

I have an ashtray on the porch. We do not have as many smokers as in the past and have not had the problem of sneaking in the room and hanging out the window. I find that the smoker of today is (for the most part) trained to go outside to smoke. Many tell me they do not smoke IN their own homes.

The last handful have had the smokeless Ecigs so they can smoke in the room. a couple asked if they could "light them up" at breakfast.  Yeah, not on if you have other guests ta the table, but was okay by me. 

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Our written policy is that there is NO SMOKING, NONE

We just had a guest who wanted us to know that she was a smoker but that she would take a walk off the property to smoke.  She was good for her word.  

If we caught someone smoking I would have no problem asking them to leave immediately.  We do not have town water here so a if the house were on fire we may as well just call the insurance agency because it would be a total loss.

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Madeleine's picture
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For that guest? They are never coming into the house again.

For anyone else we say smoking is 20 feet away from the building. They can handle the butts which they just bring in the house or throw on the lawn.

I don't like the Cig stations and won't get one.

TheBeachHouse's picture
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Plus, I hate the idea of butts in the trash because I'm paranoid of fire.  

We have a very nice little beach a very short walk away.   Seriously, no smoking means don't smoke here.

PO had very old, very dirty looking "no smoking" signs in the rooms.  We threw them away.

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you also need a written policy And a cleaning fee charge they must agree to when booking.

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EmptyNest wrote:

you also need a written policy And a cleaning fee charge they must agree to when booking.

 

Number one first thing listed under policies - our premisis is smoke free.

no cleaning fee listed.

 

not only this, but all the early check in fees.   the nickle and dime fees go against my grain.  I would not do that for a little smoke smell.   It would have to be a stained sink or fire.

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TheBeachHouse wrote:

EmptyNest wrote:

you also need a written policy And a cleaning fee charge they must agree to when booking.

 

Number one first thing listed under policies - our premisis is smoke free.

no cleaning fee listed.

 

not only this, but all the early check in fees.   the nickle and dime fees go against my grain.  I would not do that for a little smoke smell.   It would have to be a stained sink or fire.

This is much different!  Smoking or pets in rooms that are listed as smoke/pet free cause for deep cleaning.  There is no way to have the room available for check in the same day, no way! 

We have had ONE disrespectful smoker here, I could smell the smoke in my personal space - that was how bad it traveled.  The room reeked with smoke, every piece of fabric had to be cleaned, walls wiped down etc.  It was down for 2 days after he left.    My policy now is:  A cleaning fee of $150, asked to leave and charged for 1 extra night at regular rate. 

I do allow smoking in designated outdoor areas, while I do see a decrease in the # of smokers here, there are still too many for me to nix the smoking all together. 

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TheBeachHouse wrote:

EmptyNest wrote:

you also need a written policy And a cleaning fee charge they must agree to when booking.

 

Number one first thing listed under policies - our premisis is smoke free.

no cleaning fee listed.

 

not only this, but all the early check in fees.   the nickle and dime fees go against my grain.  I would not do that for a little smoke smell.   It would have to be a stained sink or fire.

We're not thinking a little smoke smell. We're thinking the entire room has to be stripped. All linens and curtains in the wash. Carpets cleaned. Room offline for three freaking days while we tried to get the smell out!

We also had to wash the walls.

Doors and windows open. Febreze or magiczymes sprayed every couple of hours.

You'll have guests who come into that room next who will walk right back out again because you allow smoking.

It's really not a nickel dime when someone ruins your livelihood. I get what you mean about the other charges. This is not in the same category.

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Madeleine wrote:

It's really not a nickel dime when someone ruins your livelihood. I get what you mean about the other charges. This is not in the same category.

 

I totally agree.  Not in the same category.  Blatant disregard for your policies, completely disrespectful of you and other guests.  If the smoking policy is not also on your reservation form (n addition to the website), whereas they have to check that they've read it, include it there also.  I have it both places, and rarely get smokers anymore (pleased as punch about that!).  I can smell smokers a mile away, so the only time I feel the need to verbalize my policy is if I smell it on them when they check in.

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Sorry..you smoke in one of my rooms and EVERYTHING has to be cleaned...Deep cleaning takes time and costs money! I am charging a cleaning fee and I know lots of others who do as well. You have to have some type of deterrent or else they think they can get away with it.  NOt nickel and dime stuff.

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The only problem with specifying what the fee is for cleaning the room after it was smoked in is that some smokers will make the decision that that is a price they are willing to pay -- in other words, they'll decide that it is OK to smoke!

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Harborfields wrote:

The only problem with specifying what the fee is for cleaning the room after it was smoked in is that some smokers will make the decision that that is a price they are willing to pay -- in other words, they'll decide that it is OK to smoke!

My mother is a chain smoker and will gladly pay the fee to smoke in bed. She also says and I quote "They won't charge me" and does it anyway. She does not go to B&B's so don't worry innmates... Except here where she smokes on the porch blocking guest access here when I ask her not to and tosses the butts over the railing into our garden because I don't provide an ashtray on the tinderbox porch.

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Harborfields wrote:

The only problem with specifying what the fee is for cleaning the room after it was smoked in is that some smokers will make the decision that that is a price they are willing to pay -- in other words, they'll decide that it is OK to smoke!

You know my son!

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oops duplicate

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Smoke outside off property. There is no smoking in the house at all. So far, all have been considerate.

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We only had one couple who tried smoking in the bathroom out the window. Didn't fool me. Went to them and said. this is our rule and if you can't follow it..you will have to leave. Of course they stammered all over and said it was the smoke on their clothes...no way...my bathroom curtains smelled like smoke. They apologized and begged to let them stay. We did and they were ok after that.

If someone wanted to smoke on our property..they had to leave. No exceptions. When someone did smoke. they went to their car or walked down to the bottom of our property and smoked on the road.

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