Get to the worst scenario first

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Madeleine's picture
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09/29/2011

Finally! A caller whose first question was the one must people get to after I've made the reservation...

Do you take dogs?

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Silverspoon's picture
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10/16/2011

We have not had that issue with dogs...kids are another matter.  Now, when we get the inquiry on the phone the first question out of my mouth...before I even look at the calendar is "Is this for 2 adults? We do not have accommodations for children or pets."

It never fails, when I forget or when DH takes the call it is 5 minutes later that the "Oh we have a very well behaved 2 year old" gets mentioned.

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01/12/2013

Silverspoon wrote:

We have not had that issue with dogs...kids are another matter.  Now, when we get the inquiry on the phone the first question out of my mouth...before I even look at the calendar is "Is this for 2 adults? We do not have accommodations for children or pets."

It never fails, when I forget or when DH takes the call it is 5 minutes later that the "Oh we have a very well behaved 2 year old" gets mentioned.

 

First question out of my mouth also. 

Caller:  "Do you have availability for so and so date?" 
Me:  "So and so date for one night for two adults, no children?"

Saves me MASSIVE amounts of time.  I especially like the ones that try to get huffy about not accepting children.  "You don't accept children???"  Dead tone reply "No".  When they realize it's not open for discussion, the conversation goes real quick.

Madeleine's picture
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09/29/2011

I ask how many total guests because sometimes it's 5 or more. Then I move on to "so you need 2 or 3 rooms. "

Oh no, just one! Then the conversation ends and I give them the number of a place that packs them in like sardines.

But I think the idea of asking how many adults and then, for me, how many kids is a good one. Sorts it out right then at the beginning.

Breakfast Diva's picture
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05/26/2009

Had a close call with a 'service dog' recently. The Mom made a reservation for just herself. Then called a couple days later to ask if she had her adult daughter (40 yo) join her would it cost extra. Nope, I told her it would be the same price. Then she tells me that her daughter has a service dog. I ask if it's a service dog or a therapy dog. She doesn't know...then I asked what service the dog provides and she didn't know! Really? Your daughter has a big enough issue to require a 'service' dog, and you don't know how it helps?

I told her if it was a service dog, I could not refuse or charge more. If it was a therapy dog, I could refuse. Got a nice e-mail from her a couple of days later saying that she appreciated my graciousness and that she would be there alone.

Whew! I really wish they would regulate this issue!!

TheBeachHouse's picture
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06/24/2013

Breakfast Diva wrote:

Had a close call with a 'service dog' recently. The Mom made a reservation for just herself. Then called a couple days later to ask if she had her adult daughter (40 yo) join her would it cost extra. Nope, I told her it would be the same price. Then she tells me that her daughter has a service dog. I ask if it's a service dog or a therapy dog. She doesn't know...then I asked what service the dog provides and she didn't know! Really? Your daughter has a big enough issue to require a 'service' dog, and you don't know how it helps?

I told her if it was a service dog, I could not refuse or charge more. If it was a therapy dog, I could refuse. Got a nice e-mail from her a couple of days later saying that she appreciated my graciousness and that she would be there alone.

Whew! I really wish they would regulate this issue!!

 

Sounds like a big ole' lie to me.   Daughter said, 'I'll come but only if I can bring my dog.'  Mom says, 'they don't take dogs.'  Daughter says, 'tell them it's a service dog.'

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Breakfast Diva's picture
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Yep, me too.

I probably shouldn't have, but I told her that legally I couldn't refuse, but that it was a hardship for us. Oh, and of course, it was a huge dog!

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02/19/2014

This happens often.  Guess they figure that since we are out in the country that anything goes. I told one guest that the hotel on the edge has a few rooms reserved for smokers and dogs.  But oh, she would never take her dog where there has been smokers!!&))&Y$    Duh!

Breakfast Diva's picture
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05/26/2009

Dogs and kids! Always the last thing. Glad this caller didn't waste your time!

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01/12/2013

Oh my!  Common sense!  I'm scared!

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