Preemptive move?

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Madeleine's picture
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09/29/2011

Guest booked 3 rooms while I was out today. In one room they are bringing a 3 month old baby. All of these folks, except the new baby, have been here before.

I want to move the baby to the child appropriate room. I'm peeved at dh that he put 3 guests in a room for 2 and the baby is now in the dead center of the house, crying to be heard by every other guest,

I deliberately took the other bed out of that room to keep kids away from the center of the house.

So, do I just move them on my dime (upgrade room) or hope the baby doesn't cry?

I can't discuss this with dh as he sees absolutely no problem with cramming as many people in a room as possible if that's what the guest wants to do.

He doesn't get the crying baby thing. He won't hear the baby. I like these folks but I don't want to lose 4 other rooms because their kid doesn't travel well or doesn't sleep or gets up to feed 3 times.

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Madeleine's picture
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What were the chances the other rooms would fill up before these guests arrived? I was going to offer them the other room when they got here.

In one day, the rest of the house booked up. Most of the reservations coming in overnight.

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Maddie do what you feel will cause you less stress.  After all that is what we all need less of!

I would change the wording on your site.  State: Room #1 and #2 are the only rooms suitable for  Children under age ___ .  

Get DH on board.  -  Yeah, I know - mine is the same way! 

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01/12/2013

Move them for your peace of mind and other guests' solitude.  Maybe change your wording to "Children under the age of ___ accepted in the ____ Room."  You also should be able to set the maximum number of guests available in any given room in your reservation program.  So next time they can't choose three, if the program only allows them to choose two.

Madeleine's picture
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Dh did this on the phone. They could not have put 3 in the room online.

So, after dithering over this and telling dh I don't appreciate always being the bad guy, the one who has to tell the guest no and spoil the fun, l'm letting the rez stand as is.

The ONLY way he will get this is if a paying guest and not the harridan wife complains about it.

Because he's still telling me they're bringing a playpen so the baby isn't in the bed. Missing the point by a mile.

 

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BananaE29 wrote:

 You also should be able to set the maximum number of guests available in any given room in your reservation program.  So next time they can't choose three, if the program only allows them to choose two.

I wish that would solve matters.  It doesn't! 

I have had children arrive with 2 adults on several occasions when the room is for 2 ONLY.  People don't care, children are not people!

Had this happen just 2 weeks ago.  Full house, these people booked 3 of them.  I knew about 8 people, not the 3yo.  She seemed shocked when I said the room they booked (for them) was a room for 2 max. 
She said 'he sleeps with us'. 
I let it go.  The kid was VERY good.  Nothing else was said.

Received an email upon their return home saying they were unhappy with their stay.  Blah, Blah.  But the kicker was they said their reservation was a 'business agreement' and we did not up hold our end of that agreement. 

I almost chocked on my tea.   I don't know how she got that WE didn't uphold our commitment when we allowed her to stay even though SHE did not uphold HER commitment when she agreed to our policies.

Not only do we have a 2 person max in the room she booked for the 3 of them, our policies state we accept children 10 and over.  Under 10 with PRE approval by innkeepers. 

Again, I let it go and just replied that I hope they find accommodations in the future that fit there needs.  So far no TA, but if it does, be sure I will speak about our policies. 

TheBeachHouse's picture
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which part of the agreement is she saying you didn't hold up?  You let them stay, for the agreed upon price.   huh?

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Here is my 2 cents, if you allow children, including babies, then you allow them. If you have ONLY one room for them, then email them and tell them that. Does it say this on the website "Children includ babies are allowed in such and such room only?"

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Madeleine's picture
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Room limit precludes the baby and/or the kid in the room with the other two guests.

I say "the best rooms for children are..."

The other part is getting dh to get with the program. He'd let you stack them on the floor if you asked. 2 kids, 2 adults and you want a queen room? No problem.

Everyone needs to remember that I don't choose to allow children, it's a state law that I have to take them. But I don't have to put them in rooms with one bed.

Highlands John's picture
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Madeleine wrote:

I say "the best rooms for children are..."

in the Holi dayInn   down the street!!!!!

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TheBeachHouse's picture
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Highlands John wrote:

Madeleine wrote:

I say "the best rooms for children are..."

in the Holi dayInn   down the street!!!!!

 

giggle

Highlands John's picture
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Upgrade them, even if the baby doesn't cry you're going to lay in bed worrying that the baby is crying and disturbing other guests. It's worth it for the peace of mind.

gillumhouse's picture
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05/22/2008

Do the upgrade - consider it a payment to YOUR mental health. THAT is worth mor than the diff in cost of room.

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05/22/2008

MOVE THEM! What your husband doesn't know won't hurt him and he won't remember what room he put them in anywaydevil

Generic's picture
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02/24/2011

Move them, your dime. Tell hubby next time, it's his dime and you are taking it from his paycheque Smiling

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Innkeep's picture
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06/04/2008

I agree

Breakfast Diva's picture
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05/26/2009

Move them on your dime! It may cost you a few bucks, but the peace of mind is priceless. As you know, it's also not worth it to get into it with your DH. Been there, done that, doesn't work. wink

Flower's picture
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06/19/2011

Been there done it. Do what you think is best. That way you know all will be well. Then too you can sleep with peace of mind. AND NOT worry.

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