Well, we opened the restaurant portion of our business last week. Tonight, we hosted a private party. All seemed ok, till one customer stormed over to me in a huff about not getting what they ordered 2 1/2 hours ago. She left before I could get more info. She has now just sent me a f b message, berating me for this unacceptableness...saying she just may never come back...i am waiting till tomorrow to reply. I honestly think she was d r un k. For the two wait staff, neither say she asked them. One is my brother in law and the other is the manager from the last owners. So I dunno...We haven't even caught our breath from last week to reflect and tighten up our ship! The cooking kitchen is so inadaquate, food prep is so different in the tropics, and so, I guess the teacher in me just says c'est la vie, can't please them all, but the other side says, really, you waited 2 1/2 hours?! Why?!