How to respond to service before you owned the place?

3 replies [Last post]
jmj
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Joined:
03/24/2014

I have really been trying to get more reviews, and today, there was one! Yeah! But upon closer look, from August 2013! We just started last month. Sad

Besides the broken English, not a very good review. You don't remember what you ate? Why would your review it then? And they just gave you a plate of fish? Sounds fishy. 

But, has this happened to you? This was on t a . 

The review: 

My husb...and had fish n' Chips, he wasn't surp    rised, I don't remember what I had but what I do remember is that the menu said it was accom   panied with french fries, and they didn't give them to me, I called the waiter and ask where are my french fries, and he said: -"you ordered      fren    ch fries?". I told him to read the menu and give me every   thing on the description of my dish. I Never c    ame back.

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Joined:
10/07/2008

You inherited the good with the bad.

I would address it if you have access and say "Proud to say UNDER NEW MANAGEMENT! Please come back and give us another try!"

__________________

Gluten free is never free. - Joey Bloggs

 

Madeleine's picture
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Joined:
09/29/2011

Contact ta and say you just opened so they could not have eaten there last year.

If ta argues, and they will, write a manager response and say under new management.

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

gillumhouse's picture
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Joined:
05/22/2008

Contact TA, tell them you are new owner and ask for removal. Cross your fingers, say 10 our Fathers, make 5 Novenas, and pray and they MIGHT remove it.

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