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Madeleine

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On a 2 night min. Guest only wants one night now. Tomorrow. They just called to cancel tonight.
Would you cancel both nights?
We've been turning away guests all stinkin' day for a room tonight. I even called the last person back to see if they'd found a room!
Of course, if they come tomorrow and have to pay for both nights I'm gonna have to listen to the whining.
 
My first thought on this was "She has a two night minimum - they knew when they booked that she wouldn't take one night, so they booked two with the full intention of trying to get out of one night without penalty". Is this thought correct?

No way would I let them out of it. No way. NO WAY! Argh!
 
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well.
 
Honestly, I hate when they do that, but our policy is that we can't modify reservations, so we can cancel it and it's subject to the cancellation policy or you can leave it as is.
We have told guests that they are responsible for the full amount, unless we can sell the other part of it, and then they are responsible only for the difference.
 
does the room show as open now? i bet you'll fill it via phone call or walk in. the weather is gorgeous (here, anyway).
 
You have two choices
  1. Tell them they are responsible for both nights, no matter what. Afterall, you have a 2 night minimum to help you by not having to turn over so many rooms.
  2. Tell them if they are willing to take a chance by you trying to re-rent it, let them out. But if it doesn't rent, they pay for it.
Frankly, I would opt for #1, but it's a tougher one to stand by. But I totally understand if you want #2.
By the way, I would charge them right now for the whole amount. Make sure you get some money and they don't stiff you. The few dollars you have to pay for a credit is minimal.
 
You have two choices
  1. Tell them they are responsible for both nights, no matter what. Afterall, you have a 2 night minimum to help you by not having to turn over so many rooms.
  2. Tell them if they are willing to take a chance by you trying to re-rent it, let them out. But if it doesn't rent, they pay for it.
Frankly, I would opt for #1, but it's a tougher one to stand by. But I totally understand if you want #2.
By the way, I would charge them right now for the whole amount. Make sure you get some money and they don't stiff you. The few dollars you have to pay for a credit is minimal..
Breakfast Diva said:
By the way, I would charge them right now for the whole amount. Make sure you get some money and they don't stiff you. The few dollars you have to pay for a credit is minimal.
Yes. Before they get a chance to cancel the card.
 
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well..
TheBeachHouse said:
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well.
That's what we said. But now I am tense about the while thing tomorrow because no one has booked the room yet. Even with calls coming in.
 
does the room show as open now? i bet you'll fill it via phone call or walk in. the weather is gorgeous (here, anyway)..
seashanty said:
does the room show as open now? i bet you'll fill it via phone call or walk in. the weather is gorgeous (here, anyway).
Room shows open, town is packed, sign is out, I've called or emailed everyone to let them know.
 
You have two choices
  1. Tell them they are responsible for both nights, no matter what. Afterall, you have a 2 night minimum to help you by not having to turn over so many rooms.
  2. Tell them if they are willing to take a chance by you trying to re-rent it, let them out. But if it doesn't rent, they pay for it.
Frankly, I would opt for #1, but it's a tougher one to stand by. But I totally understand if you want #2.
By the way, I would charge them right now for the whole amount. Make sure you get some money and they don't stiff you. The few dollars you have to pay for a credit is minimal..
We have the deposit if nothing else.
 
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well..
TheBeachHouse said:
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well.
That's what we said. But now I am tense about the while thing tomorrow because no one has booked the room yet. Even with calls coming in.
.
Absolutely positively without doubt or guilt, charge them for the second night if you do not rent it. Or if, you want do the courtesy credit for a stay Nov-May, holidays excluded at innkeeper's discretion.
 
does the room show as open now? i bet you'll fill it via phone call or walk in. the weather is gorgeous (here, anyway)..
seashanty said:
does the room show as open now? i bet you'll fill it via phone call or walk in. the weather is gorgeous (here, anyway).
Room shows open, town is packed, sign is out, I've called or emailed everyone to let them know.
.
You WILL BOOK IT...Don't CAVE! IF you don't you still have their $$.
 
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well..
TheBeachHouse said:
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well.
That's what we said. But now I am tense about the while thing tomorrow because no one has booked the room yet. Even with calls coming in.
.
Absolutely positively without doubt or guilt, charge them for the second night if you do not rent it. Or if, you want do the courtesy credit for a stay Nov-May, holidays excluded at innkeeper's discretion.
.
Momma Smurf said:
Absolutely positively without doubt or guilt, charge them for the second night if you do not rent it. Or if, you want do the courtesy credit for a stay Nov-May, holidays excluded at innkeeper's discretion.
Can you come up here tomorrow? ;-)
 
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well..
TheBeachHouse said:
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well.
That's what we said. But now I am tense about the while thing tomorrow because no one has booked the room yet. Even with calls coming in.
.
Absolutely positively without doubt or guilt, charge them for the second night if you do not rent it. Or if, you want do the courtesy credit for a stay Nov-May, holidays excluded at innkeeper's discretion.
.
Momma Smurf said:
Absolutely positively without doubt or guilt, charge them for the second night if you do not rent it. Or if, you want do the courtesy credit for a stay Nov-May, holidays excluded at innkeeper's discretion.
Can you come up here tomorrow? ;-)
.
oops full house, 'cept two late arrivals and Both their cards on file were declined! OY!
 
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well..
TheBeachHouse said:
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well.
That's what we said. But now I am tense about the while thing tomorrow because no one has booked the room yet. Even with calls coming in.
.
Absolutely positively without doubt or guilt, charge them for the second night if you do not rent it. Or if, you want do the courtesy credit for a stay Nov-May, holidays excluded at innkeeper's discretion.
.
Momma Smurf said:
Absolutely positively without doubt or guilt, charge them for the second night if you do not rent it. Or if, you want do the courtesy credit for a stay Nov-May, holidays excluded at innkeeper's discretion.
Can you come up here tomorrow? ;-)
.
oops full house, 'cept two late arrivals and Both their cards on file were declined! OY!
.
Oh no!
 
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well..
TheBeachHouse said:
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well.
That's what we said. But now I am tense about the while thing tomorrow because no one has booked the room yet. Even with calls coming in.
.
Absolutely positively without doubt or guilt, charge them for the second night if you do not rent it. Or if, you want do the courtesy credit for a stay Nov-May, holidays excluded at innkeeper's discretion.
.
Momma Smurf said:
Absolutely positively without doubt or guilt, charge them for the second night if you do not rent it. Or if, you want do the courtesy credit for a stay Nov-May, holidays excluded at innkeeper's discretion.
Can you come up here tomorrow? ;-)
.
oops full house, 'cept two late arrivals and Both their cards on file were declined! OY!
.
Momma Smurf said:
oops full house, 'cept two late arrivals and Both their cards on file were declined! OY!
I hate that. It means I have to wait up.
 
The Brits were talking about just this thing on a Forum. They make the rez with boo king for the 2-night min then cancel the second night so they have the rez but have cancelled the night they do not want. The discussion has been the contract was for 2 nights so you pay for 2 nights or the whole rez is cancelled. There was also a lot of the last minute cancel with this.
 
The Brits were talking about just this thing on a Forum. They make the rez with boo king for the 2-night min then cancel the second night so they have the rez but have cancelled the night they do not want. The discussion has been the contract was for 2 nights so you pay for 2 nights or the whole rez is cancelled. There was also a lot of the last minute cancel with this..
I've had people try it... we tell them that we can't modify reservations, so it's AON (All of Nothing).
 
The other pain in the patoot is that instead of shutting down at 7 I now feel obligated to wait until 9 before I call it a day so I can say I really tried.
 
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well..
TheBeachHouse said:
I know I'm the wimp of the group, but I agree with Banana. They booked two nights. It is the middle of summer, you need the two nights. Tell them, as per policy, if you can rent it, you won't charge them, but if you can't, oh well.
That's what we said. But now I am tense about the while thing tomorrow because no one has booked the room yet. Even with calls coming in.
.
Absolutely positively without doubt or guilt, charge them for the second night if you do not rent it. Or if, you want do the courtesy credit for a stay Nov-May, holidays excluded at innkeeper's discretion.
.
Momma Smurf said:
Absolutely positively without doubt or guilt, charge them for the second night if you do not rent it. Or if, you want do the courtesy credit for a stay Nov-May, holidays excluded at innkeeper's discretion.
Can you come up here tomorrow? ;-)
.
oops full house, 'cept two late arrivals and Both their cards on file were declined! OY!
.
Momma Smurf said:
oops full house, 'cept two late arrivals and Both their cards on file were declined! OY!
I hate that. It means I have to wait up.
.
Phew. Both now here after fighting Beantown traffic. You should call it a night by 8 and put on your jammies.
 
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