How often do you get "all day" guests? (Who stay at the B&B all day)

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10/07/2008
Once in a blue moon
73% (24 votes)
About once a week
6% (2 votes)
Every couple days
0% (0 votes)
Many, always
9% (3 votes)
Never
3% (1 vote)
Other
9% (3 votes)
Total votes: 33

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Breakfast Diva's picture
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05/26/2009

I just got through a weekend where 3 of my 4 rooms just hung around. The weather was amazingly beautiful, the ocean spectacular. They saw none of it.

One room ordered dinner delivered the first night, then our picnic basket the next day. Nope, they didn't even need to go out for food. Another room went out to dinners then came back and the cottage guests brought all their food to cook in their own kitchen. They left for maybe an hour.

I don't know why I bother posting area photos and things to do.

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Breakfast Diva wrote:

I don't know why I bother posting area photos and things to do.

We had guests here for a few days who called in desperation in need of things to do to keep them busy. I asked if they had spent any time on our sites of interest page that actually fans out to a ton of more pages of things to do, and even an itinerary. She said, "Oh no, I hadn't seen that" and I said it is on the confirmation to visit those pages for ideas of things to see and do during your visit. (as well as being, on the website, and the blog and every other source imaginable) Smiling  

People don't read.

Point given, point taken, point verified. 

Meanwhile back at the farm, they spent quite a bit of time before arrival on my suggested lists and did everything from waterfront golfing, hiking to even dining at a highly recommended restaurant and raved on about it! (hurrah for someone taking suggestions)

But back to your original line I quoted, that was how I felt. Just remember it is not about us, people don't read, people don't think. We do, we think they should be too! Bless their hearts. heart

Stu
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Related to this subject. If the guest stays in their room, what time do you leave it until, before you say to  yourself 'thats it, that room is not being serviced today'. A lot of guests hang around the pool until mid afternoon so we service the rooms during that time, but today somebody had breakfast in there room and we haven't seen them all day. At 2pm we said 'that's enough', with no check-ins. Is that acceptable?

Breakfast Diva's picture
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We have one of those places where folks tend to hang around all day. We got tired of waiting for them to leave so we could freshen. First we made it clear in writing on their welcome letter in their room that we will freshen if they leave by 12:00. One of the best things we did this past year was to make door hanger signs that said housekeeping is until noon and if they leave before that and don't want us to go in, just hang this sign on the the outside of their door.

The sign reminds them again that housekeeping is until noon and also gives us a break if they've left and don't need service. Yesterday, 2 of our 4 rooms left the sign out and we didn't have to freshen them up.

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05/22/2008

That's a good idea. If someone wants this in a PDF format, email me.

 

       

Breakfast Diva's picture
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That's very similar to what we do. Printed on both sides. I laminated ours because the flimsy light cardboard blanks kept getting ripped where it goes on the door knob.

Madeleine's picture
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We have a little sign in the room with important info - breakfast time, checkout time, WiFi pw and what time the housekeeper knocks off for the day.

If the guest leaves after that time we do a cursory inspection to be sure the room is not trashed, but otherwise leave it alone.

We have learned the hard way to do the inspection if we don't know the guest.

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Silverspoon's picture
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Yup, same here.  We never just ignore a room that has new guests.  In fact, I find it's a lot less work to just breeze in, dry the tub/shower, mop up the mess at the sink, and get rid of the trash/garbage on a daily basis.  Sometimes guests are neat and clean....other times they are out and out slobs who require that room be tended to every day.  

If you don't mind the thought of AC running all day with the windows open, wet towels on wooden surfaces and sand ground into the floor then by all means forego the daily fluffing.  But for us, I go in every single day for new guests....you never know what you will find.

 

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Breakfast Diva's picture
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It all depends on your style and location.

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05/22/2008

 Whenever they leave, I always went up and changed towels and emptied trash..but that was it. If I had other things to do away from the house, they didn't get anything. Not my problem. We always explained at check in that when they leave for the day we would freshen their room. So if they don't go...all bets are off.

Ice
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I've done very well this year with the tips!  $$$$$

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(Innkeeper wisdom) Mother Murphy's Law of Innkeeping says:

"Those who stay at the inn all day are the ones who never leave a gratuity" Guaranteed. They eat drink and make merry of every amenity.

Silverspoon's picture
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Tip?  What's that?   Haven't seen anything remotely resembling a tip in over a year.  I think next year I'll build one into the rate...just to be on the safe side.  cool

TheBeachHouse's picture
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Silverspoon wrote:

Tip?  What's that?   Haven't seen anything remotely resembling a tip in over a year.  I think next year I'll build one into the rate...just to be on the safe side.  cool

 

We never saw tips until we put an envelope in the room.   We now get anything from $2 - $20 per checkout.  

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Madeleine's picture
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We have a few rooms this week of guests whose stay is paid for by the company they are working for. They never leave a tip. A week. Not a dime.

Next year I will add the tip in for the company to pay!

Highlands John's picture
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If people say "oh, we're just going to stay around here today" I make lots of suggestions of places they MUST visit, the further away the better.

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Aussie Innkeeper's picture
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Once had a couple here that came with a special arrangement made by Hospice. She had terminal cancer and their local Hospice paid for them to come for a weekend. I bent over backwards for these people, even gave a deep discount on my best room (she couldn't do stairs for obvious reasons), delivered breakfast to the room (which I never do) and they stayed in the room most of the day. 

Well, after they left the Hospice worker called and said that they hated everything - the room, the bed, the atmosphere, the food, the hot tub (that she couldn't use anyway) and demanded a refund. I was appalled! Never again! It was probably one of the worst experiences I've had as an innkeeper. I vowed I'd never do that again. Live and learn, eh?

 

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Flower's picture
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06/19/2011

Being this person is on the road to the pearly gates . Their view of the world is jaded. I would of asked the hospice worker if this person is always so angry. They did not even come out of there room. Some times these people are so angry and some times they except there fate.

Don't feel bad as you know you did every thing for them. Please don't let one person spoil it for the rest. Maybe ask more questions with the hospice worker before taking on another person. She may have shared with you what frame of mind the person was in.  Or how to deal with them. Hospice worker are full of wisdom .

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gillumhouse's picture
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Flower wrote:

Being this person is on the road to the pearly gates . Their view of the world is jaded. I would of asked the hospice worker if this person is always so angry. They did not even come out of there room. Some times these people are so angry and some times they except there fate.

Don't feel bad as you know you did every thing for them. Please don't let one person spoil it for the rest. Maybe ask more questions with the hospice worker before taking on another person. She may have shared with you what frame of mind the person was in.  Or how to deal with them. Hospice worker are full of wisdom .

I agree with the anger issue. She may be of the Why Me people.

DH is full of anger. Before it was anger the polio robbed him - even though I keep pointing out that it is what MADE him who and what he is. People have put him on a pedestal for what he has accomplished. Now that he has one foot a step behind the banana peel he is angry about all that he can no longer do. He HAS accomplished a lot when many thought (his parents included) he would never be able to do anything. But let me tell you, living with a man angry to the tips of his toes much of the time is not a bowl of cherries.  He conceded running, ice skating, and baseball but did just about everything else he ever wanted to do. And - at this point, in spite of pain and aggro - he still wants to live forever!

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This is one of your stories I remember. I always read it or think about it and hope you are never once bitten twice shy because of it. frown

 

Silverspoon's picture
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No good deed goes unpunished!   

Highlands John's picture
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Aussie Innkeeper wrote:

Once had a couple here that came with a special arrangement made by Hospice. She had terminal cancer and their local Hospice paid for them to come for a weekend. I bent over backwards for these people, even gave a deep discount on my best room (she couldn't do stairs for obvious reasons), delivered breakfast to the room (which I never do) and they stayed in the room most of the day. 

Well, after they left the Hospice worker called and said that they hated everything - the room, the bed, the atmosphere, the food, the hot tub (that she couldn't use anyway) and demanded a refund. I was appalled! Never again! It was probably one of the worst experiences I've had as an innkeeper. I vowed I'd never do that again. Live and learn, eh?

 

That's awful.

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05/22/2008

WHAT the?? I would have told them in no uncertain terms. don't call me again. I did you a favor and I get kicked in the teeth for it. NO REFUND. They stayed, they ate and that is what they paid for. Too bad if they didn't like it.

TheBeachHouse's picture
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Aussie Innkeeper wrote:

Once had a couple here that came with a special arrangement made by Hospice. She had terminal cancer and their local Hospice paid for them to come for a weekend. I bent over backwards for these people, even gave a deep discount on my best room (she couldn't do stairs for obvious reasons), delivered breakfast to the room (which I never do) and they stayed in the room most of the day. 

Well, after they left the Hospice worker called and said that they hated everything - the room, the bed, the atmosphere, the food, the hot tub (that she couldn't use anyway) and demanded a refund. I was appalled! Never again! It was probably one of the worst experiences I've had as an innkeeper. I vowed I'd never do that again. Live and learn, eh?

 

 

How awful for you!! No good deed goes unpunished!  You do what you can and get that?   I hope you told them that you would not do it again.

gillumhouse's picture
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05/22/2008

For the most part, my guests are either stopping for the night and moving on or they re here for the sites. Some are slow to get started for the day (which is silly as things close at 5) but they re wanting the trails or wineries or covered bridges. My place is not conducive to hanging around unless they sit on the glider on the porch.

Highlands John's picture
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04/16/2010

Like you, our place is not conducive to guests hanging around and I don't want them here all day either. The afternoon is our time to do as we please.

gillumhouse's picture
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05/22/2008

We are currently involved in a 4-day motorcycle event. I did not get the dates blocked in time (and forgot the dates of the event) so have 1 room coming in tomorrow. Called them and explained the situation and they are to come early tomorrow - told them the earlier the better. Once I get them checked in and the bikes out, we can leave - and will. Hoping for a fairly early breakfast Saturday.

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05/30/2008

Often, but it depends a lot on where the guests are from and the season.

A lot of our domestic guests are "Escapees". They're just looking to get away from the city and real life for a few days to lie low and decompress. They don't go far or long; some never even leave the property until check out. Especially in the off seasons when there is less to see and do.

In the summer and fall we get a lot of "Power Trippers". They're on a road trip or vacation and want to see and do as much as they can possibly fit into their time away. They often leave after an early breakfast and don't come back until after a late dinner. Many of our international guests fit into this category.

It's a good mix. Like BD, though, we're glad our quarters are in a separate building.

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06/24/2008

On ave, a couple a month, sometimes not even leaving room even to eat.   When they check out I find they brought lots with them, leaving me the smelly garbage. 

Ice
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02/22/2010

They always fine something to do, lake, shopping or going to historical sites.

Breakfast Diva's picture
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05/26/2009

Except for the summer which is when we get the out of state tourists who want to see and do everything in our state in 2 days, our regular type guest hangs around the b&b. Par for the course with a 'romantic' niche. Another reason we're so glad the owners quarters is a separate building. smiley

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01/12/2013

I'm a dork.  "All day" guests?  Ones that don't leave to go out & do things, you mean?

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10/07/2008

BananaE29 wrote:

I'm a dork.  "All day" guests?  Ones that don't leave to go out & do things, you mean?

Yes, they go to the B&B and stay at the B&B. Only going out to get food and come right back. Not in the room, per se, but at the B&B itself.

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05/22/2008

I think she mean people who stay at the B  & B all day and never go out...maybe?

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