How many calls before you call it quits?

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Madeleine's picture
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09/29/2011

So far, in 30 minutes, 4 calls from the same person. Has talked with both of us. Wants to talk to dh when I answer. Eye-wink

Asks a million questions but keeps saying needs to talk to spouse before booking. Then calls back to ask same questions but still won't book.

Oops, we filled up between call 3 and call 4. Amazing how that happens when you won't make up your mind.

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TheBeachHouse's picture
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06/24/2013

I listened to DH on the phone this morning with a guest full of questions and heard him say, "I don't know, but I can count."   He then went out and counted how many stairs to the second floor.   LOL

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Generic's picture
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02/24/2011

I know those numbers by heart already. My house is tall and I get that question a lot. I also don't offer bellhop service, I'm not supposed to carry heavy things with handles.... my imaginary friend told me so.

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Madeleine's picture
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09/29/2011

I had to add that to our confirmation after a guest complained no one carried her suitcase for her. That was the day I was in the hospital. DH has heart problems. Are we supposed to announce that to everyone so they don't give us looks?

Hi there marathon runner, sorry we can't carry your 50 lb suitcase for you.

Highlands John's picture
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04/16/2010

I'm happy to help people with their luggage, but.........

I don't understand people who bring suitcases that are just too heavy for them to carry. What's the point, they might as well have brought the wardrobe.

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Generic's picture
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02/24/2011

We generally don't offer unless they really have difficulty. We aren't a full service hotel. If they need a bellhop, they should have stayed at one and paid their prices.

Madeleine's picture
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09/29/2011

Oddly, the only people who have ever made this complaint were from booking.com. it's not like they choose a high end city hotel! No matter what they thought when they made their rez, it must have been very obvious when they arrived!

I don't ever see that complaint on the reviews for $300/night hotels in town! And I've been in there during check-in and no one was ever asked if they needed help.

Breakfast Diva's picture
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05/26/2009

Madeleine wrote:

I don't ever see that complaint on the reviews for $300/night hotels in town! And I've been in there during check-in and no one was ever asked if they needed help.

They have elevators frown

Madeleine's picture
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09/29/2011

Breakfast Diva wrote:

Madeleine wrote:

I don't ever see that complaint on the reviews for $300/night hotels in town! And I've been in there during check-in and no one was ever asked if they needed help.

They have elevators frown

Dope slap. What was I thinking? Smiling

Generic's picture
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02/24/2011

Well, then ignore them, they are an aberration. We once had a guest who reserved two rooms, moved a chair from one room to the other. We moved it back. They had a FIT. 

Kak adu Australia's picture
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02/18/2012

I discovered that I have the patience of a saint.  DH always suggests that I do the "we are fully booked" when presented with these prospective guest types.  There have been some interesting outcomes.  One guest finally booked after all the emails phone calls etc then approx 2 weeks prior wanted to cancel.  We have a policy of no refunds or changes.  I did the right thing though in offering a xx no of nights credit for a future stay.  Not accepted and lots of tears and then the catty "well if your not going to provide a refund ..... then you can leave my booking as is...Im not going to allow you to re let the suite"  I really believed it would be a no show.  The guest arrived tail between legs apologising for the difficult behaviour.  Ended up being a wonderful guest.  Others we have not been so fortunate with.

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LOL - snooze you loose.  And Maddie wins! wink

Madeleine's picture
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09/29/2011

Call 5 just came in. She hung up on me when I answered.

Found out she tried to get a room all over and anyone who dealt with her this morning was 'full' now.

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03/11/2009

LOL........ have had this happen they  call over a few days with lots of questions and you guessed it . By the time they try to book the room or rooms are gone.

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Joey Camb's picture
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04/02/2010

then they are totally surprised they are not the only customer in the world!

I always say if we are full when they ring or become full " well we are very popular and are in an excellent location so we will fill up fast for any particular events!)

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01/12/2013

I stop answering after two. I have no patience. Darn it all that they lost out. Shucks.

Arks's picture
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05/22/2010

Madeleine wrote:

Oops, we filled up between call 3 and call 4. Amazing how that happens when you won't make up your mind.

yes

I guess I have a mean side. I LOVE to see indecisive people hesitate too long and miss out on things!

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