Desperation Makes People Do Stupid Things...

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Generic's picture
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02/24/2011

Big weekend coming up. When I check the OTAs, they are telling me that the city is 93% reserved. You can pretty much guess what that 7% represents.... the way overpriced and the ugly. And the ugly is going for $289 a night, BB are free! (It's a legally registered 1* hotel!). Want a room at the Hyatt? Over $700 a night.

So last night after 11PM the phone rings, waking me from my sleep. It's on, just in case it is an emergency. Not an area code we have in the house, so I let it go to voicemail. This morning I pick up the voicemail. They want me to call them back. Do you think that I will? NOPE!

If I have a room (and I may, we are trying to get one ready for the weekend that we just cleared), do you think that I was someone who was so inconsiderate to call a B&B after 11PM at night? They are from North America and everyone in North America should know that calls after 10PM are RUDE. Even if I had a room, you would be the LAST person on earth that I would rent it to. If you can't figure out to not call after 10PM.... you aren't going to be a delight to deal with when you are here... you are inconsiderate in the first place.

Here's the basic lesson....start on the right foot. Calling after 10PM... the wrong foot.

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10/07/2008

Agreed Jonno.

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TheBeachHouse's picture
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06/24/2013

The other night we got a call at about 9.  We do answer at 9 and turn the phone off shortly afterwards.  

It was another innkeeper in town with a late arriving family of four from Italy just hoping for two rooms.  We had exactly two rooms available.  The other innkeeper drove over to our house so they could follow her and not get lost.

They get here and as you can imagine, they were frazzled. (They were driving Maine to Boston and decided to take a detour.)  We offered them wine and they accepted.  Two wines, can I have a coke?  I'll have water.  So I delivered two glasses of wine, a coke and a bottled water.

Naturally, and haven't eaten.   There are no restaurants in this town open after 8, let alone 9!  There is one pizza place that delivers until 10.  It was 9:40 and I said loudly, you better order NOW!   We did the call for them because of broken English and in the interest of getting it done.

They ate on the porch and cleaned up well after themselves. 

The next day, they asked us to make the reservation on the Whale Watch boat.  Fine.  

They were nice people, but very high maintenance. 

I guess the moral of the story is.....maybe sometimes, let it go to voice mail.

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Madeleine's picture
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09/29/2011

At this time of year I unplug the phone. Emergencies will call my home phone.

Guests really don't understand that no one is answering the phone in a happy mood late at night. But, they also don't figure we're in bed at 9!

If someone wakes me and leaves a call back number I'll return the call when I get up around 6:30.

Oh, you live in AZ? Oops!

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gillumhouse's picture
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05/22/2008

We had a call at 3 AM this morning. DH answered. I heard a "not at THIS hour!" and rolled over/.

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04/02/2014

I actually had a guy call twice after midnight.  First call waking me up, he hung up.  Second call he left a message that he really wanted my only room left but didn't want to book online so I was to call him first thing in the morning.  Well I made breakfast and kept hoping that someone booked online as I wasn't calling him back after he so rudely called that late.  Room was booked by someone and I never called him back.

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