Thanks Y'All for your Therapy (& Patience)!

13 replies [Last post]
Momma Smurf's picture
Offline
Joined:
12/06/2010

Have come out of my manic state and here is what we just posted: 

@ and I sincerely strive to make all of our guests feel welcome from the moment they arrive until they depart. We are surprised that X felt it necessary to write this review based upon her own misunderstanding. We understand that it is possible to become confused when one is hopping from one night to another at different B&Bs, but there was never a discussion regarding using a gift card here; she would have been told immediately that we do not take them. We have not accepted gift cards from BedandBreakfast.com since 2008. When she continued to insist at check-in that this was not true, her husband pulled her aside to say, "I think that's for the next place where we are staying." Her review of that inn north of here indeed mentions using the BB.com card there.

We recognize that X is well-traveled and are sad that she allowed her gift card mistake to color her experience here, when she could have enjoyed herself so much more as others do. 'Tis good to hear that she thought us pleasant, the bed comfortable, breakfasts good and ample, and that the inn is tastefully furnished. The other guests she mentioned talking with at breakfast wrote the review below titled "G" about their three day experience with us. Our wonderful TA reviews and thousands of comments posted by our guests on our website are a true testament to who we are and what we do.

Venting is wonderful, but your wisdom and advice even better! We've already received another 5 Star review. Thanks again! The Smurfs

__________________

The Truth and an Open Mind Shall Set You Free

 

Country Girl's picture
Offline
Joined:
02/20/2009

Wow! That was perfect!

__________________

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou

 

Highlands John's picture
Offline
Joined:
04/16/2010

Momma Smurf wrote:

Venting is wonderful, but your wisdom and advice even better! We've already received another 5 Star review. Thanks again! The Smurfs

And very soon that review will be buried by lots of other 5 star reviews and no-one will ever read it again. 

__________________

If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

birdwatcher's picture
Offline
Joined:
02/22/2009

Good reply! good for you!

Innkeep's picture
Offline
Joined:
06/04/2008

yes

Skamokawa's picture
Offline
Joined:
08/24/2008

Congratulations on another 5 star.  Nice reply.  Just the right touch.

__________________

Twin Gables Inn
On the Lower Columbia Water Trail

 

Breakfast Diva's picture
Offline
Joined:
05/26/2009

Excellent!

Madeleine's picture
Offline
Joined:
09/29/2011

Much better and hit the nail on the head. She made a mistake and the rest of her review was based on that and nothing else.

You come out looking gracious and attentive.

 

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Highlands John's picture
Offline
Joined:
04/16/2010

Madeleine wrote:

Much better and hit the nail on the head. She made a mistake and the rest of her review was based on that and nothing else.

You come out looking gracious and attentive.

 

Absolutely. Spot on. 

Offline
Joined:
06/24/2008

Madeleine wrote:

Much better and hit the nail on the head. She made a mistake and the rest of her review was based on that and nothing else.

You come out looking gracious and attentive.

 

I agree.  Good Job. 

Silverspoon's picture
Offline
Joined:
10/16/2011

Perfect!   Leaves no doubt that you are professionals, with a level heads and warm hearts.  This nasty review will surely get buried with all the 5* to follow!  yes

__________________

Gardens are not made by singing "Oh, how beautiful" and sitting in the shade.
Rudyard Kipling (1865-1936)

 

TheBeachHouse's picture
Offline
Joined:
06/24/2013

Wow.  That is the best response I've ever read.   BIG lesson.  Wait and calm down first.   Decide what you want to convey and use positive words. 

Great job.

__________________

TBH

 

Arks's picture
Offline
Joined:
05/22/2010

Oh yeah! Good job all!

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Offline
Joined:
10/07/2008

Beautiful and positive. yesyes

__________________

Gluten free is never free. - Joey Bloggs

 

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.