This never occurred to me

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posting phone hours
why did i never think to do this? if i was working at a b&b today, i'd post phone hours right next to my phone number .. and would say we're small, family-run or whatever appealed. The section copied below is from a BIG inn - about 50 rooms. With a front desk staff. Even so, notice they aren't answering the phone all through the night! They are only open May through October so the off season time is much shortened for taking calls.
To make a reservation or for additional information,
please call
In season: 7:00 am – 10:30 pm 7 days a week;
Off season: 9:00 am – 4:00 pm Monday-Friday.
 
some people are calling from different time zones and won't figure out what is the time difference and what are your season and off season months
 
Most businesses I call around the country post the hours the phones are manned, and their time zone. People who can't figure out the time zone math just have to get an answering machine, or a phone that's not answered.
Generally if you get an answering machine the machine's message will tell you what hours the phones are manned.
 
easy enough to say eastern standard time or EST and the big place that closes and has an off season could say November through April, etc. anyway, i think it's worth a try for some. people should not expect to call in the middle of the night for info and to make reservations.
 
seashanty said:
easy enough to say eastern standard time or EST and the big place that closes and has an off season could say November through April, etc. anyway, i think it's worth a try for some. people should not expect to call in the middle of the night for info and to make reservations..
Click to expand...
Not everyone gets the phone number from the website.
Not everyone needs an answer right away and they assume an answering machine will take the call. NO idea the phone just rang 10 feet from my bed at 2am.
It does help, but only with those folks who assume this info is meant for them and not the hoi polloi.
Yes, it's a good idea. Just not going to stop a lot of the midnight calls.
 
Well it helps, but not all the time. Ours are posted but, as Maddie points out, they have to read it. We still get the midnight calls on Sat. nights from the last-minute crowd looking for a room in the height of the summer season.
 
One of the biggest culprits is google. Folks on mobile devices looking for a room late at night....up comes your listing and there's the convenient phone symbol. Just click on it and wham! It's dialing your phone number at 3:00am
 
Breakfast Diva said:
One of the biggest culprits is google. Folks on mobile devices looking for a room late at night....up comes your listing and there's the convenient phone symbol. Just click on it and wham! It's dialing your phone number at 3:00am.
Click to expand...
Breakfast Diva said:
One of the biggest culprits is google. Folks on mobile devices looking for a room late at night....up comes your listing and there's the convenient phone symbol. Just click on it and wham! It's dialing your phone number at 3:00am
Click to expand...
We turn off the ringer when we go to bed. Guests have DH's cell number for emergencies. So we know any call coming to the Inn phone during the night is not an emergency and it's ok for us to ignore it.
It's a habit you have to develop - like you have to also remember to turn it on during the day, but it helps.
 
TheBeachHouse said:
Breakfast Diva said:
One of the biggest culprits is google. Folks on mobile devices looking for a room late at night....up comes your listing and there's the convenient phone symbol. Just click on it and wham! It's dialing your phone number at 3:00am.
Click to expand...
Breakfast Diva said:
One of the biggest culprits is google. Folks on mobile devices looking for a room late at night....up comes your listing and there's the convenient phone symbol. Just click on it and wham! It's dialing your phone number at 3:00am
Click to expand...
We turn off the ringer when we go to bed. Guests have DH's cell number for emergencies. So we know any call coming to the Inn phone during the night is not an emergency and it's ok for us to ignore it.
It's a habit you have to develop - like you have to also remember to turn it on during the day, but it helps.
.
Click to expand...
TheBeachHouse said:
Breakfast Diva said:
One of the biggest culprits is google. Folks on mobile devices looking for a room late at night....up comes your listing and there's the convenient phone symbol. Just click on it and wham! It's dialing your phone number at 3:00am
Click to expand...
We turn off the ringer when we go to bed. Guests have DH's cell number for emergencies. So we know any call coming to the Inn phone during the night is not an emergency and it's ok for us to ignore it.
It's a habit you have to develop - like you have to also remember to turn it on during the day, but it helps.
Click to expand...
Not everyone can do that. We are in an area where cell phones don't work. We tell our guests to give our biz number as an emergency number for babysitters, parents, etc. That means we have to answer the phone any time it rings in the middle of the night.
 

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