Late night leavers

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Stu
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Sorry, but I have got to get this off my chest. We had a booking last night for 2 rooms for some guests from Brazil. At 7pm they ring to ask directions to our Hotel (it is a B&B madam) i give them directions to our hotel explaining we are 10km outside of the town, all I hear on the phone several times is OMG we thought you were in the middle of town (it is very obvious from our website we are not). They arrive at our 'hotel' and ask to see the rooms before checking in (again you look at our property from the outside and you know it is something special). It takes them 35 minutes to decide to check in at which point 2 credit cards do not work and after another 20 minutes they eventually find the cash. All is well until 12.30 am at which point I get a phone call saying they cannot open the room door (funny I have had over 50 different guests stay in said room and never had a problem) I drag my ass out of bed and go open the door without a hitch.30 minutes later I get another phone call saying I must come quickly. Again I drag my ass out of bed and go down to the room and they think they have seen a gecko in the bedroom. I search the bedroom from top to bottom, pull the bed apart, turn the bed upside down.... Surprisingly no gecko, yet the woman who is freaking out about said gecko is sitting no more than 3 inches away from where she saw it. She says she cannot stay in this room and do we have another. Of course we are fully booked, I ring the nearest 2 hotels and they too are fully booked. They demand a refund, I tell them there is nothing wrong with the rooms (at this point it is nearly 1.30am and all I am wanting to do is get some sleep before breakfast) i eventually decide that this battle is not worth fighting and give them a full refund (for both rooms) less a €30 cleaning fee for both rooms. I bid them a fond farewell (Not) and they disappear down the drive in search of a hotel room at 2.00 in the morning. Needless to say I didn't get a good nights sleep last night but I am pretty sure I got a better one than them. Thank you for listening I feel much better now.

Breakfast Diva's picture
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Things like this are just part of the travel experience. As we know, some people should never leave home!

Arky, that is an amazing place! I would go in a heartbeat!

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Breakfast Diva wrote:

Arky, that is an amazing place! I would go in a heartbeat!

They had one of those canopy observation posts where you're up in the top of the tallest trees in the forest, looking at howler monkeys and such. And every day they took us out on hikes to point out different vegetation and the medicinal uses. And one day we visited the hut of some natives who offered us some sort of fermented beverage they make. I faked sipping some. Wouldn't drink that stuff for the world. 

A VERY interesting experience and I'd love to go back some day because the bartender made excellent martinis and always gave me an extra olive! I'm easy to please.

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Kak adu Australia's picture
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Ahhhh the Gueko's we have thousands of them.  Alot of people are very frightened of them. However it appears your guests had a exit strategy.

 DH's brother came out from the UK and stayed up all night for his first night.  He freaked out that if he were to drift off to sleep they would drop from the ceiling onto him.  Thank goodness he didnt start attacking them. There would have been drop tails everywhere.

I get calls asking "Do you have Gueko's" ? Ummm Tropical Australia yes we do. Not sure what sanitised box they intend staying at. 

I have metal brightly coloured Gueko Sculptures around the outside of our property.  These are harmless. 

 

 

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Kakadu Australia wrote:

He freaked out that if he were to drift off to sleep they would drop from the ceiling onto him.  

I spent a week in a rain forest resort in eastern Ecuador a few years ago. There were about 20 guests there, including a newly wed twenty-something couple (quite a honeymoon!).

The first night several of us were standing at the bar when a tarantula dropped from a beam above and landed on the shoulder of the young groom. He was very cool about it, didn't even spill his beer! The bartender just said, "Think nothing of it. Happens all the time."

They warned us that there may be crawling visitors in our rooms at night, and to wear our shoes, after carefully checking inside them, if we got up in the night. You go to the rain forest, what do you expect!

 

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Ok, seriously... I just cussed out loud as I scrolled past this picture. smiley

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OMG, just looking at this creeps me out!  surpriseEver since a spider fell into my beer and bit my tongue, while I was eating at a pizza joint, I am always on the look out for a lurker on the ceiling.  Never went back to that place either....they didn't even pay for the beer!   wink

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TheBeachHouse's picture
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gotta admit, the rainforest is not on my wish list at all.  And I think you just reminded me why.

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TheBeachHouse wrote:

gotta admit, the rainforest is not on my wish list at all.  And I think you just reminded me why.

THIS is the link to the place, in case you change your mind Eye-wink

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That is my kind of place.  I also want that room to clean.  Open & screened off just fan cooled.  Open shelving robes.  A shower that you just walk up to. Perfect set up for the tropics.

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Arks wrote:

TheBeachHouse wrote:

gotta admit, the rainforest is not on my wish list at all.  And I think you just reminded me why.

THIS is the link to the place, in case you change your mind Eye-wink

 

Wow.   Beautiful.  

TheBeachHouse's picture
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I had one leave for a mosquito in the room.   Seriously.   We keep a clean house, but we're not magic. 

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Our historical address rule is to start the numbering system from the village center, with the odd numbers starting with 1 on the left side. On the right side of the road we start with 2, followed by even numbers. Quite common to see differences opposite sides of the road, for instance when there are houses on only one side of the road, or with appartment blocks. 

Most people would know and only check the even numbers on one side of the road.....

 

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Madeleine's picture
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Here we are set up for E-911 which is Expanded 911. (Our emergency phone number, like 999 in the UK.)

Our old street got redone and our house number went from 402 to 7! The renumbering is done by having the numbers change every 50'. The house on the corner was 1, the next house was 3 but we were 7 because we had over 50' of road frontage. The first house number on the other side of the street was 14!

It can be confusing.

All of the interstate exits here got renumbered also. Now they go by mileage from the start of the highway at the southern end of the state. I'm still confused about that. It's easier to know how far you have to drive between exits, but hard if you memorized the old exit numbers.

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we just got marked down on b ookin  g.com by a chap who I knew would be bother from when he arrived "you are no where near number 53" in a very aggressive voice as I opened the door - felt like saying We never said we were and neither does boo king.c om so why you have been driving up and down looking at the wrong side of the road is beyond me - marked us down for an $80 room! for value and shot off without having any breakfast so he lost out there.

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Joey Camb wrote:

we just got marked down on b ookin  g.com by a chap who I knew would be bother from when he arrived "you are no where near number 53" in a very aggressive voice as I opened the door - felt like saying We never said we were and neither does boo king.c om so why you have been driving up and down looking at the wrong side of the road is beyond me - marked us down for an $80 room! for value and shot off without having any breakfast so he lost out there.

Apparently the entire address system in the world is wrong, but he is right. What a dork!

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Joey Bloggs wrote:

Joey Camb wrote:

we just got marked down on b ookin  g.com by a chap who I knew would be bother from when he arrived "you are no where near number 53" in a very aggressive voice as I opened the door - felt like saying We never said we were and neither does boo king.c om so why you have been driving up and down looking at the wrong side of the road is beyond me - marked us down for an $80 room! for value and shot off without having any breakfast so he lost out there.

Apparently the entire address system in the world is wrong, but he is right. What a dork!

Camb explains on another thread that she is 52-54 but 53 is about a mile away, so apparently in this case there really IS something wrong with the address system! I'm sure the PITA spotted 53 first and was frustrated that 54 was no where near it, and that started things downhill before he ever even got to the B&B.

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Arks wrote:

Joey Bloggs wrote:

Joey Camb wrote:

we just got marked down on b ookin  g.com by a chap who I knew would be bother from when he arrived "you are no where near number 53" in a very aggressive voice as I opened the door - felt like saying We never said we were and neither does boo king.c om so why you have been driving up and down looking at the wrong side of the road is beyond me - marked us down for an $80 room! for value and shot off without having any breakfast so he lost out there.

Apparently the entire address system in the world is wrong, but he is right. What a dork!

Camb explains on another thread that she is 52-54 but 53 is about a mile away, so apparently in this case there really IS something wrong with the address system! I'm sure the PITA spotted 53 first and was frustrated that 54 was no where near it, and that started things downhill before he ever even got to the B&B.

a MILE AWAY? Not the other side of the road? oh, well in that case, better spell that one out somewhere.

I google mapped it and I see that 11-19 is closer than the 53, the 53 is .2 mile, but on the next block. No wonder!

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it is the other side of the road - but about a mile down that side, for myself I would look  at the numbers opposite that ie number 20 and think I must drive further down in that direction

Stu
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I think that people look at a few places to stay on book.in.com, then take the best bits from all of them, book with you and expect the best bits from all of them. For example. We would be A small guest house set in its own working vineyards in open countryside within walking distance of the local town.

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Stu wrote:

I think that people look at a few places to stay on book.in.com, then take the best bits from all of them, book with you and expect the best bits from all of them. For example. We would be A small guest house set in its own working vineyards in open countryside within walking distance of the local town.

That explains so much!

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A geckco? Oh please! I woke up one night in Mexico City to find a scorpion on the wall above my bed!

I'm sorry you went through this Stu, but you handled it well. You'll be amazed at some of the people you meet and what they try to pull. As we know around here, "Innkeeping is not for wimps!".  You just passed the wimp test! Congrats!

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I agree that people will make things up to get their way.  A gecko?  Big freaking deal.  I remember one time I was called to a guest's room to address a TV issue, and while I was fixing the problem (they were also in the room), a big ol' palmetto bug came crawling across the floor.  Now, these people were from Connecticut, had never been to the South, and had certainly never seen a roach this freaking huge before!  We call 'em volkswagons around here Smiling  So anyway, this thing comes crawling out, apparently then senses it should not be where it is, and starts to take off.  These suckers are fast, fast, fast and can fly short distances too, so when you see them, you better get them quick!  I stomped that thing so hard with my foot (shoes on, thank goodness) that I scared the beejessus out of these poor people.  I explained what I just did and that they were quite common in these parts, and was no reflection on the cleanliness of the house, or sanitary conditions, etc....when you think roach, you think dirty, right?  They were so good natured about it, laughed, and bought a plastic one at a souvenir to play a joke on me later. 

Sorry for the your hassles, but am glad you didn't have to deal with them at breakfast.

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A gecko...why did they even go to your country???  Of course their are none in Brazil..????

They are what they are...kind of like our stinkbugs..they are here...deal with it for pity's sake!!  Good for you they just left. Bet they spent the night in their car.....grrrrr

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EmptyNest wrote:

A gecko...why did they even go to your country???  Of course their are none in Brazil..????

They are what they are...kind of like our stinkbugs..they are here...deal with it for pity's sake!!  Good for you they just left. Bet they spent the night in their car.....grrrrr

It is ALWAYS my sincere hope when people act (in person or on the phone) that I am too expensive, that they enjoy a pleasant night sleeping in their car - unless of course they find a flea-bag (complete with fleas) or a busy by-the-hour................

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Sorry Stu and Sam, that bites!

The good news is they are gone and you won't have to deal with them today or in the future... maybe a nap in shifts is in order later today.

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...a spider will suddenly appear, or mosquitos, or a wasp...

And of course there can always be a convenient death in the family when they want to get their money back. The guilt trip. You wouldn't argue money with heartbroken people would you?...but THEY aren't too heartbroken to argue money with YOU!

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Worst is that they had to keep waking you up instead of just canceling at the start.

Stu
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Madeleine, i have to agree. I even said to them after they had approved my rooms 'if the rooms are not right or the location is not right then please leave' - sometimes your inner senses just know they are going to be trouble.

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Sadly, this happens, rarely. Sorry you had it happen to you.

If they badly want to break the contract (you provide a room, they provide payment) a spider will suddenly appear, or mosquitos, or a wasp and they are deadly allergic. They'll just make stuff up, but the creative ones make it something you cannot easily remedy. 

Really, the biggest decision is whether to give a full refund and be done with them, or a partial refund and be done with them. Glad you kept a cleaning fee.

I've mentioned here more than once a perhaps legitimate case we had were "city slickers" came to our river cabins, not really prepared for life in the woods, and had to leave because they said the neighbor's old one-eyed cow was "looking funny" at them!

I'm sure it was. She's a funny looking cow.

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Arks wrote:

I've mentioned here more than once a perhaps legitimate case we had were "city slickers" came to our river cabins, not really prepared for life in the woods, and had to leave because they said the neighbor's old one-eyed cow was "looking funny" at them!

I'm sure it was. She's a funny looking cow.

Bwhahahahaha!  My first good belly laugh of the day!  Thanks Arks!

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Had some New York city slickers who booked my last room during a summer evening two years ago.  They arrived, checked in and the husband came to get us 1/2 hour later demanding his money back saying his wife couldn't possibly stay so REMOTE in the woods like this, she'd be afraid to go out to the car to go to dinner or go outside to enjoy the deck.  We are set back on beautiful acreage but in less than a minute in the car down the driveway you are on the major route that crosses our state.  Website clearly shows we are setback and not on a main drag but we are not REMOTE!  I believe she didn't like the room which was our handicap one, the only one left, and used this as an excuse.  There were no other rooms anywhere so I hope they had fun spending hours driving around to find something.  Sad thing is a nice young couple stopped in a couple hours before these ones arrived and we had to turn them away.  So I lost $175 but got the jerk out of the house quickly before other guests saw his arguing with us.

Tom
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MtnKeeper wrote:

... but got the jerk out of the house quickly  ...

Sometimes that is the best professional option.  We have had only three "oh no this isn't what I wanted" guests in five years.  In each case the neurotic behavior flashed red warning and I was very pleased to encourage them go on their way. 

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Tom wrote:

We have had only three "oh no this isn't what I wanted" guests in five years.  In each case the neurotic behavior flashed red warning and I was very pleased to encourage them go on their way. 

Don't you wish you could say, "Oh no, you aren't the type guest I wanted. Please leave now."

Stu
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Arks wrote:

. She's a funny looking cow.

And so were my guests

Arks I love reading your posts. Hopefully that will be the worst guests of the season. Still love running a B&B (not a hotel)  best life ever.

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