7 replies [Last post]
Ice
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02/22/2010

I had a guest who made reservations over the phone.  I ran the debit card for the first night (deposit) .  Well she wanted to cancel.  3 days before the reservation. I said fine but she was responsible for the the total of the whole stay.  Then she said that she would have to check with her hubby that they might come.  I was to call her the next day, which I did but she still doesn't know if they are coming or not.  She was to call me back.  I "put the rooms" back to vacant after she told me she wasn't coming. (I never rebooked the room) I never hear back from her till yesterday when she sent me an email and she stated she never made the reservation.  I don't plan on giving her any of her money back. I have every email that was sent and I could get proof that we have talked on the phone. 

I'm not upset, as a matter of fact I'm looking at this as a learning opportunity.

Dare I charge for the other night?  ( I haven't, I didn't want to come off as a B*tch)

Is a debit card harder then a credit card to get a charge back?

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"Do not put off until tomorrow what can be put off till day-after-tomorrow just as well." Mark Twain

 

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10/07/2008

Well Ice you know my theory on it by now, I have enough to deal with to have an ongoing thorn in my side like that. I am sorry that happened, and I get irritated every time one of these fine innkeepers on this forum has some turd to deal with.

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Gluten free is never free. - Joey Bloggs

 

Madeleine's picture
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09/29/2011

Wow! You stole her cc info and charged her for a room? And yet... What are people thinking?

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Breakfast Diva's picture
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05/26/2009

Madeleine wrote:

Wow! You stole her cc info and charged her for a room? And yet... What are people thinking?

Yea, pretty ridiculous. These were the folks that we took to small claims court (big, horrible story), and the judge read them the riot act and said "You broke the contract!".  Besides the evidence we had, he stated that since our policies were posted on our website, that was all that was needed. 

Of course the law and the credit card companies are totally different!

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05/22/2008

WHAT???? These people you already took to court and they lost and now want a refund???

Just tell it to the credit card company, surely they will believe a judges ruling....hope hope.

Breakfast Diva's picture
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05/26/2009

No EN, my case is long over. I was just relating my story about the credit card company going against us because it was a phone reservation like described in the OP

Breakfast Diva's picture
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05/26/2009

I've only had a couple of chargebacks, but the one I lost was a phone reservation. The credit card company sided in her favor because I couldn't prove that she had read and agreed to my policies when she made the reservation and I had no signature.

That's why it's so important to have them do online reservations where they have to check the box that they have read and agreed.

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Joined:
06/24/2008

CC/Debit work about the same when it comes to chargebacks. 

You have a paper trail and can prove you spoke on the phone so if she does a chargeback, you have evidence.

Hopefully nothing will happen.  Fingers crossed for you.

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