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Madeleine

Madeleine

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How do you handle someone who brings an extra guest to breakfast who they also let stay over in the room?
We prep enough for the exact number of guests. If someone appeared in the morning they would go without the starter.
We could squeeze out enough main course but is that how you would do it? Or just say we didn't know about you?
 
Don't you have a charge for an extra guest? If someone brings an extra guest here, they are getting charged an extra $25 and we are not going to be happy.
 
I need more info before I could tell you what I would do...
was it a 3rd person?
was the room booked for a single and they brought someone else with them?
was this a self check-in?
 
Charge the extra guest fee. We have been contemplating having a two tiered fee. $20 if booked ahead and $40 otherwise.
 
Breakfast Diva said:
I need more info before I could tell you what I would do...
was it a 3rd person?
was the room booked for a single and they brought someone else with them?
was this a self check-in?.
Click to expand...
Reservation made for 3 guests, 3 guests checked in. 4th guest showed up later. No one mentioned the 4th guest on check in.
4th guest sat down with them in the morning and they explained this person decided at the last minute to drive up.
No apology. No offer to pay for the person.
 
Madeleine said:
Breakfast Diva said:
I need more info before I could tell you what I would do...
was it a 3rd person?
was the room booked for a single and they brought someone else with them?
was this a self check-in?.
Click to expand...
Reservation made for 3 guests, 3 guests checked in. 4th guest showed up later. No one mentioned the 4th guest on check in.
4th guest sat down with them in the morning and they explained this person decided at the last minute to drive up.
No apology. No offer to pay for the person.
.
Click to expand...
Yowzer, you sure do get them!
I would have asked to speak with the person who made the reservation and briefly gone out of earshot of the rest of the guests. I would explain the charge and tell him/her that we had not planned food for that person, but I would be happy to scramble up a couple of eggs and fruit (if you have it).
People really do think we're a restaurant and have all sorts of supplies on hand. They just don't get it.
 
I'm more interested in how you treat the unexpected guest at breakfast. Feed them? Say there's nothing extra? Offer cereal?
 
Madeleine said:
Breakfast Diva said:
I need more info before I could tell you what I would do...
was it a 3rd person?
was the room booked for a single and they brought someone else with them?
was this a self check-in?.
Click to expand...
Reservation made for 3 guests, 3 guests checked in. 4th guest showed up later. No one mentioned the 4th guest on check in.
4th guest sat down with them in the morning and they explained this person decided at the last minute to drive up.
No apology. No offer to pay for the person.
.
Click to expand...
Madeleine said:
4th guest sat down with them in the morning and they explained this person decided at the last minute to drive up.
No apology. No offer to pay for the person.
Click to expand...
Well of course no offer. They hope to slip it by. But I don't think they'd be a bit surprised to a) find there's no breakfast planned and ready for this extra person at the table and b) be asked to pay an extra charge for the extra food, extra towels, etc.
I like the idea of charging half as much if they tell you about the extra person in advance, and double that if they spring it on you after a night in your bed. Well, not YOUR bed, but...oh my, now my face is turning red.
 
Madeleine said:
Breakfast Diva said:
I need more info before I could tell you what I would do...
was it a 3rd person?
was the room booked for a single and they brought someone else with them?
was this a self check-in?.
Click to expand...
Reservation made for 3 guests, 3 guests checked in. 4th guest showed up later. No one mentioned the 4th guest on check in.
4th guest sat down with them in the morning and they explained this person decided at the last minute to drive up.
No apology. No offer to pay for the person.
.
Click to expand...
Sorry, but you DO need to take them aside and explain that this is just not cool. You are being taken advantage of. Bad, bad, bad.
 
Madeleine said:
Breakfast Diva said:
I need more info before I could tell you what I would do...
was it a 3rd person?
was the room booked for a single and they brought someone else with them?
was this a self check-in?.
Click to expand...
Reservation made for 3 guests, 3 guests checked in. 4th guest showed up later. No one mentioned the 4th guest on check in.
4th guest sat down with them in the morning and they explained this person decided at the last minute to drive up.
No apology. No offer to pay for the person.
.
Click to expand...
You had better be charging them for that extra person and especially if they had the nerve to show up for breakfast! No way is this a give away,
 
Madeleine said:
Skip the money. Do you feed the extra person or not?.
Click to expand...
Madeleine said:
Skip the money. Do you feed the extra person or not?
Click to expand...
This has happened once here. We treated the guest like all our other guests and fed them as we could. To my recollection we did not have a starter prepared but did have enough main course. We did say we did not expect them.... A 3rd wheel on a honeymoon night is never expected. So many things about those guests are now coming back to haunt my mind.
angry_smile.gif

 
I would probably feed them as I made the statement "You will have to register as a guest so I can serve you a breakfast since I can only serve registered guests. We will have your bill ready for you at checkout since you spent the night here."
 
Madeleine said:
Skip the money. Do you feed the extra person or not?.
Click to expand...
NO! Absolutely NOT!
It's RUDE to expect you to feed an extra unannounced person. You say to who ever is in charge "Excuse me, can we talk in private in the ______ room for a minute." And say as nicely as you can. I'm sorry, should I adjust the bill for the extra person at breakfast?" You aren't being rude at all, they are! They invited someone into your home without your permission and then just as rudely brought them to your table. You need to be compensated, or they need to have one person bow out.
Now, even if you decide to be gracious and not accept payment, you need them to acknowledge the major inconvenience. Something like "I'm sorry but you surprised me with an extra unannounced person. While we won't charge this time, please understand that we have prepared for exactly the number of people we had registered as guests. I hope you understand that we don't have a plate for _____. Is that okay?"
At that point what are they going to say? They are caught, you have been more than gracious. They will likely offer to pay you and have that person registered because they know you prep ahead and there ain't no food for Oliver.
 
i fed them. basically take 1/3 off each plate and make it for the fourth person.
as for charging - was it one room or two? most places say maximum occ for my room is two ... and though i'm alone, right or wrong as a guest i assume i can bring someone along at no extra charge.
i would say they are probably not thinking this causes a problem in the kitchen
 
Madeleine said:
Skip the money. Do you feed the extra person or not?.
Click to expand...
Yes, but only if you have enoug withthout having to skimp on the ones who have paid.
And I would say something like, I am sorry since we didnt know you would be here, i dont have what eveyone else is having, but I can do....... whatever you want to do, or just help yourself to cereal, fruit, juice and coffee.
 
gillumhouse said:
I would probably feed them as I made the statement "You will have to register as a guest so I can serve you a breakfast since I can only serve registered guests. We will have your bill ready for you at checkout since you spent the night here.".
Click to expand...
thumbs_up.gif

 
Extra breakfasts $15 here. If they sat down, they would be fed - and charged.
 
seashanty said:
i fed them. basically take 1/3 off each plate and make it for the fourth person.
as for charging - was it one room or two? most places say maximum occ for my room is two ... and though i'm alone, right or wrong as a guest i assume i can bring someone along at no extra charge.
i would say they are probably not thinking this causes a problem in the kitchen.
Click to expand...
You would assume you could bring some one else around to stay in your room! WOW! If you charge the same price for a room with two people or one person . This does not make a difference as the second person in this case was not a registered guest at the time of booking. It is also a safety issue when you bring in an unregistered person. Would I feed them ? No! plain and simply.
 
Jon Sable said:
Madeleine said:
Skip the money. Do you feed the extra person or not?.
Click to expand...
NO! Absolutely NOT!
It's RUDE to expect you to feed an extra unannounced person. You say to who ever is in charge "Excuse me, can we talk in private in the ______ room for a minute." And say as nicely as you can. I'm sorry, should I adjust the bill for the extra person at breakfast?" You aren't being rude at all, they are! They invited someone into your home without your permission and then just as rudely brought them to your table. You need to be compensated, or they need to have one person bow out.
Now, even if you decide to be gracious and not accept payment, you need them to acknowledge the major inconvenience. Something like "I'm sorry but you surprised me with an extra unannounced person. While we won't charge this time, please understand that we have prepared for exactly the number of people we had registered as guests. I hope you understand that we don't have a plate for _____. Is that okay?"
At that point what are they going to say? They are caught, you have been more than gracious. They will likely offer to pay you and have that person registered because they know you prep ahead and there ain't no food for Oliver.
.
Click to expand...
Right on !!!
thumbs_up.gif
My good ness how rude some people can be . Unbelievable.!!! This is your private house not theirs . My how they forget it is your residence not theirs to do as they wish. Yes they are a paying guest . But it is your house. and respect that fact. I would never bring some one into another persons house with out asking first. OMG! how rude and inconsiderate.!!!
angry_smile.gif

 

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