ResKey E-mail

Something has changed and we've not been getting responses back from our guests after sending template e-mails from ResKey.
I have e-mail templates I send when guests order our add-on dinner or picnic basket. Lately, I've been having to follow up with all these people and they tell me they've already responded back.
Turns out that ANY e-mail that we send out to guests, including reservation confirmation e-mails goes to a no-reply@reservationkey!
Someone has already posed a question with this problem on the ResKey forum and here is John's reply:
"This address is not changeable. We have to do it this way in order to ensure the highest delivery rate possible. But if someone replies to our generic address they get an auto response back telling them where to look to find the correct address to reply to (on the bottom of every email we send we include your email address). You can also set the Reply-To address in the Email Schedules section, but not every email client seems to recognize that."
I don't know when this changed happened, but it's just not good enough! This means that when guests reply to your e-mails generated by ResKey, it goes into space,never to be seen or answered again. Whatever auto response is supposed to happen telling the guest where to find the correct e-mail is not working. I've already reported this on the ResKey Forum.
Has anyone else been having trouble with these communications?

As far as I know, it has always been this way. I get CC's on all e-mails I send out, and none of them have ever replied to me. They reply to ResKey's "no reply" address. It has been this way at least for the 3 years I've been on ResKey.
"You can also set the Reply-To address in the Email Schedules section." This works for the reservation acknowledgement e-mail, the "your reservation is x days away" e-mail" and the "thanks for staying with us" e-mail.
Maybe you just didn't notice before? I don't think anything has changed.

Arks said:

As far as I know, it has always been this way. I get CC's on all e-mails I send out, and none of them have ever replied to me. They reply to ResKey's "no reply" address. It has been this way at least for the 3 years I've been on ResKey.
"You can also set the Reply-To address in the Email Schedules section." This works for the reservation acknowledgement e-mail, the "your reservation is x days away" e-mail" and the "thanks for staying with us" e-mail.
Maybe you just didn't notice before? I don't think anything has changed..

Click to expand...

It has always said no-reply, but somehow we would still get the replies. Now something is different. Also, the auto response to warn them we won't get their reply is not working.

I received replies from 2 sets of guests who were coming in over Labor day from the "Your reservation is in 3 days" e-mail.

Perhaps they are replying but copy/pasting in YOUR address in place of the no reply address. That's what I'd do.

I woke up this morning to e-mails and fixes from John. He was fixing this at 1:00am. Somehow the auto response had been turned to off, so the guests were not getting an e-mail back telling them to use a different e-mail.
He ran tests of my system, put through a reservation and deleted it, tested e-mail, etc. I just can't imagine any other program having this kind of customer support.
I've now added a line in all of my correspondence templates saying not to reply from that e-mail and put a hyperlink to our e-mail address. Between that and the auto response working for ResKey, that should take care of the problem.
THANK YOU JOHN for all that you do. It can't be easy.