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I got this with the Trib article: To continue reading this PLUS story, you need to be a digital member. Choose an option below to continue. If you're already registered just sign in below. Need help?
 
Just click past it Kathleen, you can read the whole article.
The Trib article is the same as those guests we all get from time to time to despise everything, no matter how hard we work. They should not stay at B&B's, it is not their thing, let them enjoy a hotel. Why they need to write about it and lambaste it is beyond knowing. Out of 100 guests this is probably the only one who couldn't find the B&B which is right in town and probably has a big lit up sign that says "XYZ B&B" in front of it.
 
Just click past it Kathleen, you can read the whole article.
The Trib article is the same as those guests we all get from time to time to despise everything, no matter how hard we work. They should not stay at B&B's, it is not their thing, let them enjoy a hotel. Why they need to write about it and lambaste it is beyond knowing. Out of 100 guests this is probably the only one who couldn't find the B&B which is right in town and probably has a big lit up sign that says "XYZ B&B" in front of it..
I just wish it wasn't the curmudgeons who always get the air time. This woman sounds like a female Andy Rooney. Can't you just see it - 'and what is it with all the doilies? Does anybody wash those things?'
 
I can't read it. If I click the pop up it takes me to the news of the day. If I click 'opinion' and 'commentary' and find the article I get the same pop up. So, hopefully, a lot of other people will skip it.
 
Then again, the blog post screams all the things people who don't like B&B's don't like about them. Obviously, this guy likes talking to people, sharing a meal with them, etc. But the folks on the edge do not want this. If they're at all shy or introverted, the whole idea of eating at a table WITH the innkeepers as well as the other guests will send them down the road.
Thinking they're going to have to hear the innkeepers' life story is another one that scares 'em off. (As you know, we were trapped in our room with an innkeeper who would not shut up about his problems and who was blocking the way out. Being way more gracious than he we listened until another car pulled in and he bolted out the door to glom onto another set of ears.)
So this is where we all need to be very up front about the experience. SHOW those separate tables or big farm table with everyone together. Make those guests who don't want what you have self select out before they get there and start complaining.
We have to show what we have and what we don't have so guests aren't (unpleasantly) surprised.
(This week's guests are B&B people thru and thru. They are talking to each other, making connections, telling each other where to go and what to do. Hallelujah!)
 
Here is the Chicago Tribune article if you can't get to it:
Give me the beaten path and keep your B&B
In small bed-and-breakfasts run on properties like this Victorian house in Cape May, N.J., the inconveniences may sometimes outweigh the small-town charm.
By Joanne Cleaver
Staying at a B&B is like staying with a neurotic grandaunt
It was invisible on Google Maps, but that was irrelevant anyway, as the reception bars had long faded from my phone.
Through the dimming mountain evening, detouring east on a trip north, I was searching for a bed-and-breakfast.
"It's the third house in town," read the directions in the email that confirmed the reservation.
That was no help when I realized as I had arrived in town the same moment I left it. It was a picture postcard New England village, if that postcard had been stuck on the bottom of a tire. White clapboard houses, sure, with broken plastic lawn chairs on the porches. A village green, check, with a gazebo, roped off, perhaps to keep the few teenagers milling about from taking it over.
The lavender sky faded to black as I drove a quarter mile in each direction from the green. Where was this wretched B&B?
Nothing beats the frantic futility of searching for something you loathe. Thanks to a last-minute itinerary do-over, all the comfortably generic, blandly welcoming chain hotels in northern Vermont were booked. It was a B&B or a parking lot.
Staying at a B&B is like staying with a neurotic grandaunt.
"I know the stairs are steep. They keep me in shape!"
"This house has an amazing history! These daguerreotypes show all the original owners! Let me tell you about them. Later, I can show you the original architectural drawings."
"This house was condemned when we bought it, can you imagine? We did all the renovations ourselves! And you're so lucky, you have a room with the oversize whirlpool tub."
A few years ago, my mom and I perambulated through Springfield and environs taking in the historic sites. To stay in character, we tucked into a B&B that purported to represent a cushy sort of pioneer log ambience — first-generation "glamping" (i.e., "glamorous camping"), as it were.
The room was comfortable enough. At least it stuck with its scheme, unlike one Victorian B&B I once found myself in, which had inexplicably adopted a jungle theme, complete with stuffed lions draped over every surface.
Anyway, when my mother and I joined a dozen other guests eager for a hearty pioneer breakfast, we all sighed with happiness when we entered the dining room to find an oasis of Regency-era civilization. The mahogany buffet sparkled with cut-glass compotes of fruit salad, baskets of fragrant muffins and browned quiches studded with asparagus.
We stood at attention next to our spindly chairs while our hostess introduced us to each item. Every dish had a genealogy worthy of the Daughters of the American Revolution. The quiche dulled and the muffins cooled as our hostess recited the provenance of every dish — smoked bacon from the farmer down the road; pumpkin-praline muffins that made her mother locally famous. We shuffled and stifled sighs. A fly circled the peaches. The bacon congealed. The owner continued her guided tour of food we weren't yet allowed to eat. After 20 minutes, we were seated and served a cold breakfast with a side of codependency.
Please, give me the beaten path. I am happy to accumulate points in your frequent-stayer program and to be greeted with a software-prompted smile scaled to my potential lifetime revenue, based on my recent history of stays with your company.
I don't want the same person pouring my coffee and cleaning my room. I don't want to wonder how long it's been since anyone dusted under the doilies. I don't want to make a lifelong pal in the parlor when I just want to read a magazine after a long day of sightseeing. I don't want all the social pressure of being a good guest without the payoff of having a real friend who'd take me in even if my credit card was declined.
And I really don't want to get lost on a two-lane road in rural Vermont at night.
The one beacon of the bigger world was a Dunkin' Donuts. I pulled over and called.
"Where have you been?" scolded the owner.
She sounded like my high-school cross-country coach, who only missed me when he realized that everybody else had cleared out of the locker-room.
"I'm at the Dunkin' Donuts."
"In our town?"
"Yes. I passed the welcome-to-your-town sign each time I went by the square trying to find you. Twice in each direction."
"We're the third house."
"In which direction?"
"From the square. You can't miss it."
"I just did."
Heavy sigh. "I'll come out and wave you down."
I pulled out and crept through town.
Past the leaning, shuttered general store was a huge turreted house, and ah, there it was, a carved wooden sign on a post under a pine tree, unlit and just one more shadow in the night. A woman wearing an apron waved from the side porch, silhouetted by a bare light bulb.
So glad I found it.
Joanne Cleaver is a communication consultant based in Chicago.
 
Here is the Chicago Tribune article if you can't get to it:
Give me the beaten path and keep your B&B
In small bed-and-breakfasts run on properties like this Victorian house in Cape May, N.J., the inconveniences may sometimes outweigh the small-town charm.
By Joanne Cleaver
Staying at a B&B is like staying with a neurotic grandaunt
It was invisible on Google Maps, but that was irrelevant anyway, as the reception bars had long faded from my phone.
Through the dimming mountain evening, detouring east on a trip north, I was searching for a bed-and-breakfast.
"It's the third house in town," read the directions in the email that confirmed the reservation.
That was no help when I realized as I had arrived in town the same moment I left it. It was a picture postcard New England village, if that postcard had been stuck on the bottom of a tire. White clapboard houses, sure, with broken plastic lawn chairs on the porches. A village green, check, with a gazebo, roped off, perhaps to keep the few teenagers milling about from taking it over.
The lavender sky faded to black as I drove a quarter mile in each direction from the green. Where was this wretched B&B?
Nothing beats the frantic futility of searching for something you loathe. Thanks to a last-minute itinerary do-over, all the comfortably generic, blandly welcoming chain hotels in northern Vermont were booked. It was a B&B or a parking lot.
Staying at a B&B is like staying with a neurotic grandaunt.
"I know the stairs are steep. They keep me in shape!"
"This house has an amazing history! These daguerreotypes show all the original owners! Let me tell you about them. Later, I can show you the original architectural drawings."
"This house was condemned when we bought it, can you imagine? We did all the renovations ourselves! And you're so lucky, you have a room with the oversize whirlpool tub."
A few years ago, my mom and I perambulated through Springfield and environs taking in the historic sites. To stay in character, we tucked into a B&B that purported to represent a cushy sort of pioneer log ambience — first-generation "glamping" (i.e., "glamorous camping"), as it were.
The room was comfortable enough. At least it stuck with its scheme, unlike one Victorian B&B I once found myself in, which had inexplicably adopted a jungle theme, complete with stuffed lions draped over every surface.
Anyway, when my mother and I joined a dozen other guests eager for a hearty pioneer breakfast, we all sighed with happiness when we entered the dining room to find an oasis of Regency-era civilization. The mahogany buffet sparkled with cut-glass compotes of fruit salad, baskets of fragrant muffins and browned quiches studded with asparagus.
We stood at attention next to our spindly chairs while our hostess introduced us to each item. Every dish had a genealogy worthy of the Daughters of the American Revolution. The quiche dulled and the muffins cooled as our hostess recited the provenance of every dish — smoked bacon from the farmer down the road; pumpkin-praline muffins that made her mother locally famous. We shuffled and stifled sighs. A fly circled the peaches. The bacon congealed. The owner continued her guided tour of food we weren't yet allowed to eat. After 20 minutes, we were seated and served a cold breakfast with a side of codependency.
Please, give me the beaten path. I am happy to accumulate points in your frequent-stayer program and to be greeted with a software-prompted smile scaled to my potential lifetime revenue, based on my recent history of stays with your company.
I don't want the same person pouring my coffee and cleaning my room. I don't want to wonder how long it's been since anyone dusted under the doilies. I don't want to make a lifelong pal in the parlor when I just want to read a magazine after a long day of sightseeing. I don't want all the social pressure of being a good guest without the payoff of having a real friend who'd take me in even if my credit card was declined.
And I really don't want to get lost on a two-lane road in rural Vermont at night.
The one beacon of the bigger world was a Dunkin' Donuts. I pulled over and called.
"Where have you been?" scolded the owner.
She sounded like my high-school cross-country coach, who only missed me when he realized that everybody else had cleared out of the locker-room.
"I'm at the Dunkin' Donuts."
"In our town?"
"Yes. I passed the welcome-to-your-town sign each time I went by the square trying to find you. Twice in each direction."
"We're the third house."
"In which direction?"
"From the square. You can't miss it."
"I just did."
Heavy sigh. "I'll come out and wave you down."
I pulled out and crept through town.
Past the leaning, shuttered general store was a huge turreted house, and ah, there it was, a carved wooden sign on a post under a pine tree, unlit and just one more shadow in the night. A woman wearing an apron waved from the side porch, silhouetted by a bare light bulb.
So glad I found it.
Joanne Cleaver is a communication consultant based in Chicago..
Thanks. She really didn't have anything to say, did she? It's kind of a bunch of sentences strung together with no point. She didn't plan ahead. She got lost. She's out of shape. Hmmm. How is any of that the poor innkeeper's fault?
OTOH, there is no excuse for cold breakfast or someone talking incessantly.
But, I'd like to see her software-prompted FDC tell her where the covered bridges are or the best place to get dinner where the governor and senators eat. (Which we just did for guests going to that state this writer disdains. Yes, directions to places in a state I don't live in. As well as directions to dozens of gorgeous foliage drives here, there and in between. But maybe she doesn't need that. After all, she did such a good job planning her trip.)
Can I be the innspiring curmudgeon? Or am I already? ;-)
 
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road
 
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road.
Harborfields said:
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road
We do. 2 of them. We regularly get guests driving right by our house and parking at the inn next door because they didn't see the first sign. Which, if we have late arrivals, we leave on all night so they can see that beacon in the wilderness. Our main sign is hanging on a tree, so totally invisible in the night. ;-)
We have a streetlight at our intersection, too. Half the time it doesn't work. OK by me, as my bedroom is darker when it's not on.
 
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road.
Harborfields said:
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road
We do. 2 of them. We regularly get guests driving right by our house and parking at the inn next door because they didn't see the first sign. Which, if we have late arrivals, we leave on all night so they can see that beacon in the wilderness. Our main sign is hanging on a tree, so totally invisible in the night. ;-)
We have a streetlight at our intersection, too. Half the time it doesn't work. OK by me, as my bedroom is darker when it's not on.
.
Madeleine said:
Harborfields said:
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road
We do. 2 of them. We regularly get guests driving right by our house and parking at the inn next door because they didn't see the first sign. Which, if we have late arrivals, we leave on all night so they can see that beacon in the wilderness. Our main sign is hanging on a tree, so totally invisible in the night. ;-)
We have a streetlight at our intersection, too. Half the time it doesn't work. OK by me, as my bedroom is darker when it's not on.
i started a poll.
 
Here's an article inn the news NYTimes:
A Seatmate Whose Face Can't Quite Be Placed
New York Times
Alarm bells tinkled a little when I got an email confirmation from the bed-and-breakfast that said I would find the code for the front door in an envelope ...
..."When we finally arrived after 9 p.m., there wasn’t a human to be found anywhere. It was creepy, as was our room."
 
Just left comments to the Tribune and the private sites - on the James Honig one - 'awaiting moderation'
Perhaps those who see Dunkin Donuts as a beacon ("The one beacon of the bigger world was a Dunkin' Donuts") are likely to be often lost.
Though the salutations differed, the bodies were the same:
Taking the Oscar Wilde viewpoint here (It's better to be talked about than Not talked about), but as an innkeeper, I'd like to present a different view:
Bed and Breakfasts are not all the same. Many times these days, the chain motel/hotel rooms are not the same either, as individuals purchase the franchises and run them as their abilities/liking/budgets allow.
Times have changed in the B&B world. the innkeepers I know all have up to date websites, with clear directions and maps. We respond to phone calls, email and texts. We will greet you when you arrive, show you to your room, answer any questions you may have, and give you the local’s guide to the best places to dine and attractions to see. We will chat as much (or as little) as you like.
Ensuite baths are becoming the standard. Mattresses, bedding and linens are top quality. Many dining rooms have individual tables. Wifi is free.
Unlike the chains, we cater to individual tastes, with vegetarian, vegan and gluten-free meal options (and yes, many of us offer more than just breakfast)
As for cleaning – I’ll take the B&B any day, where I know the blankets and linens are changed, the drinking glasses have been washed, not just wiped, and the kitchen has a regular inspection. We are not underpaid hourly workers. Our reputations depend on all aspects of our service, and we do take (quiet) pride in it.
Thank you for your choice (if an unwilling one) to patronize a local business. I hope your next local inn stay is a happier experience.
Innkeeper,
Our B&B
Our Town
 
Here's an article inn the news NYTimes:
A Seatmate Whose Face Can't Quite Be Placed
New York Times
Alarm bells tinkled a little when I got an email confirmation from the bed-and-breakfast that said I would find the code for the front door in an envelope ...
..."When we finally arrived after 9 p.m., there wasn’t a human to be found anywhere. It was creepy, as was our room.".
Holy cats! I thought it was us for a minute.
That's what you need to train the dog to do JB - breathe heavily on the other side of the kitchen door.
 
Here's an article inn the news NYTimes:
A Seatmate Whose Face Can't Quite Be Placed
New York Times
Alarm bells tinkled a little when I got an email confirmation from the bed-and-breakfast that said I would find the code for the front door in an envelope ...
..."When we finally arrived after 9 p.m., there wasn’t a human to be found anywhere. It was creepy, as was our room.".
Holy cats! I thought it was us for a minute.
That's what you need to train the dog to do JB - breathe heavily on the other side of the kitchen door.
.
Madeleine said:
Holy cats! I thought it was us for a minute.
That's what you need to train the dog to do JB - breathe heavily on the other side of the kitchen door.
I thought that was pretty funny in that article.
I think we as innkeepers should set up booby traps, like how banks have money that explodes with dye when robbed. We should have something similar in our innkeeper quarters. Like the old ping pong ball in the vanity cupboard trick.
shades_smile.gif

 
Jay posted the article on FB. I gave my reply there - suggested we preferred she stay at the chain establishment with noisy halls etc and the "waffles" if the machine functioned properly and she got the batter in the machine rather than on herself.....
 
Omg! I've never had a B&B experience like the one this woman described. And, I don't know any innkeepers or B&B/inns that would fit this mold. Sometimes I wonder if they just make this stuff up....
 
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road.
Harborfields said:
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road
We do. 2 of them. We regularly get guests driving right by our house and parking at the inn next door because they didn't see the first sign. Which, if we have late arrivals, we leave on all night so they can see that beacon in the wilderness. Our main sign is hanging on a tree, so totally invisible in the night. ;-)
We have a streetlight at our intersection, too. Half the time it doesn't work. OK by me, as my bedroom is darker when it's not on.
.
We not only have lights on our sign, but we had the electric company install a street light just inside our driveway entrance so that they aren't driving into a dark area. Nothing worse than a guest starting their stay off by getting lost after a long drive.
While it stinks that most of the articles are negative about our business, I have to say that some in the industry deserve these comments. And given that I'm an innkeeper, I held mine back but shouldn't have on the review sites. t stayed at 2 B&Bs that were horrible. One in Maine didn't have any locks on the doors because it was supposed to be like staying at Grandmas (not on the website by the way). Without breaking the chair, it was nicely shoved under the doorknob or I couldn't sleep knowing anyone in the entire large place could just open my door while I was sleeping. Would never go back or recommend to anyone. And the other one took kids and three of them were sitting at the common breakfast table slurping milk and making a mess while their parents slept in. One started laughing and his milk when up and through his nose onto the table. Disgusting and ruined my breakfast - the innkeeper should have gone and gotten them but didn't want to bother them so instead I was bothered. And actually a third which is one of the highest rated in Maine was not enjoyable for us - loud clanking gerbils being played by the off-color remaking innkeeper during breakfast and on the second morning their gardening staff were outside my window at 7:30am talking about their weekend and woke me up. Three different B&Bs, three non-happy experiences. It's no wonder people stop going to B&Bs if they happened to pick the wrong ones.
 
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road.
Harborfields said:
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road
We do. 2 of them. We regularly get guests driving right by our house and parking at the inn next door because they didn't see the first sign. Which, if we have late arrivals, we leave on all night so they can see that beacon in the wilderness. Our main sign is hanging on a tree, so totally invisible in the night. ;-)
We have a streetlight at our intersection, too. Half the time it doesn't work. OK by me, as my bedroom is darker when it's not on.
.
We not only have lights on our sign, but we had the electric company install a street light just inside our driveway entrance so that they aren't driving into a dark area. Nothing worse than a guest starting their stay off by getting lost after a long drive.
While it stinks that most of the articles are negative about our business, I have to say that some in the industry deserve these comments. And given that I'm an innkeeper, I held mine back but shouldn't have on the review sites. t stayed at 2 B&Bs that were horrible. One in Maine didn't have any locks on the doors because it was supposed to be like staying at Grandmas (not on the website by the way). Without breaking the chair, it was nicely shoved under the doorknob or I couldn't sleep knowing anyone in the entire large place could just open my door while I was sleeping. Would never go back or recommend to anyone. And the other one took kids and three of them were sitting at the common breakfast table slurping milk and making a mess while their parents slept in. One started laughing and his milk when up and through his nose onto the table. Disgusting and ruined my breakfast - the innkeeper should have gone and gotten them but didn't want to bother them so instead I was bothered. And actually a third which is one of the highest rated in Maine was not enjoyable for us - loud clanking gerbils being played by the off-color remaking innkeeper during breakfast and on the second morning their gardening staff were outside my window at 7:30am talking about their weekend and woke me up. Three different B&Bs, three non-happy experiences. It's no wonder people stop going to B&Bs if they happened to pick the wrong ones.
.
MtnKeeper said:
And actually a third which is one of the highest rated in Maine was not enjoyable for us - loud clanking gerbils being played by the off-color remaking innkeeper during breakfast and on the second morning their gardening staff were outside my window at 7:30am talking about their weekend and woke me up.
OMG! I know which one this is! We've had guests tell us about it.
 
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road.
Harborfields said:
OK, how many of us have lighted signs?
We don't but there is a street light (which is rare in our area) at the intersection of our driveway with the road, and our sign should be well-illuminated by the headlights of any vehicle coming down our road
We do. 2 of them. We regularly get guests driving right by our house and parking at the inn next door because they didn't see the first sign. Which, if we have late arrivals, we leave on all night so they can see that beacon in the wilderness. Our main sign is hanging on a tree, so totally invisible in the night. ;-)
We have a streetlight at our intersection, too. Half the time it doesn't work. OK by me, as my bedroom is darker when it's not on.
.
We not only have lights on our sign, but we had the electric company install a street light just inside our driveway entrance so that they aren't driving into a dark area. Nothing worse than a guest starting their stay off by getting lost after a long drive.
While it stinks that most of the articles are negative about our business, I have to say that some in the industry deserve these comments. And given that I'm an innkeeper, I held mine back but shouldn't have on the review sites. t stayed at 2 B&Bs that were horrible. One in Maine didn't have any locks on the doors because it was supposed to be like staying at Grandmas (not on the website by the way). Without breaking the chair, it was nicely shoved under the doorknob or I couldn't sleep knowing anyone in the entire large place could just open my door while I was sleeping. Would never go back or recommend to anyone. And the other one took kids and three of them were sitting at the common breakfast table slurping milk and making a mess while their parents slept in. One started laughing and his milk when up and through his nose onto the table. Disgusting and ruined my breakfast - the innkeeper should have gone and gotten them but didn't want to bother them so instead I was bothered. And actually a third which is one of the highest rated in Maine was not enjoyable for us - loud clanking gerbils being played by the off-color remaking innkeeper during breakfast and on the second morning their gardening staff were outside my window at 7:30am talking about their weekend and woke me up. Three different B&Bs, three non-happy experiences. It's no wonder people stop going to B&Bs if they happened to pick the wrong ones.
.
MtnKeeper said:
And actually a third which is one of the highest rated in Maine was not enjoyable for us - loud clanking gerbils being played by the off-color remaking innkeeper during breakfast and on the second morning their gardening staff were outside my window at 7:30am talking about their weekend and woke me up.
OMG! I know which one this is! We've had guests tell us about it.
.
Yes and I can't explain how these daily annoyances don't make it into their TA reviews. The innkeeper wears a hot dog hat to breakfast and says "Every guy should have a day to let his wiener hang out" and a hamburger hat the next day saying something about his meat. Right in front of ladies my grandmothers age. And the clanking gerbils were so annoying, and breakfast wasn't as good as mine either so it was not a great 4 nights - not bad, but for the money, not great. I so wanted to write a review but didn't.
 
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