If you write it, they will read it

Sure, lots of guests ask us the same questions we just answered or have answered on our websites, but every once in awhile a guest reads the website and then cancels their 3rd party reservation to book directly with us. Because you can't pick your room if you reserve thru a 3rd party site and the guest wanted a particular room. Win-win.
Not that every guest reads that. Some of them just demand we give them the room they want. Sigh.

Glad that worked for you this time.

That's a neat trick.

Did you put on the 3rd party website "run-of-house" or something like that, so they know that it's not a choice that they can make. Or maybe "assigned on arrival".

Jon Sable said:

Did you put on the 3rd party website "run-of-house" or something like that, so they know that it's not a choice that they can make. Or maybe "assigned on arrival"..

Click to expand...

Jon Sable said:

Did you put on the 3rd party website "run-of-house" or something like that, so they know that it's not a choice that they can make. Or maybe "assigned on arrival".

Click to expand...

Nope. Haven;t done that.

Madeleine said:

Jon Sable said:

Did you put on the 3rd party website "run-of-house" or something like that, so they know that it's not a choice that they can make. Or maybe "assigned on arrival"..

Click to expand...

Jon Sable said:

Did you put on the 3rd party website "run-of-house" or something like that, so they know that it's not a choice that they can make. Or maybe "assigned on arrival".

Click to expand...

Nope. Haven;t done that.
.

Click to expand...

Yet?

Jon Sable said:

Madeleine said:

Jon Sable said:

Did you put on the 3rd party website "run-of-house" or something like that, so they know that it's not a choice that they can make. Or maybe "assigned on arrival"..

Click to expand...

Jon Sable said:

Did you put on the 3rd party website "run-of-house" or something like that, so they know that it's not a choice that they can make. Or maybe "assigned on arrival".

Click to expand...

Nope. Haven;t done that.
.

Click to expand...

Yet?
.

Click to expand...

Probably not going to do that. Mine is pretty much the most 'policy-laden' listing from my town. We charge a cancellation fee. We collect a deposit. I think there's something else we do that no one else does. Don't want to cram more verbiage in there that no one understands.
'Run of house' makes me think I get to pick. Seriously. That's what I thought it meant except it couldn't given the context.

Yes most don't know what Run Of House means. Until I looked it up, I thought it must mean that I'm welcome in all areas of the hotel, including staff only areas.

Arks said:

Yes most don't know what Run Of House means. Until I looked it up, I thought it must mean that I'm welcome in all areas of the hotel, including staff only areas..

Click to expand...

So, use "room assigned upon arrival only."

Jon Sable said:

Arks said:

Yes most don't know what Run Of House means. Until I looked it up, I thought it must mean that I'm welcome in all areas of the hotel, including staff only areas..

Click to expand...

So, use "room assigned upon arrival only."
.

Click to expand...

Jon Sable said:

So, use "room assigned upon arrival only."

Click to expand...

I've got that in the confirmation. Plus, for those folks who know exactly what room they want and then book with a 3rd party to get the 'lowest price on the internet' the pages now say you don't get to pick unless you book directly.

Madeleine said:

Jon Sable said:

Arks said:

Yes most don't know what Run Of House means. Until I looked it up, I thought it must mean that I'm welcome in all areas of the hotel, including staff only areas..

Click to expand...

So, use "room assigned upon arrival only."
.

Click to expand...

Jon Sable said:

So, use "room assigned upon arrival only."

Click to expand...

I've got that in the confirmation. Plus, for those folks who know exactly what room they want and then book with a 3rd party to get the 'lowest price on the internet' the pages now say you don't get to pick unless you book directly.
.

Click to expand...