Where do I find Dispute a Review?
He was a bully and just because I dared as a woman to point out that we don't accept kids under 12 and it violates are fire laws, etc, but we'd let them stay as long as the baby was supervised he went off on us to retaliate. I was entirely pleasant and accommodating the whole time. A quote about me: The negative energy that Momma portrayed during every conversation was overwhelming and Poppa did his best to offset this horrible energy that Momma oozed.".
You can likely dispute only because of the personal insults, which is listed as a relevant reason to have a review removed. That is
here.
The info for how to do it is
here. The guidelines are
here.
Go to "See our guidelines and submit your comments" in the Management page to do the dispute.
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First Draft Request to Trip Advisor for Dispute.... Feedback? This unwarranted review was written in retaliation by someone who is personally and falsely attacking me and subsequently our inn, because he violated our published policy of only accepting children over 12 (and local fire occupancy laws and insurance policy). He and his wife showed up with their 18 month old daughter Isabella on a busy Columbus Day weekend. I gently pointed this out to him and let them stay anyway; politely advising them that their child needed strict supervision and could not disturb our house full of guests on a quiet getaway. He specifically and derogatorily targets me in a sexist fashion because I dared to professionally explain our policies and occupancy laws: "The negative energy that Momma portrayed during every conversation was overwhelming and Poppa did his best to offset this horrible energy that Momma oozed". We independent B&B owners need to be able to enforce our Policies without fearing a threat of a ranting TA Review. Please remove this review, we are tired of being held hostage by guests who have a hissy fit due to their own bad judgment. Please also note that this is the only review he's ever written on TA... just to be spiteful! Since ALL our conversations seemed natural and pleasant, I did not feel the need to report him ahead of time.
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If you let the guest pick apart the review by removing the obviously inflammatory comments all that will remain are the negatives without the revealing attack on you personally. That's what will happen when TA coaches them to remove the personal attack. The personal attack is what makes the whole review worthless.
The more you protest, the guiltier you sound. 'Gently and politely and professionally' come across to me as you screeched at them and now you are defending yourself.
'We explained our written policy to them, again, but allowed them to stay as there was nowhere else available. We are now being subjected to this horrible attack on our business and ourselves because we advised them the child must be under supervision at all times as other guests were not expecting a toddler in the house.'
'Sexist' is an opinion, not a fact.
Again, TA will coach them to remove the attack and leave the dirt.
But that's my opinion...
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Actually, this was my defense to TA to remove the review, not a response. So you are saying to just send the above to TA? or use it as a response? Should we not bother to ask to have it removed?
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Momma Smurf said:
Actually, this was my defense to TA to remove the review, not a response. So you are saying to just send the above to TA? or use it as a response? Should we not bother to ask to have it removed?
What I'm saying is that TA may allow the guest to change the review instead of taking it down. The guest stayed, they interacted with you. We've all seen this happen before - one of us has a horrible review with the guest calling names or mentioning the big no no's - religion, politics, sexual orientation - as part of their review.
If they leave it, they will tell the guest they must remove anything offensive like the personal comment about you. It's that personal comment that makes the review vindictive. That's what other readers will pick out. 'The guy has it in for her.' That negates the rest of what he says.
If the guest removes that, all you're left with is an unhappy guest saying the place is dirty and the breakfast is terrible.
I don't think you know in advance what TA is going to do. Remove it or let the guest edit it.
Obviously, you choose what to do from your side. But if you decide to contact TA, edit down your complaint to the facts. Everything that ends in 'ly' is opinion... As well as 'sexist,' that's opinion.
But, like Jon said, stick to the salient points. I think you sound defensive in your complaint to TA. 'Just the facts, ma'am,' like Jack Webb used to say.
What you wrote should not be your management response for the reasons I mentioned.
Sorry if I'm not being helpful. If we knew TA would remove it, then ok, go for it. But no one knows that.
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