Madeleine
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- Sep 29, 2011
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OK, so read that other post about what kind of customers you attract and then read this about my day thus far...
65% of the guests turned down an absolute guest favorite breakfast. Poor DH had 3 'cook to order' breakfasts he wasn't prepared for. (I asked, he said it was ok, but then when it was not 1 room but 2 and then 3 and then 4 it was not ok any longer.)
How did we attract these guests?
One room said they were repeats but investigating showed they'd cancelled the last time (and copious notes have gone into their db in case they book again). Another room we knew about and we always prepare the same thing for them every year. Another room was an overbooking from elsewhere so they were already not happy with their downgraded room here. The 4th room the reservation was made by someone else. EVERY room was asked about dietary issue. EVERY room (except the one we knew about) denied any issues at all until faced with breakfast. (In 2 cases the spousal unit argued with the other person to 'grow up and just try it!')
And the housekeeper called in sick. Better that than sharing her germs but still.
And a late arrival left without paying. They were out the door in the middle of breakfast and I didn't see them go.
OTOH, one room rebooked for next year and another said they'd see us again in the spring (and they will, they come several times/year). And last weekend 4 rooms rebooked on the way out the door. So, yeah, we attract them and most of the time it works out!
65% of the guests turned down an absolute guest favorite breakfast. Poor DH had 3 'cook to order' breakfasts he wasn't prepared for. (I asked, he said it was ok, but then when it was not 1 room but 2 and then 3 and then 4 it was not ok any longer.)
How did we attract these guests?
One room said they were repeats but investigating showed they'd cancelled the last time (and copious notes have gone into their db in case they book again). Another room we knew about and we always prepare the same thing for them every year. Another room was an overbooking from elsewhere so they were already not happy with their downgraded room here. The 4th room the reservation was made by someone else. EVERY room was asked about dietary issue. EVERY room (except the one we knew about) denied any issues at all until faced with breakfast. (In 2 cases the spousal unit argued with the other person to 'grow up and just try it!')
And the housekeeper called in sick. Better that than sharing her germs but still.
And a late arrival left without paying. They were out the door in the middle of breakfast and I didn't see them go.
OTOH, one room rebooked for next year and another said they'd see us again in the spring (and they will, they come several times/year). And last weekend 4 rooms rebooked on the way out the door. So, yeah, we attract them and most of the time it works out!