Asking obvious questions

Asking obvious questions
What questions do you need to ask and answer about your business?
What am I doing? What am I going for, here? Who are we? To whom? What do we do terribly that we must fix? Who has been here forever that is actually a problem? Is our product or service any good? Am I any good at my leadership job?
Ask and answer.
from Thinkdaily.com

Joey Bloggs said:

Asking obvious questions
What questions do you need to ask and answer about your business?
What am I doing? What am I going for, here? Who are we? To whom? What do we do terribly that we must fix? Who has been here forever that is actually a problem? Is our product or service any good? Am I any good at my leadership job?
Ask and answer.
from Thinkdaily.com

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Good questions! But all together like that make my head spin! What am I doing? Trying to help a great B & B out that will make us and my town proud. What am I going for? A Top notch place, long road ahead.....but I see hope! Enough on my mind for now...
Thanks for asking! I need the challenge to stop and think. Sometimes you are so focus on making breakfast, doing rooms, etc. that you forget the important things!

Who has been here forever that is actually a problem?
That one is easy - first Himself. Second - ME. I fear I am running out of ideas.
I do think I am fairly good at what I do. But sometimes I think I am just hanging in there until I can turn it over to the next owner. And I know I want to turn over the best reputation in West Virginia.

I don't think even knowing what questions to ask comes from within. Feedback is king. Online reviews and in room questionnaires. I'm tempted to say talking to people, but I think few are willing to criticize, certainly among the British.
I watched "The FI xer" last night, a uk tv program in which a renowned hotelier and business woman goes into a small business in trouble and tries to help rescue them. By the end of last nights program one of the owners was still insisting that his old way was right, even though they literally had months to go before the banks foreclosed on them.
It's very difficult to see your own shortcomings.