Yes and it is called "burn out". There is a delicate balance between meeting the guests's needs and our own needs. When every thing is going smoothly in our lives there is plenty to give to guests...in fact there is a bounty of kindness, patience, and warmth.Yes, I think so.... this weekend we were told 9 times "oh, we hope you don't sell!" I know it was meant as a compliment each time, but by the 9th time, I almost burst into tears!
Is there such a thing as being 'too' customer focused?!.
2cat, this post is from a business motivator - Thinkdaily.com who's daily messages are written for the vast business industry, not innkeeping focused.I think we have to stop thinking of them as 'customers'. McDonalds has customers. Walmart has customers. We have 'guests' and we have to treat them as such. I try to see each person as a guest that I've invited into my home and make sure they are comfortable, well fed and enjoy the time they spend with us. I hope I don't become jaded, but I realky want everyone to feel special. And the fact that they pay me to do something I enjoy doing is a bonus!.
You nailed it.Yes and it is called "burn out". There is a delicate balance between meeting the guests's needs and our own needs. When every thing is going smoothly in our lives there is plenty to give to guests...in fact there is a bounty of kindness, patience, and warmth.Yes, I think so.... this weekend we were told 9 times "oh, we hope you don't sell!" I know it was meant as a compliment each time, but by the 9th time, I almost burst into tears!
Is there such a thing as being 'too' customer focused?!.
The real challenge is to give when your own emotional well is dry. We try to pace our "giving" so we have enough energy and emotional reserve to carry us over the worst of times.
.
AgreedI think we have to stop thinking of them as 'customers'. McDonalds has customers. Walmart has customers. We have 'guests' and we have to treat them as such. I try to see each person as a guest that I've invited into my home and make sure they are comfortable, well fed and enjoy the time they spend with us. I hope I don't become jaded, but I realky want everyone to feel special. And the fact that they pay me to do something I enjoy doing is a bonus!.
I think we have to stop thinking of them as 'customers'. McDonalds has customers. Walmart has customers. We have 'guests' and we have to treat them as such. I try to see each person as a guest that I've invited into my home and make sure they are comfortable, well fed and enjoy the time they spend with us. I hope I don't become jaded, but I realky want everyone to feel special. And the fact that they pay me to do something I enjoy doing is a bonus!.
2cat_lady said:I think we have to stop thinking of them as 'customers'. McDonalds has customers. Walmart has customers. We have 'guests' and we have to treat them as such. I try to see each person as a guest that I've invited into my home and make sure they are comfortable, well fed and enjoy the time they spend with us. I hope I don't become jaded, but I realky want everyone to feel special. And the fact that they pay me to do something I enjoy doing is a bonus!
I love serving our guests, and take pride in doing my best. I don't believe I'm burned out. Our guests love it here, and want it to to stay the same for when they come back.Yes and it is called "burn out". There is a delicate balance between meeting the guests's needs and our own needs. When every thing is going smoothly in our lives there is plenty to give to guests...in fact there is a bounty of kindness, patience, and warmth.Yes, I think so.... this weekend we were told 9 times "oh, we hope you don't sell!" I know it was meant as a compliment each time, but by the 9th time, I almost burst into tears!
Is there such a thing as being 'too' customer focused?!.
The real challenge is to give when your own emotional well is dry. We try to pace our "giving" so we have enough energy and emotional reserve to carry us over the worst of times.
.
We are not on the market but our guests know this is not a permanent, 'die with our boots on,' job for us. They ask, tho, "will you still be here next year?" and I know it's because we've made a connection.I love serving our guests, and take pride in doing my best. I don't believe I'm burned out. Our guests love it here, and want it to to stay the same for when they come back.Yes and it is called "burn out". There is a delicate balance between meeting the guests's needs and our own needs. When every thing is going smoothly in our lives there is plenty to give to guests...in fact there is a bounty of kindness, patience, and warmth.Yes, I think so.... this weekend we were told 9 times "oh, we hope you don't sell!" I know it was meant as a compliment each time, but by the 9th time, I almost burst into tears!
Is there such a thing as being 'too' customer focused?!.
The real challenge is to give when your own emotional well is dry. We try to pace our "giving" so we have enough energy and emotional reserve to carry us over the worst of times.
.
But as you know, we are trying to sell to be closer to aging parents and our first grandchild. So when someone says they hope we don't sell, they are really saying "We love you, and don't want you to leave" (or at least I think thats what they're saying! LOL), but it makes me a little sad to think I have to wait even longer. And then to hear it over and over.... well.. you get the idea.
.
I love serving our guests, and take pride in doing my best. I don't believe I'm burned out. Our guests love it here, and want it to to stay the same for when they come back.Yes and it is called "burn out". There is a delicate balance between meeting the guests's needs and our own needs. When every thing is going smoothly in our lives there is plenty to give to guests...in fact there is a bounty of kindness, patience, and warmth.Yes, I think so.... this weekend we were told 9 times "oh, we hope you don't sell!" I know it was meant as a compliment each time, but by the 9th time, I almost burst into tears!
Is there such a thing as being 'too' customer focused?!.
The real challenge is to give when your own emotional well is dry. We try to pace our "giving" so we have enough energy and emotional reserve to carry us over the worst of times.
.
But as you know, we are trying to sell to be closer to aging parents and our first grandchild. So when someone says they hope we don't sell, they are really saying "We love you, and don't want you to leave" (or at least I think thats what they're saying! LOL), but it makes me a little sad to think I have to wait even longer. And then to hear it over and over.... well.. you get the idea.
.
How is it that all those guests know you're for sale?Sunshine said:I love serving our guests, and take pride in doing my best. I don't believe I'm burned out. Our guests love it here, and want it to to stay the same for when they come back.
But as you know, we are trying to sell to be closer to aging parents and our first grandchild. So when someone says they hope we don't sell, they are really saying "We love you, and don't want you to leave" (or at least I think thats what they're saying! LOL), but it makes me a little sad to think I have to wait even longer. And then to hear it over and over.... well.. you get the idea.
How is it that all those guests know you're for sale?I love serving our guests, and take pride in doing my best. I don't believe I'm burned out. Our guests love it here, and want it to to stay the same for when they come back.Yes and it is called "burn out". There is a delicate balance between meeting the guests's needs and our own needs. When every thing is going smoothly in our lives there is plenty to give to guests...in fact there is a bounty of kindness, patience, and warmth.Yes, I think so.... this weekend we were told 9 times "oh, we hope you don't sell!" I know it was meant as a compliment each time, but by the 9th time, I almost burst into tears!
Is there such a thing as being 'too' customer focused?!.
The real challenge is to give when your own emotional well is dry. We try to pace our "giving" so we have enough energy and emotional reserve to carry us over the worst of times.
.
But as you know, we are trying to sell to be closer to aging parents and our first grandchild. So when someone says they hope we don't sell, they are really saying "We love you, and don't want you to leave" (or at least I think thats what they're saying! LOL), but it makes me a little sad to think I have to wait even longer. And then to hear it over and over.... well.. you get the idea.
.How is it that all those guests know you're for sale?Sunshine said:I love serving our guests, and take pride in doing my best. I don't believe I'm burned out. Our guests love it here, and want it to to stay the same for when they come back.
But as you know, we are trying to sell to be closer to aging parents and our first grandchild. So when someone says they hope we don't sell, they are really saying "We love you, and don't want you to leave" (or at least I think thats what they're saying! LOL), but it makes me a little sad to think I have to wait even longer. And then to hear it over and over.... well.. you get the idea.
.
Enter your email address to join:
Enter your email address to join:
Register today and take advantage of membership benefits.
Enter your email address to join: