ResNexus + InnLink GDS = Recipe for Disaster

Bed & Breakfast / Short Term Rental Host Forum

Help Support Bed & Breakfast / Short Term Rental Host Forum:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.

GoodScout

Well-known member
Joined
Sep 25, 2012
Messages
1,330
Reaction score
550
Just a little bit of venting here.
Back in November, we made the decision to switch from RezovationsGT to ResNexus. Our decision was based on a better user interface at a slightly better price, and concerns over RezovationGT support moving forward. We were getting OTA bookings through BedAndBreakfast.com.
Our switchover to RezNexus took longer than we'd hoped (we wanted to be done before the ski season deluge hit, but we didn't go live until mid January. But the portion that has totally been a cock-up is the Reznexus-InnLink-Expedia interface. It took them 2 months to get it live, and now that it is, none of our availability is showing up, room information is wrong, and every room has the same rate: $189.
So you can only imagine what I'm getting: Double-bookings with people booking 1-day reservations through Expedia for rooms that cost $279 peak and have 2- and 3-day minimums.
I can take or leave OTAs during the busy season, but they are a godsend in the slower months. That said, I've cussed out about everyone I can think of. I'm now resigned to calling or emailing people who've booked online through Expedia, telling them they're not getting that great deal Expedia promised them, and offering to book them at the right rate. I can only imagine how well that conversation will go.
No solutions needed, just needed to vent.
 
Not good at all. Sorry this is happening.

Are you still going through B&B.com to connect with Expedia or are you going direct?
If B&B is in the picture I would demand they contact the guest offer them the real price/min stay or cancel their reservation.

Since Expedia takes the guest $ at time of booking they would have to cancel the reservation to get their money back.
 
Sorry Phins that is really rotten and a vent was needed. I hope you are able to get them sorted out before much more stress!
cry_smile.gif
 
Most importantly, I hope the responsible party steps froward to help you. If you are getting the runaround from that party, share it here so others will not befall your fate. The little guy gets hit upside the head and these GREAT companies behave as if they couldn't possibly be at fault. Just the fact that they have left it to you to contact your guests says they left you out in the cold.
I do hope you sort it out quickly.
 
Back
Top