Question on how experienced innkeepers screen. I reviewed some past threads about screening prospective guests (a few were window screens!)
Trying to come up with a rational approach. I foresee several problems:
1) For OTAs, my own website or other booking options, many of these people will already have booked. Am I really going to start cancelling reservations except for extreme problems? I can already see the negative reviews "Made reservations and then they canceled on me! Avoid!"
2) I don't want to spend 30 minutes with every prospective guest every day, as it is draining. As a current landlord with a couple properties, I find this draining just when an apartment becomes available, screening 6-10 prospects. Dogs? Job? Car? Going to turn it into a meth lab? Criminal background? Past evictions? Staying how long? etc. etc.
Do you include screening questions in your online reservation process?
How to you back out of a reservation without stirring up a hornet's nest?
Do you have do phone/email screens that are really quick without the energy drain?
Trying to come up with a rational approach. I foresee several problems:
1) For OTAs, my own website or other booking options, many of these people will already have booked. Am I really going to start cancelling reservations except for extreme problems? I can already see the negative reviews "Made reservations and then they canceled on me! Avoid!"
2) I don't want to spend 30 minutes with every prospective guest every day, as it is draining. As a current landlord with a couple properties, I find this draining just when an apartment becomes available, screening 6-10 prospects. Dogs? Job? Car? Going to turn it into a meth lab? Criminal background? Past evictions? Staying how long? etc. etc.
Do you include screening questions in your online reservation process?
How to you back out of a reservation without stirring up a hornet's nest?
Do you have do phone/email screens that are really quick without the energy drain?