I was never told that. When did that start?.
I think about out three weeks ago. I got one confirmation with a personal email address, and then the next day it was a 'modified' reservation with only the email being different.
I got an email that notified me, which was in my I box, which you don't know about unless you actually log into it. Their reasoning was that it was to protect the 'customer's privacyand seurity', which doesn't really make sense because they also said I could still send them messages via their Extranet service. They still give me the phone number and address though. Don't know if I should actually call the customer. You'd think if there were any concerns with their reservation they would have contacted me directly and not just added a notation to their Booking reservation.
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2cat_lady said:
I think about out three weeks ago. I got one confirmation with a personal email address, and then the next day it was a 'modified' reservation with only the email being different.
I got an email that notified me, which was in my I box, which you don't know about unless you actually log into it. Their reasoning was that it was to protect the 'customer's privacyand seurity', which doesn't really make sense because they also said I could still send them messages via their Extranet service. They still give me the phone number and address though. Don't know if I should actually call the customer. You'd think if there were any concerns with their reservation they would have contacted me directly and not just added a notation to their Booking reservation.
Just checked my inbox (in their system) and there is no message regarding this change to their system. I checked all my future bookings and all have their own email addresses still being shown on their site as I have in my system
Not sure what is going on but I will keep a close eye out for change.
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I got mine March 5th CH and here it is:
Dear partner,
As you may already be aware, scammers are increasingly trying to find ways to gain access to online platforms like Booking.com. They try to use email addresses, as well as links, attachments and images in emails, to illegally gain access to the private information of our customers and partners.
Because we are committed to protecting you and our mutual guests from these kinds of email-based attacks, we are providing you with two features to create an even more secure and convenient method for you to communicate with your Booking.com guests.
Anonymous email addresses
As of this week, guest email addresses will be made anonymous in order to provide an extra level of security. Your email address will also be protected in the same way. You can continue to send and receive emails to guests as you normally would. The difference is that your identity, as well as that of your guests, will be protected. In addition, you will not be able to send links, images, attachments, or anything of this nature. This ensures that you and our mutual guests are less susceptible to online scammers.
We already send pre-arrival emails to guests 5 days prior to check-in to provide helpful information for their stay, including maps to the front door of your property. This reduces the need for you to send extra emails with links, attachments, maps or images. We’re also exploring additional options to make it even easier for you to communicate with guests in the most secure way possible.
Direct communication with guests via your Extranet
Your Extranet is the most secure environment for you to communicate directly with guests. We’ve added visible alerts on your homepage, and have enabled you to quickly respond and/or proactively send messages to guests anywhere their booking information shows up. All you have to do is select the individual reservation, and respond or send your message. A click of a button is all it takes!
Our goal with these features is to enable easy and convenient communication, while providing an enhanced level of protection for you and our mutual guests.
If you have any questions or concerns, please respond to this message and a member of our team will get back to you.
Kind regards,
The Booking.com Team
And not only this, but the way they've disguised the email address makes it look very suspicious, like those stupid Apple emails I get from scammers trying to get me to log into their fraudulent sites.
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