All of our reservation information is forwarded to our email and sits on our website hosts servers in case it must be retrieved. while it is conceivable that two random server systems could crash at the same time, it is extremely unlikely. Do you have your reservations BCCed to you?.
RK doesn't BBC manual reservations, do they? . They are the ones randomly being lost.
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It sends me the CC info and when I send the confirmation it sends me a copy- I think
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Sorry but rhe last 4 digits are not sent and are lost in RK plus the expiration date. You do lose payment means. It also depends what info is included in your confirmation. Phone? Email address? Arrival? Dietary Restrictions? Special needs? Etc.
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That's correct. You do not get the full number. Once in 10 years, not having the number for a guest, it was a cancellation, created an embarrassing moment. Otherwise, I would just call them or wait until arrival.
As far as details, the guest details are pretty complete, but I do think you could add more if you wanted it.
MS, it works perfectly well in your business. That's great, but it is not the rule anymore and many many of us do not have paper until after the sale because we have redundancy built into our operations.
In the scenario you describe, we would have gone to our email and recaptured all of the data excepting the CC, which we would have called the guest to recapture. It would have been a nuisance, but not a crisis. In the incredibly odd circumstances that ALL three of our computers blew up at the same time, we would have gone to the server company site and pulled the information off of there, assuming us and the house were still here to do so.
The greater crisis is what is going on with RES KEY that it happened in the first place.
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