I think you'll have to wait until the guest gives the OK for the move. It would sure be easier if they could/would contact you directly.
I've got one like that coming in tomorrow. 3 nights in one room, then have to move to another for 1 night because the first room was previously booked by someone who really wants it. A bit of extra cleaning, but that's the business..
That's what I thought. But if the guest doesn't reply? Then what? Do I let it expire or decline it?
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Morticia said:
That's what I thought. But if the guest doesn't reply? Then what? Do I let it expire or decline it?
You have responded so in the eyes of Air, you've held up your end. I wouldn't decline it. I'd leave the ball in the guest's court for now. If somebody else takes the room, the Air guest hesitated and lost. If not, let it lay there.
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I was wondering which option is worse for me. Declining or not doing anything. They're pretty clear that you get bumped down the list if you miss the deadline and just responding to a query is not enough.
Anyhoo, all fixed from this end.
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Not ever used Air or perused it much. If this was just an inquiry, does it really matter what occurred? If they didn't actually book anything, what happened to cause concern?
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undersea said:
Not ever used Air or perused it much. If this was just an inquiry, does it really matter what occurred? If they didn't actually book anything, what happened to cause concern?
It matters if you want to continue to list on the site how you handle ALL interactions. Whether a simple inquiry or a completed reservation.
If you get an inquiry from your own website you can ignore it. Not if you're listing thru some of the OTA's. Some don't care, some do. Air cares because they make money on both ends of the deal. Guest & host.
OTOH, I personally care how I'm treated so I return that care when someone makes an inquiry regardless from where. Yes, even the 30 phone calls with no reservation kinds of inquiries. Perfectly pleasant every time someone called or I called them. Groused once off phone. ;-)
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Got it. But I would still say you can respond to an inquiry, but nothing gets "held" for people who do not complete the transaction, unless perhaps it is months out. As I said, I find these people usually wind up doing something else. If they book they book, If not, it may be taken later.
Early on, I got burned a lot by people who wanted me to "hold the room/apartment for a day, week, whatever." Did not want to put money down, and they rarely come back. Now if they want to hold a place, I say "yes, for a nonrefundable deposit of $x" - that applies to the rent IF they actually take the place.
You shouldn't have to hold a place for anyone is they are not willing to book. This is all about who takes the risk. The business owner should not have to.
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