Every now and then we get something damaged. We had a gal who "mysteriously" had the color of her hair dye rub off onto the towels, pillowcase and pillow. She was up front about this. I told her I would do what I could to get the stains out. Everything came out OK, except for the pillow, which got bunchy in the washing process. I mentioned this to them and the husband pipes up with, "I like bunchy pillows." I felt I should offer to send it home with them!
I ended up buying a new pillow (an even better one!) at a sale at a department store.
OK, then what? Should I say, "Here is your bill for the pillow?" "I will split the bill 1/2 price since we did have use of it for a while." or...
I also believe they left a stain on the "cementy grout" that is between the tub and the wall. It is a **())$^^ to clean back to new.
Thank you for your help.
I do have something on the reservation page stating guests are responsible for damages, and name a dollar amount.
I ended up buying a new pillow (an even better one!) at a sale at a department store.
OK, then what? Should I say, "Here is your bill for the pillow?" "I will split the bill 1/2 price since we did have use of it for a while." or...
I also believe they left a stain on the "cementy grout" that is between the tub and the wall. It is a **())$^^ to clean back to new.
Thank you for your help.
I do have something on the reservation page stating guests are responsible for damages, and name a dollar amount.