Subject line for your confirmations?

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Morticia

Morticia

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2 parter -
When you send a confirmation to a guest what does your subject line say?
Is the from field your inn name or something else?
 
My confirmation subject is: [GUEST'S FIRST NAME], IMPORTANT reservation information!
Then the first lines of the confirmation are: I know most people don't read the details of reservation confirmation e-mails like this one. But this one is different, because [My Inn] is different.
My From line is "noreply@..." because that's the way ResKey does it unless I want to pay a monthly fee to Amazon. The reply has never been a problem so I leave it as it is and save that monthly fee.
 
Direct bookings Confirmation: (guest last name) Reservation (dates of stay) Copperhead B&B
OTA bookings - my confirmation: (guest last name) Important Reservation Info - REPLY Required
(The OTA confirmation was recently changed since Booking.com recently omitted the email addie for all bookings. I now ask for their direct email addie in the confirmation)
I only use ResKey for confirmations booking online directly through ResKey. All other confirmations are sent via my B&B email addie so I can be sure they go through. I can't be sure they are read, but at least I know if it is a bad addie.
 
Subject line: Your My B+B Reservation (with the dates)
The from field is the name of the B+B
 
I send a confirmation letter to all reservations. From is the B & B name with my main e-mail addy. Subject is: Details Gillum House July 9-10, 2015 (whatever the date(s) of the rez)
 
"Reservation Confirmation"
Guess maybe I should re-think
 
Subject Line: "Your Reservation at Harborfields"
From: Harborfields Waterfront Cottages
 
From: Wayfarer Lodgings
Thank you for your Reservation
 
I'm wondering if putting not only the date but the day of the week is a good idea? Do you think more guests 'know' the date or the day they 'think' they're arriving?
 
Morticia said:
I'm wondering if putting not only the date but the day of the week is a good idea? Do you think more guests 'know' the date or the day they 'think' they're arriving?.
Click to expand...
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
 
undersea said:
Morticia said:
I'm wondering if putting not only the date but the day of the week is a good idea? Do you think more guests 'know' the date or the day they 'think' they're arriving?.
Click to expand...
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
.
Click to expand...
undersea said:
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
Click to expand...
I'm not using only numbers (07/12/15, 12/07/15) I'm using words (July 12, 2015). Just thought some guests focus on the day of the week so if they entered the wrong date, but remembered the day of the week, it might help. Then again, if the subject is too long they might not look at it anyway.
 
Morticia said:
undersea said:
Morticia said:
I'm wondering if putting not only the date but the day of the week is a good idea? Do you think more guests 'know' the date or the day they 'think' they're arriving?.
Click to expand...
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
.
Click to expand...
undersea said:
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
Click to expand...
I'm not using only numbers (07/12/15, 12/07/15) I'm using words (July 12, 2015). Just thought some guests focus on the day of the week so if they entered the wrong date, but remembered the day of the week, it might help. Then again, if the subject is too long they might not look at it anyway.
.
Click to expand...
Morticia said:
Then again, if the subject is too long they might not look at it anyway.
Click to expand...
thumbs_up.gif

I guess that comes under the KISS rule.
 
Morticia said:
undersea said:
Morticia said:
I'm wondering if putting not only the date but the day of the week is a good idea? Do you think more guests 'know' the date or the day they 'think' they're arriving?.
Click to expand...
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
.
Click to expand...
undersea said:
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
Click to expand...
I'm not using only numbers (07/12/15, 12/07/15) I'm using words (July 12, 2015). Just thought some guests focus on the day of the week so if they entered the wrong date, but remembered the day of the week, it might help. Then again, if the subject is too long they might not look at it anyway.
.
Click to expand...
The problem with numbers, is that USA uses 7/9/15 today. But other countries (and military) may view it as 9/7/15. I would keep the words and lose the numbers. That gives you room for the day of week. You can abbreviate: Weds, July 19, 2015
 
undersea said:
Morticia said:
undersea said:
Morticia said:
I'm wondering if putting not only the date but the day of the week is a good idea? Do you think more guests 'know' the date or the day they 'think' they're arriving?.
Click to expand...
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
.
Click to expand...
undersea said:
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
Click to expand...
I'm not using only numbers (07/12/15, 12/07/15) I'm using words (July 12, 2015). Just thought some guests focus on the day of the week so if they entered the wrong date, but remembered the day of the week, it might help. Then again, if the subject is too long they might not look at it anyway.
.
Click to expand...
The problem with numbers, is that USA uses 7/9/15 today. But other countries (and military) may view it as 9/7/15. I would keep the words and lose the numbers. That gives you room for the day of week. You can abbreviate: Weds, July 19, 2015
.
Click to expand...
undersea said:
The problem with numbers, is that USA uses 7/9/15 today. But other countries (and military) may view it as 9/7/15. I would keep the words and lose the numbers. That gives you room for the day of week. You can abbreviate: Weds, July 19, 2015
Click to expand...
Yeah, like I said...using words.
 
Morticia said:
I'm wondering if putting not only the date but the day of the week is a good idea? Do you think more guests 'know' the date or the day they 'think' they're arriving?.
Click to expand...
On subject line of email: we have our name of our breakfast then the rooms name they booked followed by the day of arrival and day they leave.
Then the first paragraph we start out with this is your confirmation of your reserving the room ( name of room) In bold we say next Please respond to this email confirming the dates and confirming you understand the cancellation policy indicated below . Also please advise us if you have any food allergies we should be aware of.
We have you arriving Wednesday July 08 2015 and Departing July 10,2015.
We also include the cost of the room they booked for their stay. I hope this is helpful.
 
Arks said:
Morticia said:
undersea said:
Morticia said:
I'm wondering if putting not only the date but the day of the week is a good idea? Do you think more guests 'know' the date or the day they 'think' they're arriving?.
Click to expand...
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
.
Click to expand...
undersea said:
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
Click to expand...
I'm not using only numbers (07/12/15, 12/07/15) I'm using words (July 12, 2015). Just thought some guests focus on the day of the week so if they entered the wrong date, but remembered the day of the week, it might help. Then again, if the subject is too long they might not look at it anyway.
.
Click to expand...
Morticia said:
Then again, if the subject is too long they might not look at it anyway.
Click to expand...
thumbs_up.gif

I guess that comes under the KISS rule.
.
Click to expand...
Arks said:
Morticia said:
Then again, if the subject is too long they might not look at it anyway.
Click to expand...
thumbs_up.gif

I guess that comes under the KISS rule.
Click to expand...
And some won't read it anyway regardless!!!
Had one of those this week. He got 2 confirmations: 1 from the OTA 2nd from me
Each reminded him the date he booked (July 22)
Luckily he called me yesterday to confirm his reservation for yesterday.
 
Morticia said:
undersea said:
Morticia said:
I'm wondering if putting not only the date but the day of the week is a good idea? Do you think more guests 'know' the date or the day they 'think' they're arriving?.
Click to expand...
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
.
Click to expand...
undersea said:
Day and date are different, particularly for international people. There was at least one recent story here about an Asian who came the wrong day.
It is useful info to put in if it fits...
Click to expand...
I'm not using only numbers (07/12/15, 12/07/15) I'm using words (July 12, 2015). Just thought some guests focus on the day of the week so if they entered the wrong date, but remembered the day of the week, it might help. Then again, if the subject is too long they might not look at it anyway.
.
Click to expand...
We actually list it the other way around when writing as well 12 July 2015, it skips the ,
In French it's the same in long form, but in short form the year goes first, then month and day.
 
Flower said:
Morticia said:
I'm wondering if putting not only the date but the day of the week is a good idea? Do you think more guests 'know' the date or the day they 'think' they're arriving?.
Click to expand...
On subject line of email: we have our name of our breakfast then the rooms name they booked followed by the day of arrival and day they leave.
Then the first paragraph we start out with this is your confirmation of your reserving the room ( name of room) In bold we say next Please respond to this email confirming the dates and confirming you understand the cancellation policy indicated below . Also please advise us if you have any food allergies we should be aware of.
We have you arriving Wednesday July 08 2015 and Departing July 10,2015.
We also include the cost of the room they booked for their stay. I hope this is helpful.
.
Click to expand...
I used to ask for a reply but got tired of fretting because only 5% did reply. Took that line out and haven't looked back. It just didn't work for us.
That's why I want to start putting the date in the subject line. I doubt most people even open the email.
The ones who show up on the wrong date certainly don't!
 
Morticia said:
Flower said:
Morticia said:
I'm wondering if putting not only the date but the day of the week is a good idea? Do you think more guests 'know' the date or the day they 'think' they're arriving?.
Click to expand...
On subject line of email: we have our name of our breakfast then the rooms name they booked followed by the day of arrival and day they leave.
Then the first paragraph we start out with this is your confirmation of your reserving the room ( name of room) In bold we say next Please respond to this email confirming the dates and confirming you understand the cancellation policy indicated below . Also please advise us if you have any food allergies we should be aware of.
We have you arriving Wednesday July 08 2015 and Departing July 10,2015.
We also include the cost of the room they booked for their stay. I hope this is helpful.
.
Click to expand...
I used to ask for a reply but got tired of fretting because only 5% did reply. Took that line out and haven't looked back. It just didn't work for us.
That's why I want to start putting the date in the subject line. I doubt most people even open the email.
The ones who show up on the wrong date certainly don't!
.
Click to expand...
Morticia said:
I used to ask for a reply but got tired of fretting because only 5% did reply. Took that line out and haven't looked back. It just didn't work for us.
That's why I want to start putting the date in the subject line. I doubt most people even open the email.
The ones who show up on the wrong date certainly don't!
Click to expand...
I put the date in the subject line, so this dude didn't even look at the subject line....possibly probably did not even open his email.

We can only do what we can do, the rest is up to them!
 

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