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Samster

Well-known member
Joined
May 30, 2008
Messages
6,478
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Location
South Carolina
Thank you to the innkeeper who contacted me in less than 24 hours to let me know that the rez was mine. Online calendar showed it available but apparently someone else had contacted them for the same dates. Innkeeper tried to get in touch with other guests and when they didn't get a response, the room was mine. Yay!
The hotel that wanted me to wait a week to contact them again to see if I could add a third night in a similar room to my rez or hang up the phone and go online to book a single night in a different room lost my business. Cancelled the rez online (instead of booking a second rez) and booked at another hotel which turned out to be in a better location, lower rate, and got 3 nights in the same room.
Thank you to all the innkeepers who exhibit excellent service and hospitality!
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speed is key - had a guest who had requested early check in for a wedding today, was impressed that DH had got back to him within half an hour of booking and confirmed it was fine.
 
B&B's are the best!
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Hotels can't match the personal attention from booking to the stay.
Wait a week? I don't understand that logic. Maybe they don't understand the wait list concept or the switching another 1 nighter to a different room (same or better) to be able to accommodate you. But we are not privy to the way their systems work. Maybe they can't see that info.
 
B&B's are the best!
regular_smile.gif

Hotels can't match the personal attention from booking to the stay.
Wait a week? I don't understand that logic. Maybe they don't understand the wait list concept or the switching another 1 nighter to a different room (same or better) to be able to accommodate you. But we are not privy to the way their systems work. Maybe they can't see that info..
Copperhead said:
B&B's are the best!
regular_smile.gif

Hotels can't match the personal attention from booking to the stay.
Wait a week? I don't understand that logic. Maybe they don't understand the wait list concept or the switching another 1 nighter to a different room (same or better) to be able to accommodate you. But we are not privy to the way their systems work. Maybe they can't see that info.
We had a guy call to reserve 50 rooms for his wedding guests. (OK, he didn't do any research.) I told him we couldn't accommodate everyone but if he had extras we'd be happy to take them. I told him the two big hotels in town and he said, "The one is going to call me back next week. The other one said they wouldn't hold rooms for me unless I had my wedding there. They MIGHT get a wedding they would have to turn away because they didn't have enough rooms."
Well, they will get a wedding, this is a wedding destination, but that guy won't get anyone to commit to 50 rooms with nothing else but the rooms to show for it. The hotels want that $10k wedding fee, too.
 
B&B's are the best!
regular_smile.gif

Hotels can't match the personal attention from booking to the stay.
Wait a week? I don't understand that logic. Maybe they don't understand the wait list concept or the switching another 1 nighter to a different room (same or better) to be able to accommodate you. But we are not privy to the way their systems work. Maybe they can't see that info..
Maybe there was a major event in the area?
 
B&B's are the best!
regular_smile.gif

Hotels can't match the personal attention from booking to the stay.
Wait a week? I don't understand that logic. Maybe they don't understand the wait list concept or the switching another 1 nighter to a different room (same or better) to be able to accommodate you. But we are not privy to the way their systems work. Maybe they can't see that info..
Maybe there was a major event in the area?
.
My town is an events town -always something on (1 in 3 jobs here is hospitality) weekends book up 6 weeks in advance even when there is nothing on and we get people ringing on the Monday baffled Saturdays are booked up! really?
For us it would depend on the size of the wedding ie our biggest hotel locally is 254 bedrooms so 50 would not be a problem - however how much security they would require would be another matter. Usually they set up an allocation ie Jones group and 50 bedrooms which will be held till a certain date say 6 weeks before - wedding people have to ring and ask for that allocation to get booked, any rooms left at the release date are gone to the public and the sloe poke relatives have to make their own arrangements and or scrap with the rest.
Mind you had a good laugh - they were doing a behind the scenes at the Midland Manchester 5 star hotel - they were having a fit about doing a wedding for 350 - my DH used to oversee weddings for 1000 at the last hotel he worked at! seriously! 350 is a medium sized wedding and this program was touting it as the biggest wedding they had ever done!!!!
 
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