Generic
Well-known member
- Joined
- Feb 24, 2011
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Well, last night disaster struck. Someone calls, they have a reservation and will be arriving in about 2 hours, is that okay? Okay?!?!?! All my arrivals are in! I check online and sure enough a BK reservation is in the system with NO ROOM. Apparently something happened when they modified the reservation or something happened in ResKey on MA... I don't know who is responsible, but I now have an emergency....
We took responsibility (no one to pass the buck to and even if we did, this poor family would be stuck without a place to stay). We call around and find them a room for the two nights.... so we process their card for the two nights, go over to the other place and pay them for the stay. Leave the guest a gift. Give the host a gift, for helping us accommodate them (not that he's unhappy, he's getting paid for two night for a room). Leave them an apology letter, a copy of the CC receipt and a printed receipt as well as some money to help pay for the cab fare there. Call the guest. Give them the information, so they can get there. Apologize again. Tried to call the guest after they checked in to see if all is okay and left a message.
So, I think I averted a crisis and everyone was happy. Do you think I should call back and talk to them again and make sure everything went well... or do you think that may be nagging them? I can't email, since it's via BK's email system.
We took responsibility (no one to pass the buck to and even if we did, this poor family would be stuck without a place to stay). We call around and find them a room for the two nights.... so we process their card for the two nights, go over to the other place and pay them for the stay. Leave the guest a gift. Give the host a gift, for helping us accommodate them (not that he's unhappy, he's getting paid for two night for a room). Leave them an apology letter, a copy of the CC receipt and a printed receipt as well as some money to help pay for the cab fare there. Call the guest. Give them the information, so they can get there. Apologize again. Tried to call the guest after they checked in to see if all is okay and left a message.
So, I think I averted a crisis and everyone was happy. Do you think I should call back and talk to them again and make sure everything went well... or do you think that may be nagging them? I can't email, since it's via BK's email system.