Air upgrade turns to additional purchase

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Anon Inn

Anon Inn

Well-known member
Joined
Sep 26, 2011
Messages
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If someone has booked our small room, and no one books the larger, I often upgrade. My discretion. An Air guest booked small room, upgraded as last night they were the only guests. This morning they bought a full price gift certificate for the room I upgraded them to. Sweet!
Slow season guests - more time to chat and develop a bit of a relationship. Better reviews etc.... when its not so busy.
 
Agree, we are so excited for slow season. More fun with breakfast. Free upgrades. Easier to be friendly. Such a difference.
 
TheBeachHouse said:
Agree, we are so excited for slow season. More fun with breakfast. Free upgrades. Easier to be friendly. Such a difference..
Click to expand...
"more fun with breakfast"
I'm so looking forward to trying other's breakfasts when we take our break. Photos on the internets are one thing, but I am looking forward to seeing other places's presentations, sides, etc.....
I wonder if this trip is so much about research if its deductible.....
devil_smile.gif

 
Anon Inn said:
TheBeachHouse said:
Agree, we are so excited for slow season. More fun with breakfast. Free upgrades. Easier to be friendly. Such a difference..
Click to expand...
"more fun with breakfast"
I'm so looking forward to trying other's breakfasts when we take our break. Photos on the internets are one thing, but I am looking forward to seeing other places's presentations, sides, etc.....
I wonder if this trip is so much about research if its deductible.....
devil_smile.gif

.
Click to expand...
Anon Inn said:
"more fun with breakfast"
I'm so looking forward to trying other's breakfasts when we take our break. Photos on the internets are one thing, but I am looking forward to seeing other places's presentations, sides, etc.....
I wonder if this trip is so much about research if its deductible.....
devil_smile.gif
Click to expand...
sure, why not? if you take one new recipe or presentation away, it was for the biz. :)
I am looking forward to trying new recipes over the winter.
 
TheBeachHouse said:
Agree, we are so excited for slow season. More fun with breakfast. Free upgrades. Easier to be friendly. Such a difference..
Click to expand...
TheBeachHouse said:
Agree, we are so excited for slow season. More fun with breakfast. Free upgrades. Easier to be friendly. Such a difference.
Click to expand...
We can do upgrades, too, when it's slower. It's nice to be able to offer. Had a couple book for last week and then he couldn't come so she brought mom. I was able to move them to a room with 2 beds.
And, yes, I can go back to baking now that it is getting cooler. Well, not this week, but soon.
 
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :)
 
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :).
Click to expand...
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :)
Click to expand...
Always tricky. We find that our cheapest room is often booked first, perhaps the guests thinking no one else is staying so they'll give us a better room! Then they find out that the rooms filled up and they've got the room they booked.
We had 2 booking guests in last night and no standard rooms left. They both got upgrades. One was easy enough as it was their honeymoon so we explained it that way. The other we never saw so they probably don't even realize.
 
Morticia said:
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :).
Click to expand...
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :)
Click to expand...
Always tricky. We find that our cheapest room is often booked first, perhaps the guests thinking no one else is staying so they'll give us a better room! Then they find out that the rooms filled up and they've got the room they booked.
We had 2 booking guests in last night and no standard rooms left. They both got upgrades. One was easy enough as it was their honeymoon so we explained it that way. The other we never saw so they probably don't even realize.
.
Click to expand...
Mort, do you ever sell the upgrade? Perhaps at a discount from the original price?
We haven't ever had a tiered structure, but we have considered it a few times.
 
happykeeper said:
Morticia said:
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :).
Click to expand...
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :)
Click to expand...
Always tricky. We find that our cheapest room is often booked first, perhaps the guests thinking no one else is staying so they'll give us a better room! Then they find out that the rooms filled up and they've got the room they booked.
We had 2 booking guests in last night and no standard rooms left. They both got upgrades. One was easy enough as it was their honeymoon so we explained it that way. The other we never saw so they probably don't even realize.
.
Click to expand...
Mort, do you ever sell the upgrade? Perhaps at a discount from the original price?
We haven't ever had a tiered structure, but we have considered it a few times.
.
Click to expand...
happykeeper said:
Mort, do you ever sell the upgrade? Perhaps at a discount from the original price?
We haven't ever had a tiered structure, but we have considered it a few times.
Click to expand...
For the booking guests I think it would seem like bait and switch unless I did it in advance. Then, if they said no, they did not want to pay for an upgrade, it would be weird to give them the upgrade because I had no other rooms open. (We've gone from only selling the 2 'standard' rooms to leaving the listing open until we have no rooms left. I used to close out the listing when we had booked the 2 queen rooms, regardless of the place the rez came from. Now we just want the money.)
For guests who book directly and choose the lowest priced room I don't want to put them on the spot by asking if they'd like to upgrade for $x. (The difference is generally $10-$20, not $50 or so, so I figure there was something about the room (maybe price) that they liked or they would have sprung for $10 more for a different room.) I don't even ask on the phone if someone wants an upgrade. If they know the room, I assume that's the one they want. If I explain the rooms, I assume they picked the one that had what they wanted.
We have had guests from booking demand an upgrade and refuse to pay. Those people can go straight to hell as far as I'm concerned, but Gomez is a nice guy.
 
Morticia said:
happykeeper said:
Morticia said:
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :).
Click to expand...
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :)
Click to expand...
Always tricky. We find that our cheapest room is often booked first, perhaps the guests thinking no one else is staying so they'll give us a better room! Then they find out that the rooms filled up and they've got the room they booked.
We had 2 booking guests in last night and no standard rooms left. They both got upgrades. One was easy enough as it was their honeymoon so we explained it that way. The other we never saw so they probably don't even realize.
.
Click to expand...
Mort, do you ever sell the upgrade? Perhaps at a discount from the original price?
We haven't ever had a tiered structure, but we have considered it a few times.
.
Click to expand...
happykeeper said:
Mort, do you ever sell the upgrade? Perhaps at a discount from the original price?
We haven't ever had a tiered structure, but we have considered it a few times.
Click to expand...
For the booking guests I think it would seem like bait and switch unless I did it in advance. Then, if they said no, they did not want to pay for an upgrade, it would be weird to give them the upgrade because I had no other rooms open. (We've gone from only selling the 2 'standard' rooms to leaving the listing open until we have no rooms left. I used to close out the listing when we had booked the 2 queen rooms, regardless of the place the rez came from. Now we just want the money.)
For guests who book directly and choose the lowest priced room I don't want to put them on the spot by asking if they'd like to upgrade for $x. (The difference is generally $10-$20, not $50 or so, so I figure there was something about the room (maybe price) that they liked or they would have sprung for $10 more for a different room.) I don't even ask on the phone if someone wants an upgrade. If they know the room, I assume that's the one they want. If I explain the rooms, I assume they picked the one that had what they wanted.
We have had guests from booking demand an upgrade and refuse to pay. Those people can go straight to hell as far as I'm concerned, but Gomez is a nice guy.
.
Click to expand...
I don't generally offer or try to sell upgrades unless it suits US. I've never had anyone threaten us for an upgrade... except that Air woman who was jealous when she saw the other rooms... the same one who stole food and then wrote that horrible review on Air.
 
Morticia said:
happykeeper said:
Morticia said:
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :).
Click to expand...
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :)
Click to expand...
Always tricky. We find that our cheapest room is often booked first, perhaps the guests thinking no one else is staying so they'll give us a better room! Then they find out that the rooms filled up and they've got the room they booked.
We had 2 booking guests in last night and no standard rooms left. They both got upgrades. One was easy enough as it was their honeymoon so we explained it that way. The other we never saw so they probably don't even realize.
.
Click to expand...
Mort, do you ever sell the upgrade? Perhaps at a discount from the original price?
We haven't ever had a tiered structure, but we have considered it a few times.
.
Click to expand...
happykeeper said:
Mort, do you ever sell the upgrade? Perhaps at a discount from the original price?
We haven't ever had a tiered structure, but we have considered it a few times.
Click to expand...
For the booking guests I think it would seem like bait and switch unless I did it in advance. Then, if they said no, they did not want to pay for an upgrade, it would be weird to give them the upgrade because I had no other rooms open. (We've gone from only selling the 2 'standard' rooms to leaving the listing open until we have no rooms left. I used to close out the listing when we had booked the 2 queen rooms, regardless of the place the rez came from. Now we just want the money.)
For guests who book directly and choose the lowest priced room I don't want to put them on the spot by asking if they'd like to upgrade for $x. (The difference is generally $10-$20, not $50 or so, so I figure there was something about the room (maybe price) that they liked or they would have sprung for $10 more for a different room.) I don't even ask on the phone if someone wants an upgrade. If they know the room, I assume that's the one they want. If I explain the rooms, I assume they picked the one that had what they wanted.
We have had guests from booking demand an upgrade and refuse to pay. Those people can go straight to hell as far as I'm concerned, but Gomez is a nice guy.
.
Click to expand...
Tomorrow is going to be interesting. They booked the mid-priced room for 2 nights with a 1 year old. I asked when getting the cc# if they would prefer the room with en suite as it is larger and has a tub in the bathroom. She asked him and he said no, he booked the room they wanted. Now it is cold, the heat is going to have to be on - the only place for the Pac N Play is going to be at the end of the bed - I will take the bench out of the room. Since I asked and he said no, I am NOT going to give a free upgrade.Taking the A/C unit out of the room tonight. Nanook of the North actually turned the furnace on today.
 
gillumhouse said:
Morticia said:
happykeeper said:
Morticia said:
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :).
Click to expand...
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :)
Click to expand...
Always tricky. We find that our cheapest room is often booked first, perhaps the guests thinking no one else is staying so they'll give us a better room! Then they find out that the rooms filled up and they've got the room they booked.
We had 2 booking guests in last night and no standard rooms left. They both got upgrades. One was easy enough as it was their honeymoon so we explained it that way. The other we never saw so they probably don't even realize.
.
Click to expand...
Mort, do you ever sell the upgrade? Perhaps at a discount from the original price?
We haven't ever had a tiered structure, but we have considered it a few times.
.
Click to expand...
happykeeper said:
Mort, do you ever sell the upgrade? Perhaps at a discount from the original price?
We haven't ever had a tiered structure, but we have considered it a few times.
Click to expand...
For the booking guests I think it would seem like bait and switch unless I did it in advance. Then, if they said no, they did not want to pay for an upgrade, it would be weird to give them the upgrade because I had no other rooms open. (We've gone from only selling the 2 'standard' rooms to leaving the listing open until we have no rooms left. I used to close out the listing when we had booked the 2 queen rooms, regardless of the place the rez came from. Now we just want the money.)
For guests who book directly and choose the lowest priced room I don't want to put them on the spot by asking if they'd like to upgrade for $x. (The difference is generally $10-$20, not $50 or so, so I figure there was something about the room (maybe price) that they liked or they would have sprung for $10 more for a different room.) I don't even ask on the phone if someone wants an upgrade. If they know the room, I assume that's the one they want. If I explain the rooms, I assume they picked the one that had what they wanted.
We have had guests from booking demand an upgrade and refuse to pay. Those people can go straight to hell as far as I'm concerned, but Gomez is a nice guy.
.
Click to expand...
Tomorrow is going to be interesting. They booked the mid-priced room for 2 nights with a 1 year old. I asked when getting the cc# if they would prefer the room with en suite as it is larger and has a tub in the bathroom. She asked him and he said no, he booked the room they wanted. Now it is cold, the heat is going to have to be on - the only place for the Pac N Play is going to be at the end of the bed - I will take the bench out of the room. Since I asked and he said no, I am NOT going to give a free upgrade.Taking the A/C unit out of the room tonight. Nanook of the North actually turned the furnace on today.
.
Click to expand...
If a guest actively declines to buy an upgrade, then yes, they get what they bought.
I turned the heat on today. Guests have had it on for a week.
 
dumitru said:
I think that some people here have mentioned (in the past) that this is a dangerous game to play. If people write in their reviews that they get free upgrades, then others may start to expect that by default and will book only the cheaper rooms, especially in low season.
So tread carefully :).
Click to expand...
Point taken.
regular_smile.gif

 
I only offer my 'thriftiest' room on Air.
Had a couple book it that were very new to Air. A friend convinced them to use it. They really only wanted to stay at B&Bs. They had a bad experience previous to staying with me. Not knowing this, I offered a free upgrade because I was slow and I like to give that room a break.
They were ecstatic. Didn't expect it and so appreciative.
I agree. Need to have a feel for who you can and shouldn't upgrade. If I think they expected it and I didn't want to offer, I will usually throw in the remark that even though they've booked the smallest room, it offers the best view and its my favourite.
 

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