Another declined booking credit card

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It ends, but you have to say, "No! Booking, Get!"
wink_smile.gif
 
They have a new program they are rolling out country by country. Ask your rep. Are you marking them bad? We had to elevate one where the card was non-existent to the point of where we had to tell the guest that we felt uncomfortable taking a reservation. It was that, or call the cops.
When it does work, we call it in a Code 10 to tell them of suspicious activity on the card. Sometimes it gets the card cancelled. C'est la vie.
 
Charge Book clients 100% at time of booking. Don't make exceptions. Only way to save yourself and your sanity.
Just remember: Booking.com = Ghost Guests.
 
PhineasSwann said:
Charge Book clients 100% at time of booking. Don't make exceptions. Only way to save yourself and your sanity.
Just remember: Booking.com = Ghost Guests..
Click to expand...
PhineasSwann said:
Charge Book clients 100% at time of booking. Don't make exceptions. Only way to save yourself and your sanity.
Just remember: Booking.com = Ghost Guests.
Click to expand...
This is how I know it is bad. Tried to take the deposit, card declined.
 
Generic said:
They have a new program they are rolling out country by country. Ask your rep. Are you marking them bad? We had to elevate one where the card was non-existent to the point of where we had to tell the guest that we felt uncomfortable taking a reservation. It was that, or call the cops.
When it does work, we call it in a Code 10 to tell them of suspicious activity on the card. Sometimes it gets the card cancelled. C'est la vie..
Click to expand...
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
 
Morticia said:
Generic said:
They have a new program they are rolling out country by country. Ask your rep. Are you marking them bad? We had to elevate one where the card was non-existent to the point of where we had to tell the guest that we felt uncomfortable taking a reservation. It was that, or call the cops.
When it does work, we call it in a Code 10 to tell them of suspicious activity on the card. Sometimes it gets the card cancelled. C'est la vie..
Click to expand...
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
.
Click to expand...
Morticia said:
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
Click to expand...
Grrr The waiting! You are not sure if they have actually contacted the guest or not. meanwhile you have the room frozen.
 
Copperhead said:
Morticia said:
Generic said:
They have a new program they are rolling out country by country. Ask your rep. Are you marking them bad? We had to elevate one where the card was non-existent to the point of where we had to tell the guest that we felt uncomfortable taking a reservation. It was that, or call the cops.
When it does work, we call it in a Code 10 to tell them of suspicious activity on the card. Sometimes it gets the card cancelled. C'est la vie..
Click to expand...
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
.
Click to expand...
Morticia said:
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
Click to expand...
Grrr The waiting! You are not sure if they have actually contacted the guest or not. meanwhile you have the room frozen.
.
Click to expand...
Copperhead said:
Morticia said:
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
Click to expand...
Grrr The waiting! You are not sure if they have actually contacted the guest or not. meanwhile you have the room frozen.
Click to expand...
Guest never received anything from booking either about having completed the rez or that the card was bad. I got her email and the cvv after I called and everything worked fine.
 
Morticia said:
Copperhead said:
Morticia said:
Generic said:
They have a new program they are rolling out country by country. Ask your rep. Are you marking them bad? We had to elevate one where the card was non-existent to the point of where we had to tell the guest that we felt uncomfortable taking a reservation. It was that, or call the cops.
When it does work, we call it in a Code 10 to tell them of suspicious activity on the card. Sometimes it gets the card cancelled. C'est la vie..
Click to expand...
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
.
Click to expand...
Morticia said:
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
Click to expand...
Grrr The waiting! You are not sure if they have actually contacted the guest or not. meanwhile you have the room frozen.
.
Click to expand...
Copperhead said:
Morticia said:
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
Click to expand...
Grrr The waiting! You are not sure if they have actually contacted the guest or not. meanwhile you have the room frozen.
Click to expand...
Guest never received anything from booking either about having completed the rez or that the card was bad. I got her email and the cvv after I called and everything worked fine.
.
Click to expand...
Morticia said:
Copperhead said:
Morticia said:
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
Click to expand...
Grrr The waiting! You are not sure if they have actually contacted the guest or not. meanwhile you have the room frozen.
Click to expand...
Guest never received anything from booking either about having completed the rez or that the card was bad. I got her email and the cvv after I called and everything worked fine.
Click to expand...
It's that d@*! email system! Their email went to spam. Either that or the guest uses their junk email addie that they never check. Either way it makes for a communication nightmare!
Glad you took matters in your own hands and called.
 
Copperhead said:
Morticia said:
Copperhead said:
Morticia said:
Generic said:
They have a new program they are rolling out country by country. Ask your rep. Are you marking them bad? We had to elevate one where the card was non-existent to the point of where we had to tell the guest that we felt uncomfortable taking a reservation. It was that, or call the cops.
When it does work, we call it in a Code 10 to tell them of suspicious activity on the card. Sometimes it gets the card cancelled. C'est la vie..
Click to expand...
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
.
Click to expand...
Morticia said:
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
Click to expand...
Grrr The waiting! You are not sure if they have actually contacted the guest or not. meanwhile you have the room frozen.
.
Click to expand...
Copperhead said:
Morticia said:
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
Click to expand...
Grrr The waiting! You are not sure if they have actually contacted the guest or not. meanwhile you have the room frozen.
Click to expand...
Guest never received anything from booking either about having completed the rez or that the card was bad. I got her email and the cvv after I called and everything worked fine.
.
Click to expand...
Morticia said:
Copperhead said:
Morticia said:
Yes, I marked it bad on booking. They supposedly get in touch with the guest. Nothing back from guest, yet. I may just call the guest.
Click to expand...
Grrr The waiting! You are not sure if they have actually contacted the guest or not. meanwhile you have the room frozen.
Click to expand...
Guest never received anything from booking either about having completed the rez or that the card was bad. I got her email and the cvv after I called and everything worked fine.
Click to expand...
It's that d@*! email system! Their email went to spam. Either that or the guest uses their junk email addie that they never check. Either way it makes for a communication nightmare!
Glad you took matters in your own hands and called.
.
Click to expand...
I explained booking does not give me her real email and that she may not recognize the email from them.
 

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