Hopping Mad At MyAllocator

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Generic

Generic

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My CC was hacked a few weeks ago and the CC company had to replace it. On the 25th I paid MyAllocator and put in the new CC number. Today... I was locked out. When I go to the billing site it says I have $0.00 overdue. Of course, I can't pay nothing.
What is wrong with these companies? Could you imagine if I did this to my customers? You paid, sorry, you can't have the room because you are paid. Send us a message via a website to ask us to let you have your room that you paid for and eventually we will let you have the room... at our convenience.
Shall we take wagers on their taking responsibility for this mix up, or just the usual "sorry" nonsense that means absolutely nothing? Bets?
 
If you placed your bets on "No Apology", you won. Also they answered twitter faster than their own support system.
It's things like this that make me wonder how they expect us to trust them to run our reservation system for us...
 
Ha! We had myallocator maybe 48 hours total… Our new webpages came with a deal that we could have a free myallocator trial and only $18 a month after that. Perfect! Myallocator refused to honor it so we kicked it out the door. After we kicked it out we found out that the website syncs the calendars anyways if you set it up. Score! After a few ghost reservations which none of the sites or book shows, we unsync them and just do it manually. We just have our website, Air, and InnRewards so its quite simple. We make Air guests request a booking and everything works well. We had one room on instant book for a trial and made sure it was up to date every second, but it didn't make much of a difference and people still wrote us prior to booking it. So we took off the lighting bolt and things been fine.
 
Duff2014 said:
Ha! We had myallocator maybe 48 hours total… Our new webpages came with a deal that we could have a free myallocator trial and only $18 a month after that. Perfect! Myallocator refused to honor it so we kicked it out the door. After we kicked it out we found out that the website syncs the calendars anyways if you set it up. Score! After a few ghost reservations which none of the sites or book shows, we unsync them and just do it manually. We just have our website, Air, and InnRewards so its quite simple. We make Air guests request a booking and everything works well. We had one room on instant book for a trial and made sure it was up to date every second, but it didn't make much of a difference and people still wrote us prior to booking it. So we took off the lighting bolt and things been fine..
Click to expand...
The rub... my post on Twitter with a picture of the problem get answered before their own damn ticket system. What's the point of a support system if you don't honour it.
 
My brother makes a habit of tweeting about his customer service problems before calling customer service. He says in many cases the social media team is much more concerned about reputation that the "customer facing people."
 
PhineasSwann said:
My brother makes a habit of tweeting about his customer service problems before calling customer service. He says in many cases the social media team is much more concerned about reputation that the "customer facing people.".
Click to expand...
He's right... but it's still pathetic. You clear up what's in the pile from paying customers first! Could you imagine if we answered tweets while guests were waiting for breakfast to be served?
 

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