I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things..
I get that, but MyAllocator has sent the same modified booking email to me four times for the same guest AND the same confirmation email four times to the same guest. And he's already checked out.
.
Go to twitter... they seem to answer tech support there faster than their own damn website.
.
Done this twice. At this point, modified booking email sent out 9 times. My guest must think I'm looney tunes. I'm afraid to even send an apology.
.
I would.
1. Temporarily remove their email addresses, and put them in another box for the moment.
2. Send out an email apology saying something like "Errors between Expedia and their external connections are causing these emails to go out. To avoid this problem you have temporarily removed their email addresses from your system. You have sent an email to the support department in hopes of having this rectified as soon as possible. I am sorry for the inconvenience this has caused you, but rest assure that even if we aren't the cause, we are working to ensure that they fix it.
It says you care, you aren't doing it, and you are still taking responsibility. It goes a long way to making you seem the sane one.
.
