Think reservations vs Rezkey

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Morticia's picture
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A couple of questions:

Are you required to use automatic credit card processing or do you have access to the credit card number?

If you have to use auto processing how much does it cost? A % or a flat fee or both?

How much does an allocator cost per month?

How much does Rezkey cost per month?

How much is Think Reservations?

If you switched from another rez program was there a fee to switch? I've been told it's $750 to switch from what have to another program. That's a big hit.

PS - not asking for a rah rah about either program, just need some info.

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For the record, Cloudbeds is flat-fee, no extra charge to connect to OTAs with over a hundred options plus GDS, pay month-to-month, no contract. Three tiers of service available. If you'd like to see a demo, just message me.

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We use Rezstream and they cost $10 per room per month. We use them for both our B and B and a separate reservation business that we run. Love them. Always improving. Automatic deposit charge when booking online. Great automatic email system. They connect directly with Booking.com at an extra $3 per room per month.

Almost every time I call support, someone answers. I've had to leave a message a couple of times, but get a call back later the same day. They are very in touch with their customers.

They just launched a beta version of an Advanced Reports function. The software has good reports now, but this advanced reports really lets you drill down plus import it into Excel or make it a PDF.

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OLD post brought back to life by a recent new poster.

Early Inn's picture
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After reviewing these 2 packages and another, we signed up with ThinkReservations and I'm glad we did!  Set up was $500 and the monthly subscription is $10/room (in our case $50/month).  My recollection is that ThinkReservations was the least expensive as well.  

One of the main reasons ThinkReservations was even a consideration was that the software supports integration to Heartland credit card processing.  If you're not on Heartland you should really give them a look too.

During the demos with the various packages, we really liked the features, dashboard, yield management, automated email notifications, user interface and such of ThinkReservations.  It's a clean look that fits the motif of our site.

ThinkReservations is a virtual company.  I've always been able to call the office number and reach a real person. System knowledge and follow up is outstanding.

Integration to expedia, bookings.com (hotels.com), etc. are seamless, and more importantly we've had more reservations due to being on these sites which has more than paid for ThinkReservations alone.  The commission rates are 15%, plus 3% to ThinkReservations.  This was below the rates charged by other systems.

I could go on and on about the features, but it's more about the experience that has been the best.  My personal background is in software development (I sold my company to monster.com back in 2003) and ThinkReservations does it right. 

They have a great process for setup and delivery.  We went live in May 2016. They follow up and follow through on tasks and we have not had one issue with the product. 

I am happy to provide a phone reference anytime.  Simply email me at stay@earlyinn.com.

Regards, Bryan Hochstein

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ReservationKey is $25 a month for up to 10 rooms. And MyAllocator is $25 a month to connect to X and BK and no commission. Also ReservationKey can work in multiple languages, handle different taxes.

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gillumhouse's picture
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Bryan, not being argumentative, but ResKey would be $25 per month for up to 10 rooms and NO commission.

Someone please correct me if I am wrong - it has been a while since I signed on and things sometimes change, but I do not believe there is a set-up fee. I have always felt tech support was great. I do know that John basically "held the hand" of a UK innkeeper when she sign up - and she loves the system. HER rooms were complicated to set up.

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UK bedrooms tend to be more complicated as we have zip and link which means can be 2 seperate beds or 1 big bed so need a system to work with that, for family rooms she wanted the option of selling 1 person, 2 people or 3 or 4 depending. She also does varying rates depending on length of stay ie 4 nights 10% dont envy john.

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A couple of questions:
Are you required to use automatic credit card processing or do you have access to the credit card number? When a guest makes a reservation the cc# is stored. We access to it to process a sale but we never see the number. It is something I was leary of at first. Has not been a problem.
If you have to use auto processing how much does it cost? A % or a flat fee or both? I would have to dig for the numbers exactly but processing credit cards is never cheap.
How much does an allocator cost per month? What’s an allocator?
How much does Rezkey cost per month? Don’t know, but I’m sure it’s a lot less.
How much is Think Reservations? $10/room/month
If you switched from another rez program was there a fee to switch? I've been told it's $750 to switch from what have to another program. That's a big hit. Yes, there was a fee. At the time I switched they had a special. Something like $500.
PS - not asking for a rah rah about either program, just need some info. I totally understand. When I switched one of my main goals was to get more online reservations, less phone calls. We went from 30/70 to 50/50. This program is clearly not for every property. It really depends your goals.
I’m not really sure where they are located. They started out in Seattle.

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I don't know what the cost is to sign-up for ThinkReservation now. However, we have been using the system for 2 years. Here is what we like:

1. It's cloud based, real time and a responsive design.
2. It's very user friendly. For the guests and the backend.
3. Guests can make multiple room reservations. (We have corporate customers and I was able to set it up with a code just for them.)
4. The up-selling of packages works well. Our guests add three times as many packages as before.
5. I set it up to take the deposit automatically and take the balance 14 days prior to arrival. This might not be a good option for every property.
6. It integrates with bookingdotcom and bandbdotcom.
7. Love the yield management.
8. Love the wait list.
9. Love the task list.

What could use improvements:

1. I wish they had a "drag and drop" option for reservations. It's more work to do it manually.
2. Wish they had color options to mark special reservations.
3. Wish the emails were easier to set up.
4. Some reports could use improvements.

FYI, we used RezoGT for 13 years and I waited and waited for them to move to a cloud based system. Finally I was told that our data was too large and they couldn't do it for us. It wasn't a problem for ThinkRes and the import was flawless including 20 years of gift certificates.

As you can tell we like the system very well. Is it perfect? Hardly, but it's a “next” generation reservation systems that is constantly improving. The developers are twin brothers Richard and Alfred Aday, two smart Millennials who used to work for Amazon.
If I sound like an advertisement billboard I apologize. I have no financial interest in ThinkRes!

cloudbedsna's picture
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Sounds great except so few channel options (only 3, or did they add some?), plus that 3% OTA connection fee actually makes it more expensive. Does that connection fee make it more challenging to budget for, or do you just limit your exposure on the OTAs?

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cloudbedsna wrote:

Sounds great except so few channel options (only 3, or did they add some?), plus that 3% OTA connection fee actually makes it more expensive. Does that connection fee make it more challenging to budget for, or do you just limit your exposure on the OTAs?

You really need to explain you work for Cloud Beds or stop posting here. I did ask you nicely a couple of days ago. Still don't see your truth in advertising statement anywhere.

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Hi Mort,

I originally had my company name, Cloudbeds, in my signature but was told I was in jeopardy of being booted because I was advertising. Accordingly I adjusted my signature line to exclude my company affiliation. I have over 15 years of firsthand experience in this business, and as a small business owner, it's always my goal to help others who are in the same position. I'm not here to cause trouble, just hoping to contribute what I can and also learn. If you and your other members prefer I can simply observe and not participate in discussions.

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cloudbedsna wrote:

Hi Mort,

I originally had my company name, Cloudbeds, in my signature but was told I was in jeopardy of being booted because I was advertising. Accordingly I adjusted my signature line to exclude my company affiliation. I have over 15 years of firsthand experience in this business, and as a small business owner, it's always my goal to help others who are in the same position. I'm not here to cause trouble, just hoping to contribute what I can and also learn. If you and your other members prefer I can simply observe and not participate in discussions.

All I want is a statement from you that you work for, or own, cloud beds. Then perhaps a whole post about why you think it's a great product. Explain yourself. Easy peasy.

As a vendor you are toeing a finer line than an innkeeper. We have other vendors here who also offer helpful advice, but they have been forthright about their affiliation with their company.

I'm not sure who said you couldn't have your company name in your signature. I've commented on the appearance that you just post to get your company name out there everyday.

Now you've hidden your company behind jargon.

So - do you work for or own cloud beds? Would you care to explain what it is? Or why anyone would want to use it? And, is your hospitality consultancy based on selling the use of your company's product? If I consult you, are you going to tell me how your company will increase my bottom line by using your reservation system or are you offering a different service?

These are really not difficult questions to answer. You'll get a lot more traction here by actually answering them instead of obfuscating.

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Her first post in each thread that she posts to has a signature line that does give some explanation of who she is, although I agree the signature line could be more explicit about that she works for Cloudbeds (although that seems pretty clear from her user name). The fact that signature lines are not attached to every post, only to the first one in a thread, I think is a forum issue.

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Morticia's picture
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The signature line thing is only on one post per thread because of space constraints. (Someone has to pay for that server space!)

I really think it's fair to all of us that a vendor actually states their vendor status and takes a moment to explain their product, why they are selling it, how it could help rather than just answering dozens of questions to get the signature line out there.

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I do not disagree.

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So who is Think? Where are they located? I know nothing about them. They are $10 per room a month. Res Key  Up to 10 units: $25 a month. Seems like reskey can do all think can cheaper.

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I actually met the brothers, they are twins who started this company. Our mentors and previous BnB owners introduced us to them. I met them at the New Orleans PAII conference in January 2015 (right before we bought our BnB). Our BnB mentors used them and were happy with their system. We looked at them and all the others and decided to go with Rezstream. We've been happy with them ever since.

We started a small reservation company here and use Rezstream for that as well.

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After reviewing these 2 packages and another, we signed up with ThinkReservations and I'm glad we did!  Set up was $500 and the monthly subscription is $10/room (in our case $50/month).  My recollection is that ThinkReservations was the least expensive as well.   

One of the main reasons ThinkReservations was even a consideration was that the software supports integration to Heartland credit card processing.  If you're not on Heartland you should really give them a look too.

During the demos with the various packages, we really liked the features, dashboard, yield management, automated email notifications, user interface and such of ThinkReservations.  It's a clean look that fits the motif of our site.

ThinkReservations is a virtual company.  I've always been able to call the office number and reach a real person. System knowledge and follow up is outstanding.

Integration to expedia, bookings.com (hotels.com), etc. are seamless, and more importantly we've had more reservations due to being on these sites which has more than paid for ThinkReservations alone.  The commission rates are 15%, plus 3% to ThinkReservations.  This was below the rates charged by other systems.

I could go on and on about the features, but it's more about the experience that has been the best.  My personal background is in software development (I sold my company to monster.com back in 2003) and ThinkReservations does it right.  

They have a great process for setup and delivery.  We went live in May 2016. They follow up and follow through on tasks and we have not had one issue with the product.  

I am happy to provide a phone reference anytime.  Simply email me at stay@earlyinn.com.

Regards, Bryan Hochstein

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EmptyNest wrote:

So who is Think? 

I had never heard of them until I went to the Nashville conference. They had the largest, most glitzy booth of the online reservations companies, and they had the most buzz around them. Lots of people signed up at the show. Not really sure why. 

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So where are they located?

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On the internet devil

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OnTheShore wrote:

On the internet devil

Ok smarty. I don't like doing business with someone who won't identify themselves and their location. they could be out of China for all anyone knew.

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I assume the US, since they are doing business with Braintree and only available in one language.

BTW... you do know where Reskey is located?

gillumhouse's picture
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I think John is in California.

Generic's picture
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The phone number is a San Francisco area code. But I don't think that's where he is / lives.

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Santa Rosa CA I think. He was doing testing on our page and I checked his IP address.

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Morticia's picture
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EmptyNest wrote:

So who is Think? Where are they located? I know nothing about them. They are $10 per room a month. Res Key  Up to 10 units: $25 a month. Seems like reskey can do all think can cheaper.

It's a couple of brothers. Not sure where they came from but they're the system of choice here in town. So I'd have a lot of help if I needed it. But you can't do deposits without a secondary interface like authorize.

More cost.

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Morticia wrote:

It's a couple of brothers. Not sure where they came from but they're the system of choice here in town. So I'd have a lot of help if I needed it. But you can't do deposits without a secondary interface like authorize.

More cost.

They have added to their staff now, so they are up to 4 in the company.  One of the new hires is an innkeeper in Portland, ME.  

I use Think at a lot of my innsitting jobs - they also have their quirks but are quick to react with changes and updates, and their management interface is intuitive and easy to learn.  If you are interfacing to the OTAs, their cost comes pretty much in line with the ResKey/MyAllocator combo.  They also have a dynamic pricing algorithm that is really easy to set up and then you don't need to manage it.

They are legit, EN - they have more face time at industry events than ResKey does, for sure.  I don't think they are all co-located, so they have multiple locations (like Acorn, and pretty much every other IT out there), but they are a US-based company.

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Can they handle more than one language?

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Generic wrote:

Can they handle more than one language?

You would want to ask them that specifically. I don't know, and I don't know anyone who uses them in two languages. But, I don't know all their users.

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Their website leaves a lot to be desired. I couldn't find much information that would make me want to choose them. Reskey gives you access to how to's and much more details about their system. 

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Their website is quite limited, yes.  Their documentation is located at https://secure.thinkreservations.com/help.  One of the benefits with ThinkReservations is that they are a lot more involved.  They will do demos of their system through screensharing and then do training sessions with you after signing up.  They handle all the migration of data from an old system and do any work to match the booking engine with your website.

When we were comparing price we were comparing ResKey + MyAllocator price vs ThinkReservations which brings it more in line especially if not many rooms.  ThinkReservations' price includes direct connections to Booking.com, Expedia, and BedandBreakfast.com.  Certainly not the expansive list of MyAllocator, but it covers some of the biggest.  ThinkReservations is also a bit more modern in appearance compared to ResKey.

There are pros and cons to both.  Having looked closely at both I wouldn't really say one is better than the other.

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We are in the process of switching to Think Reservations and expect to go live within the next few days.  We were mostly looking at them and ResKey.  

While you can access the credit card number to process manually with ResKey, that is not possible in Think Reservations.  However, in our case we do not charge any deposit and will continue to swipe cards at check-in.  The cc stored by TR will generally only be used by us for cancellations and processed through Braintree.  Braintree actually is fee-free for the first $50K, so it will take a very long time to reach that with just cancellations.

They migrate data from the old system as well as some of the other set up such as matching the look of your website.

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Holy Cow...

For the US: 2.9% plus 30¢ a transaction (the $50K is a come-on and only in the US.) And another 1% for foreign currency transactions.

For Canada 2.9% plus 30¢ a transaction. Plus 30¢ for a refund. No 1% foreign transaction fee in Canada. It also can't handle Canadian Debit (only Visa/MC debit, which we don't have in Canada. It says Visa Debit in Canada, but that doesn't really exist, it's actually a specially coded Canadian debit card, Interac, that has a processing deal with Visa in the US.)

My average rate was around 2% including fees and just 6c for a Canadian debit transaction. 

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Morticia wrote:

PS - not asking for a rah rah about either program, just need some info.

We switched beginning of 2014, and there is not a day that I don't say to myself: OMG, my life ohsomuch easier now with RK.  First of all, I've worked with John on dozens of tweaks, bugs, enhancements and he is very responsive to fixes once one clearly establishes their case for change. 

There are tons of features for customizing your reservation page, email templates, etc.  What I appreciate most is the ability to compare # of rooms booked, $$, etc across the years on a past or future, weekly, monthly, or annual basis.  I know every day exactly how our business is doing.  I also love that you can visually tag each reservation with symbols that represent (as examples): Dietary Restrictions, Repeat Guest, Assorted Packages, Late Arrival, Trip Advisor referral (or anyone else), any thing you desire.  The newish Quick Quote feature is also extremely helpful.  I could go on and on, but that would be a rah-rah.

John is also working on or is trying to work on a new Reservation Page interface. 

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From what I read, Think is $10 per room. Again they use Authorize.net or others that are about the same. 

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Mort, there are several that use Think on the FB forum, ask your question there as well.  

Most of the info for ResKey have already been answered.  

With ResKey the CC info is separated at the time of booking, as Mama S explained.  

As for your current data........

I did not bother having it transferred, as I had the data in spreadsheet form and searched by name when a guest was a repeat.  By a year or so in I had most of my repeats info in the new system.  Now if anyone comes back that has not stayed with me since the change, most of their data has also changed.  

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I could search quick books for the data but the guest notes are not in there. That's the biggie for me. All the notes.

I'll have to say that 99% of my guests have not changed a thing since their last stay.

I don't store the credit card data so they do need to give that every time.

Scandalous, I know, but I'm still getting 50% of my bookings via phone. Everyone knows it's faster for them to call me because the info is in my computer! (Not actually, but that's what the guests think.) And a lot of them call a day or so before they're on the road.

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Morticia wrote:

I could search quick books for the data but the guest notes are not in there. That's the biggie for me. All the notes.

I'll have to say that 99% of my guests have not changed a thing since their last stay.

I don't store the credit card data so they do need to give that every time.

Scandalous, I know, but I'm still getting 50% of my bookings via phone. Everyone knows it's faster for them to call me because the info is in my computer! (Not actually, but that's what the guests think.) And a lot of them call a day or so before they're on the road.

Another nice thing about ResKey, given your guest data doesn't change, is that when (IF) a repeat guest books again, using the same email address (I think, y'all correct me) they can have the system auto fill the details.  This is an auto fill through ResKey data not what they have stored in their own computers.  So you could use this as a plug to have the guest book online next time - as it is easy!  OR you can go in as a guest when they call.  
On the business end it is nice to have the list of previous stays show up at the top of the reservation.  

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Copperhead wrote:

Morticia wrote:

I could search quick books for the data but the guest notes are not in there. That's the biggie for me. All the notes.

I'll have to say that 99% of my guests have not changed a thing since their last stay.

I don't store the credit card data so they do need to give that every time.

Scandalous, I know, but I'm still getting 50% of my bookings via phone. Everyone knows it's faster for them to call me because the info is in my computer! (Not actually, but that's what the guests think.) And a lot of them call a day or so before they're on the road.

Another nice thing about ResKey, given your guest data doesn't change, is that when (IF) a repeat guest books again, using the same email address (I think, y'all correct me) they can have the system auto fill the details.  This is an auto fill through ResKey data not what they have stored in their own computers.  So you could use this as a plug to have the guest book online next time - as it is easy!  OR you can go in as a guest when they call.  
On the business end it is nice to have the list of previous stays show up at the top of the reservation.  

I just did it today, you can select and combine all. It was not doing it on its own and I wondered how a repeat guest slipped through the cracks. I found them, combined and now all prev stays show on their next reservation.

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Morticia wrote:

A couple of questions:

Are you required to use automatic credit card processing or do you have access to the credit card number?

 

We get the last 4 digits plus expiration and CVV2 in the actual reservation. The rest of the numbers are sent in a separate notification email.

 

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Authorize is a convenience, not a saving. The only reason to pay extra to use authorize, and why Breakfast Diva and I use it, is that everything is real-time for the guest. They enter their CC info, it's validated, they get their confirmation number and confirmation e-mail, and the deposit money goes to my checking account, all automatically.

Also, we use, and pay a monthly fee for, the Authorize.net Customer Information Manager (CIM), which lets authorize store the guest's CC info long term, so we can go back later to charge any balance due without having to run the card again. If you don't use the CIM, you are personally responsible for protecting the guest's CC info, resulting in need for all kinds of yearly government certifications and regulations.

Guests like real-time booking. Click Reserve and it's done, like you'd get with Hilton or any other big lodging chain.

If you don't charge a deposit, no need for authorize. Just wait until they check in and run their card the way you do now. Or if you DO take a deposit, you can have the guest give you the CC info directly, but they you are legally liable for protecting that info, and required to not store it for later  use.

I also use allocator, whose only purpose is to pass my ResKey availability calendar on to Booking. John at ResKey said he would look at having ResKey export the calendar directly to Booking so we wouldn't need allocator, but I doubt he'll ever get around to it.

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Another question:

If you use Authorize.net and you used to key enter credit card info to process deposits, do you find you are paying less to your processor using Authorize?

IE- does using Authorize actually save you money because you're not being charged for manual transactions?

I seriously hate the idea of handing over more money to another middleman. But will consider it if it actually saves money on the processing side.

 

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  If you go with Reskey you will have the best help line ever….. just post your problem here and tada!!!!!!!!

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Reskey costs us $25 a month and so does MyAllocator. We don't do autoprocessing, but that's authorize.net and I think they are like $15 or $20 plus a transaction charge.

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Generic wrote:

Reskey costs us $25 a month and so does MyAllocator. We don't do autoprocessing, but that's authorize.net and I think they are like $15 or $20 plus a transaction charge.

May I assume the price is based on number of rooms?

I'm going to call both of them next week but I'm looking for 'innsider' info first!

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It depends on # of rooms 

up to 4. $20 a month

all the info is on their website. Just read it there

no cost to change ... Who said there was?

 

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Yes, ResKey's pricing is based on the number of rooms. Don't know about MyAllocator or Authorize.net since we don't use them. Not required to use auto-processing; you can get the CC info to process yourself, or shunt the guests to PayPal. Never heard of "Think Reservations" so can't compare. 

For ResKey, if you have existing data in a spreadsheet (or flat file database) you can probably format it in the way that ResKey needs for uploading (they'll upload the data, but you've got to format it).  You can export data from ResKey at will, and there's no penalty for leaving (just make sure you've grabbed all the data you want to keep first!).

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OnTheShore wrote:

Yes, ResKey's pricing is based on the number of rooms. Don't know about MyAllocator or Authorize.net since we don't use them. Not required to use auto-processing; you can get the CC info to process yourself, or shunt the guests to PayPal. Never heard of "Think Reservations" so can't compare. 

For ResKey, if you have existing data in a spreadsheet (or flat file database) you can probably format it in the way that ResKey needs for uploading (they'll upload the data, but you've got to format it).  You can export data from ResKey at will, and there's no penalty for leaving (just make sure you've grabbed all the data you want to keep first!).

From what I understand, the DB for my rez software is so convoluted no one can import it. Thus, when a neighbor switched, to get the data they were charged $750 by the new company. (Which they shouldn't charge me because now they know how to do it, right?) I could make do with basic info and keep the old software for a month or so to refer to it for the notes I keep for repeats. Or, just say the hell with it and start over. I've probably got 50 guests whose info is really important and everyone else has only been here 2-3 times. Altho, that's good to know as well. But we do have all of that info in QuickBooks.

But you've answered the question about whether I need to use Authorize with RezKey.

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