Splitting The Bill

I don't mind splitting peoples bills, for example last night I had two couples in but they made 1 booking for 2 rooms.
The problem is they expect me to know how much each should pay.
I don't know who is in which room and they are often different rates, some groups prefer to just split it down the middle others want to just pay their room rate. They've paid a deposit, sometimes they've paid it between them, sometimes one person paid it.
They expect me to know how much each should pay, it's not my responsibility to sort out their finances, it really irks me.
Last week I had two couple staying, first couple came down, I asked about the deposit, but they told me to split the balance in two and they paid half. When their friends came to pay and I told her the balance she said "but I've paid the deposit so you need to take that off my room", she was very insistent even when I explained. In the end I said "that's the balance for the two rooms, that's what your friends paid, somehow between the four of you you need to pay the remainder" and just let them get on with it.

Maybe easier for us as guests pay before they get a key to their room so payment is based on the room/key at that time. In a telephone reservation the conversation may go along the lines of "do you want everything charged to your card or do you want your friend to call and give a card and be responsible for their room"?
Just recently started booking online with a small deposit so guess I'll have to learn how that work, what problems it causes, in the future.

Oh dear, yes.
I ask before taking the final payment, 'How do you want to pay for this? Split it or one person cover it?' If they want to split it I do take the deposit out for the person who paid it. If they paid a deposit on 2 rooms, they may only owe a few dollars while the other couple now has to pay the full rate.
Other times, when we were taking the full room rate as the deposit, they'd want me to refund them and then let the other couple pay their half. What? Sort that out between you! I even tell the other couple, 'They paid this much toward your room, take them out for dinner.'
But it is a hassle. I rarely do an even split if the rooms are different prices. That's annoying to the person who deliberately booked the cheaper room to save money.

Morticia said:

Oh dear, yes.
I ask before taking the final payment, 'How do you want to pay for this? Split it or one person cover it?' If they want to split it I do take the deposit out for the person who paid it. If they paid a deposit on 2 rooms, they may only owe a few dollars while the other couple now has to pay the full rate.
Other times, when we were taking the full room rate as the deposit, they'd want me to refund them and then let the other couple pay their half. What? Sort that out between you! I even tell the other couple, 'They paid this much toward your room, take them out for dinner.'
But it is a hassle. I rarely do an even split if the rooms are different prices. That's annoying to the person who deliberately booked the cheaper room to save money..

Click to expand...

Morticia said:

Oh dear, yes.
I ask before taking the final payment, 'How do you want to pay for this? Split it or one person cover it?' If they want to split it I do take the deposit out for the person who paid it. If they paid a deposit on 2 rooms, they may only owe a few dollars while the other couple now has to pay the full rate.
But it is a hassle. I rarely do an even split if the rooms are different prices. That's annoying to the person who deliberately booked the cheaper room to save money.

Click to expand...

they always do the "oh it doesn't matter" routine too. Uh yes it does, we know you chose that room.

ugh how messy. 1/2 and 1/2 only ... and they must sort it out if one paid the deposit, one got a more expensive room blah blah blah.
I have 'friends' that I don't like to eat out with because they order up with lots of drinks ... I am a real PITA when it comes time to put in my share because that's what it is going to be ... I hand over cash for MY share (cost of what I ate and drank), plus tax and a generous tip. Period. One of the few times I am sure to have cash in my wallet is when I'm dining with these people.
Now, if I treat you to dinner that's another story.

Our groups is either one person pays all and take care of getting their money back or they pay when they arrive for their room, all planned out before arrival…. not our problem, its yours.